Office Manager Front
Resume:
RESUME
Daraleen W. Pugh
Riverton, Utah 84065
*********@*****.***
EXPERIENCE
June 2023-Oct 2023 Breaking Barriers Therapy Services
Registered Behavioral Technician
Implemented programs that the BCBA (Board Certified Behavior Analyst) created specifically for each Autistic child.
Improved Autistic children's behavior through my teaching strategies
Listened patiently to client and BCBA giving utmost attention to fulfil their needs
2022-2023 Hand and Orthopedic Physical Therapy
Physical Therapist Technician
Listened to patients paying particular attention to get correct treatment
Taught patients exercises and helped them execute their exercise program
Performed electric stimulation to multiple body parts on patients
Head Pool technician; aided patients entering and exiting the pool
Taught patients pool exercises strengthening their bodies
Inventoried medical and physical therapy supplies bi-weekly
2014-2021 Murray Surgical
Front Office Manager
Trained MA’s in job responsibilities
Used multi-phone lines while multi-tasking on other projects Resolved problems patients had after listening patiently to their concerns and needs
Scheduled patients for surgery, confirmed appointments
Inventoried medications and ordered all medical supplies weekly
Inventoried, ordered and picked up all office supplies weekly
Billed for facility
Worked with insurance agencies to get prior authorizations
Appealed claims to insurance companies on patient's behalf
Checked all signed charts ensuring completness prior to scanning
Turned in time sheets for payroll
Made bank deposits weekly
Imported medical records to patient charts
Facilitated the translation for all languages by scheduling translators
Translated for all Spanish speaking patients during dotor visit
Speak, read and write intermediate Spanish (used daily)
2005-2014 St Mark’s Family Medicine
Receptionist
Checked patients in, scheduled and confirmed appointments
Used multi-phone lines while multi-tasking on other projects
Imported medical records to charts
Organized system so prescriptions weren't given to wrong patient
Balanced daily income
Made bank deposits weekly
Identified needed patient assistance, routed to appropriate department
Made payment plans with patients
Verified all insurances
Translated for all Spanish speaking patients during dotor visit
Speak, read and write intermediate Spanish (used daily)
2004-2005 Midvale Family Health Clinic
Receptionist
Checked patients in
Scheduled and confirmed appointments
Used multi-phone lines while multi-tasking with other projects
Balanced daily income
Made bank deposits weekly
Identified needed patient assistance, routed to appropriate department
Speak, read and write intermediate Spanish (used daily)
VOLUNTEER
•Worked for 3 years with special needs children (all ages) teaching Primary
•Participated in Safe Passage Program & Parent Parking Patrol for Riverton Elementary School
•Served as Chairman for Maturation Clinic at Riverton Elementary School
•Served proselyting mission for Church of Jesus Christ of Latter Day Saints in Argentina 1975-1977
•Volunteered in the Ultra Marathon Race at Goblin Valley 2 years at aid stations
DEGREES/CERTIFICATES
Graduated from Mesa High School, Mesa, Arizona
Registered Behavioral Technician (RBT)
CPR Certified
SKILLS
Integrity
Great Customer Service
Multi phone lines
Multi task
Excellent listening skills
Excellent problem solving skills
Always try to help others
Honesty
Punctual
Responsible
Dependable
Great work ethic
Always try to improve myself
Happy
Positive about life and situations
Like to be a team member and improve the company with whom I’m employed
Speak, read, write intermediate Spanish
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