Quality Assurance Project Management

Harish Kumar M

E-Mail: ******.***********@*****.***

Contact: +1-201-***-****

ACCOMPLISHED SOFTWARE TESTING / TECHNICAL PROJECT MANAGEMENT PROFESSIONAL:

Over 18 years of rich experience with expertise in Software Test Management (Performance & Functional Automation Testing), Onsite / Offshore Project Management and Software Quality Assurance

Domain Specialization in Telecom, BFSI, Healthcare, Retail, Content Management and ERP

Targeting Technical assignments in Software Testing & Quality Assurance /Performance Testing with a leading organization

PROFILE SUMMARY

Around 18 Years of experience in Quality Engineering Services-IT Industry, with expertise in Architecting, Designing, Developing, re-engineering Automation Frameworks based on Windows, Linux, AIX, Solaris or other architectures based for on-prem and cloud, SOA, Micro services, Event Driven, Work-flow driven, Client/server, n-tier/layered, MVC, EAI, Data Integration, Messaging Architectures at middleware & other platforms(Microsoft, Amazon, IBM Cloud, Google, Oracle, SAP)

Proficient in Software Test Life Cycle, including Test Strategy Definition, Test Plan Creation, Test Design, Test Estimation, Test Execution, Test Data Creation & Validation, Test Review and Defect Reporting & Retesting

Proficient in setting-up Testing COE and in driving practices in areas of services strategy

Showcased excellent aptitude in driving complex technology projects (based on Agile methodologies including SAFe, Scrum, Iterative and KANBAN) and in managing multiple stakeholders, priorities, resources, escalation & risks throughout the project lifecycle; delivered large programs/portfolios dispersed geographically across Singapore, Korea & India

Strong understanding of requirements of CMMI level 5, CMMI level 3 and ISO 27001:9000-3 standards

Proven track record of undertaking consulting assignment on Implementation of Test Automation Frameworks for Functional and Performance Testing and delivered corporate trainings on testing tools like Selenium, Cypress, Playwright, Rational Functional Tester, JMeter, Rational Performance Tester, UFT, Loadrunner, Lighthouse and other tools & process

Contributed to successful release of various products & services of leading clients such as Verizon, Telenor, Nordea Banking, IDERA, Telenor- Norway, ABB GISL- Bangalore, BCBSM- Michigan, IDBI Intech- Mumbai, Assurant Health- USA, NSEiT-Mumbai, 3i-infotech

Keen customer centric approach with involvement in assisting enterprise customers in setting RPA CoE using Robotic Process Automation tools like UI Path, Blue Prism

Big Picture Thinker & People Engagement Specialist, with strong analytical, planning, & organizational skills and expertise in establishing high level of customer confidence

Hands-on delivering the Design of frameworks, implement test scripts, maintain frameworks, handled Testops for Mobile apps, Desktop, Web of on-prem & cloud technologies (Microsoft Azure, Amazon, Google, IBM Cloud), IICS Services, Azure Blob storage, Micro Services, Azure Content Delivery Network (CDN), Amazon s3 Buckets

Involved in delivering Performance testing and engineering engagements to support millions of transactions with clients like Verizon, Telenor, The Group Securities, IDBIintech, NBB(National Bank of Bahrain), Nordea, Saudi Payments and many others across western, middle east, and Asia pacific too

KEY SKILLS

Functional Skills:

Delivery Excellence Project Management Software Testing Lifecycle

Defect Tracking & Prevention Analysis Budgeting & Forecasting Quality Process Design, Best Practices

Knowledge Management, Transfer Test, Automation Governance Stakeholder Management

Technical Skills:

Test automation tools: Selenium, Cucumber, Protractor, Serenity, Tosca, Cypress, Katalon Studio, SoapUI/Pro, IBM Rational Functional Tester Java, Test Complete, QTP/UFT, JMeter, Loadrunner/Performance Centre, Storm Runner, Lighthouse, Stress stimulus, neoload, Dynatrace, Apprelic, Junit, NUnit, Web UITest Studio BIZ Unit

Defect/Change Tracking System: HP ALM, Rational Quality Manager, QC, JIRA

APPIUM, HP Load Runner/Performance Centre, & VB.NET, Agile Methodology, Splunk, Web-Services Testing, Blue Prism, Pega RPA, IBM RIT, APPSCAN, Smart Bear/Automated QA Test Complete using VB/JavaScript, SoAP UI Pro/Ready API, UI Path – Robotic Process Automation Tool, Automation Anywhere

Java, C#, VB Scripting, HTML, CSS, JavaScript, Python, Ruby,Shell scripting

Microsoft Azure Blob Storage, Amazon Microservices, Cloud watch, Google Analytics, s3 buckets, thick client services

CERTIFICATIONS

ISTQB Certified Professional

IBM Certified Specialist for Rational Performance Tester

IBM Certified Solution Designer for Rational Functional Tester – Java

IBM Rational Certified Specialist for Rational Test Manager

COLFAX – Fundamental certified & trained for Parallel Programming and Optimization for Intel Architecture

IIAS – ADMINISTRATOR 2018 certified from IBM

IBM Rational Certified Specialist for Rational Robot & Test Manager

EDUCATION

PGDIM from IGNOU in 2008

B.Tech. (electronics & communication) from J.N.T.University, Hyderabad, A.P. INDIA in 2005

WORK EXPERIENCE

HCL Hyderabad & NJ, USA

Senior Test Automation Architect Nov’21 – Till date

Tetrasoft India pvt Ltd, Hyderabad

Senior Test Automation Architect Nov’20 – Nov’21

TestCrew, Thiruvananthapuram

Performance Architect May ’21 – Nov ‘20

Colruyt Group, Hyderabad

Senior Test Automation Architect Sep’19 – May’20

Cigniti Technologies, Hyderabad

Test Automation Architect Jan’19 – Sep’19

Rushcode IT Solutions Pvt. Ltd.

Architect Jul’17- Dec’18

(Entrepreneurial assignment; involved in delivering Cloud Computing, IBM Rational Services, RPA opportunities, Test Automation services )

Accolite Labs

Test Automation Architect Mar’16- Jun’17

Key Result Areas:

Spearheading end-to-end Project Life Cycle, using Agile methodologies, including estimation, requirement gathering, gap analysis, creation of WBS, testing, go-live assistance, planning risk responses & contingency planning

Preparing detail Project Management Plan including scope, schedule, budget, quality and staffing plan; creating project charter by capturing high level descriptions of project targets, constraints and milestones

Driving continual improvement to ensure excellence in delivery through metrics-based measurement process, improving service levels by closely monitoring SLAs and by conducting customer satisfaction surveys

Developing Performance/Functional test scope, test strategy, test plan, test cases, test suites, scenarios, test data & requirement traceability matrix based on various project constraints; driving timely delivery of different testing milestones

Implement Scripts, frameworks, defect management, CICD, Devops, Framework maintenance

Done Chaos testing to test resiliency of applications, interfaces, infrastructure

Managing Defect Life Cycle including defect creation, defect tracking and root cause analysis of defects; measuring performance, addressing change requests, recommending corrective/preventive measures and rectifying defects

Reporting on testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines, so on

Facilitating process transitions including deployment, cost budgeting and ensuring profitability of the cost centre

Leading a high-performing Software Testing Team, through all phases of testing life cycle

Setting performance expectations including goals, objectives with KPIs & assessment criteria; conducting annual performance reviews for team members; developing mechanisms for resolving team conflicts

Key Projects Delivered:

SRT Track (Colruyt Group)

Teranet

Freelancing project for Large retail customer

SQL DM, SQL Safe, SQL WorkLoad Analyzer

SQL Diagnostic Manager

Next UI

Nordea Collateral Solution

Nordea Document Management & Nordea Collateral Solutions

Telenor Fiji’ (COS)

WASABI OC (SCADA)

‘Member Portal’ (BCBSM)

PCM600 (IED TOOL MANAGER)

‘MBS’

RQM Administration

GRASS Automation—‘Mainframes Project

HDFC Standard Life’—‘Internal Site for Insurance’

Refer to Annexure for Project details

Significant Accomplishments:

Presented case-study to build Testing Centre of Excellence (TCoE) for largest US Healthcare

Part of IBM Integrated Analytics System Administration activities as Freelancer

Contributed in:

oAutomation and FTE benefits calculation

oBuilding RPA strategy (TCTSL)

oFacilitating RPA assessments for customers through data collection interviews and workshops

Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models

Led process improvement projects to reduce test times, integrate new tools and manage key tasks

Enhanced & standardized software defect lifecycle management processes that helped to reduce downtime from bug detection to resolution with an estimated gain in time of approx. xx weeks / project

PREVIOUS EXPERIENCE

Accenture, Bangalore

Software Engineering Team Lead (Manager) Jan’14- Feb’16

Technosoft Global Services Pvt. Ltd., Bangalore

Test Automation Lead (Manager) Feb’13 – Jan’14

ABB - GISL Bangalore

Sr. Software Engineer- Automation Team Mar’12 – Feb’13

Zensar Technologies Pvt. Ltd., Hyderabad

Test Lead Jun’09- Mar’12

Zen SOFT Services Pvt. Ltd., Pune

Senior Technical Evangelist Apr’07 –Jun’09

FREELANCE EXPERIENCE

Aug’05 to Mar’07 as Freelancer - Technical Support Personnel for IBM Rational Products

Jul ’07 to Dec ’18 as an Entrepreneur – RPA Engagements, Cloud technologies, Containerization, Chatbot AI/ML, Data Analysts

PERSONAL DETAILS

Date of Birth: 29th May 1983

Languages Known: English, Hindi, Telugu and Kannada

Passport No.: N8765995

Visa Status: Valid H1B visa till Aug 2026

ANNEXURE OF PROJECT DETAILS

Project: Verizon

Technologies: Selenium WebDriver, Serenity/Cucumber, Junit, Jbehave, Jenkins, JMeter, AWS Cloudwatch, NewRelic, Dynatrace, Micro Services Architecture

Key Result Areas:

Involved in conducting Chaos Engineering activities for Network Systems group successfully.

Involved in designing the Framework, implementation and execution/maintenance for Cloud Technologies, SOA, Data Integration, Middleware on cloud(AWS),Google

Involved in Implementing the Test Automated Solutions and demonstrating the value addition

Designed the Test Database at the program level to derive the benefits for multiple projects in the same line of Business

Implemented Test Strategy

Setting up the test environment.

Generating scripts and creating test data for SOA, OSBs, Web-service testing and UI platforms as well

Designed the Performance/Functional Test Suites based on Customer Requirements

Planning the Implementation and Execution.

Performance Engineering - Analyzing the performance bottlenecks and providing recommendations

Analysingd Logs and reports.

Result Book for consecutive run

Generating the final Report to ensure the deliverables

Project: SRT Track (Colruyt Group)

Technologies: Visio, PowerPoint, Selenium Webdriver, Cucumber, Tosca, Serenity, Protractor, HP ALM, JIRA, Agile process, Microsoft Azure Blob storage

Key Result Areas:

Initiate talks with Test Automation Teams to figure out ASIS Implemented Solutions

Document IT Technical Architecture for Colruyt Group project/program wise

Identify tools and Technologies implemented ASIS and document

Recommend the Test Automation Patterns based on Technology, complexity, needs of the Project/Program

Help Designing the Test Automation Frameworks for different Project/Programs

Indicate & implement KPIs to improve on the Test Automated implementation across the organization

Deliver the services as required for teams currently performing Manual Test Implementation

Providing details to the internal and external stakeholders with Test Automation value propositions and cost savings

Contributed in building Test Automation strategy across the organization

Identifies appropriate technology platforms best suited for business needs

Working closely with development team to ensure requirements are accurately mapped and suitable for development

Understanding the risks, assumptions, and dependencies associated with the process

Automation and FTE benefits calculation

Project: Teranet

Technologies: Test Complete, Selenium Webdriver, Serenity/Cucumber, Junit, Jbehave

Key Result Areas:

Involved in conducting the Proof of Concept for migrating 6000 Test cases developed as a framework on Test Complete to Selenium Webdriver

Involved in designing the Framework right from nothing to implementation and execution/maintenance

Involved in Implementing the Test Automated Solutions and demonstrating the value addition

Designed the Test Database at the program level to derive the benefits for multiple projects in the same line of Business

Part of Implementing Test Strategy

Setting up the test environment.

Generating scripts and creating test data for SOA, OSBs, Web-service testing and UI platforms as well

Designed the Performance/Functional Test Suites based on Customer Requirements

Planning the Implementation and Execution.

Performance Engineering - Analyzing the performance bottlenecks and providing recommendations

Analyzing Logs and reports.

Result Book for consecutive run

Generating the final Report to ensure the deliverables

Project: Freelancing project for Large retail customer

Technologies: UI Path, Blue Prism, Automation Anywhere, IBM Rational DOORS NG

Key Result Areas:

Facilitating RPA assessments for customers through data collection interviews and workshops

Analyzing and identifying RPA opportunities

Providing details to the internal and external stakeholders with RPA value propositions and cost savings

Contributed in building RPA strategy (TCTSL)

Identifies appropriate technology platforms best suited for client needs

Working closely with development team to ensure requirements are accurately mapped and suitable for development

Understanding the risks, assumptions, and dependencies associated with the process

Automation and FTE benefits calculation

Implement and design RPA solutions .

Designed Requirement Management process for RTA Dubai, on behalf of ASGC Group, Atkins, Mott Mac

Migrated 25k requirements from stand alone deployment to enterprise model

Uploaded requirements from Excel to Doors NG for different sections including Civil, Railways, HSE, Rail Systems.

Collaborate on and approve high-level requirements

Installation & Configuration of JTS & Rational DOORS NG License

KT on Requirements Documents

Streamlining the Requirements for Designing the Requirements Forms

Designing the Requirements Form, work items, artifacts, attributes

Design the Object Types required

Design the Attributes & Attribute Types required

Implement the Customizations

Import the Artifacts after Implementation

Training on customizations planned

Repeat the Customizations for Modules as required

Importing the artifacts and validating as per the requirement workflow

Repeat the Trainings for individual modules

Go Live & Provide Support to enable hands-on

Migration to Production Server, uploading whole the deliverables

Support IBM Rational Collaborative Life Cycle Management Deployment

Support maintenance of IBM Rational Jazz Platform for Mercedes Benz

Technical support for server migration

Performance engineering issues of CLM Platform

Delivered Corporate Trainings for various clients on Test Automation Frameworks for multiple tools – IBM RIT(Rational Integration Tester), Selenium, HP UFT/ALM including but not limited to SLK Software – Alabama, IBM, Alstom, UST Global, Skillwise, Quinnox consulting, Essilor and many others.

Project: SQL DM, SQL Safe, SQL WorkLoad Analyzer

Technologies: Test Complete, Selenium, Serenity/Cucumber Framework SOAP UI Pro, JMeter, nmon, JProfiler, Dynatrace

Key Result Areas:

Part of Backlog Grooming, involved in Sprint Planning Meetings to understand and build user stories

Provided Estimates for several tasks including Functional Testing, Performance Engineering activities on need basis

Part of Implementing Test Strategy

Performance/Automation Test Strategy Definition

Setting up the test environment.

Generating scripts and creating test data for OSBs, Web-service testing and UI platforms as well.

Designed the Performance/Functional Test Suites based on Customer Requirements

Planning the Implementation and Execution.

Performance Engineering - Analyzing the performance bottlenecks and providing recommendations

Analyzing Logs and reports.

Result Book for consecutive run

Generating the final Report to ensure the deliverables.

Project: Next UI

Client: Nordea Banking

Technologies: Smart Bear Test Complete, Appium, Selenium, Protractor, Cucumber Framework, Typescript, SOAP UI Pro, HP ALM, APPscan

Key Result Areas:

Part of Backlog Grooming, involved in Sprint Planning Meetings to understand and build user stories

Provided Estimates for several tasks including Functional Testing, Performance Engineering activities on need basis

Part of Implementing Test Strategy

Performance/Automation Test Strategy Definition

Setting up the test environment.

Generating scripts and creating test data for OSBs, Web-service testing and UI platforms as well.

Design, Execute and analyze automation test scripts & test results for Web applications, iOS, Android & Windows Phone apps

Designed the Performance/Functional Test Suites based on Customer Requirements

Planning the Implementation and Execution.

Performance Engineering - Analyzing the performance bottlenecks and providing recommendations

Analyzing Logs and reports.

Result Book for consecutive run

Generating the final Report to ensure the deliverables.

Project: Nordea Collateral Solution

Client: Nordea Banking

Technologies: Selenium, Protractor, Cucumber Framework, Typescript, Soap UI Pro, APPIUM, HP ALM, JMeter

Key Result Areas:

Part of Backlog Grooming, involved in Sprint Planning Meetings to understand and build user stories

Provided Estimates for several tasks including Functional Testing, Performance Engineering activities on need basis

Part of Implementing Test Strategy

Performance/Automation Test Strategy Definition

Setting up the test environment

Generating scripts and creating test data for OSBs, Web-service testing and UI platforms as well

Design, Execute and analyze automation test scripts & test results for Web applications, iOS, Android & Windows Phone apps

Designed the Performance/Functional Test Suites based on Customer Requirements

Planning the Implementation and Execution

Analyzing Logs and reports

Result Book for consecutive run

Generating the final Report to ensure the deliverables

Project: Nordea Document Management & Nordea Collateral Solutions

Client: Nordea Banking

Technologies: Selenium, Protractor, Cucumber Framework,, SoAP UI Pro, Aelenium, Appium HP ALM, JMeter, APPscan

Key Result Areas:

Part of Backlog Grooming, involved in Sprint Planning Meetings to understand and build user stories

Provided Estimates for several tasks including Functional Testing, Performance Engineering activities on need basis

Part of Implementing Test Strategy

Performance/Automation Test Strategy Definition

Setting up the test environment

Generating scripts and creating test data

Design, Execute and analyze automation test scripts & test results for Web applications, iOS, Android & Windows Phone apps

Designed the Performance/Functional Test Suites based on Customer Requirements

Planning the Implementation and Execution.

Analyzing Logs and reports

Result Book for consecutive run

Generating the final Report to ensure the deliverables

Project: ‘Telenor Fiji’ (COS)

Client: Telenor, Norway

Technologies: Splunk, F5Junit, eclipse, Git, Gerrit, Jenkins, Selenium, Sybase

Key Result Areas:

Worked for AM Support Team as offshore counterpart Architect team

Designed the cluster and set-up Splunk for Middle ware

Maintain Git Repository

Worked in Agile methodology

Developing JUnit Test Cases

Analyzing the defects

Updating the Sybase DB with updated data

Web Service Testing

Performance Requirement Analysis for APIs involved

Continuous integration using Jenkins

Version Control using GIT, Gerrit, Jenkins for middle ware

Project: WASABI OC (SCADA)

Client: ABB GISL, Bangalore

Technologies: Splunk, Smart Bear Test Complete, Microsoft Excel, HP ALM

Key Result Areas:

Understanding the requirements

Designed the cluster and set-up Splunk for Middle ware

Planning and designing functional Test scenarios

Setting up the test environment

Designing the Framework

Providing the Estimates for Test Automation Team

Generating scripts and creating test data

Uploading the VAPI-XP Tests in HP ALM and performing execution

Re-Usability/Re-engineering Framework

Test Execution

Analyzing & Publishing Logs and reports

Generating Result Book for consecutive run

Generating the final Report to ensure the deliverables

Project: ‘Member Portal’ (BCBSM)

Client: BCBSM, Michigan

Technologies: Load Runner, Dynatrace, nmon

Other Projects

Project: PCM600 (IED TOOL MANAGER)

Client: ABB GISL, Bangalore

Technologies: Smart Bear Test Complete, Microsoft Excel, HP ALM

Project: ‘MBS’

Client: IDBI Intech, Mumbai

Technologies: IBM Rational Performance Tester, perfmon, NMon Analyzer, IOS, HTML and PhoneGap

Project: ‘RQM Administration

Client: Assurant Health, U.S.A.

Technologies: RQM, Rational Robot, Excel, Load Runner

Project: GRASS Automation—‘Mainframes Project

Client: NSEiT,Mumbai.

Technologies: Rational Robot, Excel

Project: ‘HDFC Standard Life’—‘Internal Site for Insurance’

Client: NSEiT,Mumbai

Technologies: IBM Rational Performance Tester,Perfmon, NMon Analyzer

Project: ‘Group Market Web Proposal Software’—‘A Insurance Domain product’

Client: Assurant Health, U.S.A.

Technologies: IBM Rational Robot, IBM Rational Functional Tester, Microsoft Excel, Microsoft Access

Project: ‘Self-Funding Quote’— ‘A Insurance Domain product’

Client: Assurant Health, U.S.A.

Technologies: Rational Robot, IBM RFT, RQM

Project: ‘DSC Call Centre’-‘Siebel CRM Application Testing’/‘Insurance Domain product’

Client: Assurant Health, U.S.A.

Technologies: IBM Rational Functional tester, IBM RQM, Microsoft Access

Project: ‘Veda Net Watch’—‘Web Analyzer

Client: 3i-infotech (formerly called as ICICI InfoTech)

Technologies: Manual Testing, Bugzilla .NET

Project: ‘Veda Lite —‘HR Automation System’

Client: 3i-infotech (formerly called as ICICI InfoTech)Manual Testing, Bugzilla

Project: eGAMES

Client: ZenSOFT

Technologies: IBM Rational Manual Tester, Rational Functional Tester, IBM Rational Test Manager

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