Customer Service Data Entry /cañl

Margie Rivera-Braeske

Customer Service Representative/Receptionist Administrator

Kissimmee, Florida, United States

****************@*****.***

SUMMARY

Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.

Experienced providing top-notch customer service in customer /client/patient environments. Adept at resolving customer complaints and generating repeat business. Well-known for providing solutions to diverse problems and helping customers find desired items.

Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Versed in retail marketing and offering superior problem-solving skills. Promptly handles customer inquiries and maximizes satisfaction

/experienced in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communications. WORK EXPERIENCE

May 2015-Current

Customer Service Representative/Receptionist Administrator

Brame Specialty Company

Durham, North Carolina, United States

Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. Built strong knowledge of product line to assist customers in selecting products. Returned customer calls and responded to inquiries and complaints. Provided solutions, recommendations and replacements with empathy and positive feedback.

Offered products and services to meet customers' needs and goals. November 1998-April 2013

Reception /Data Entry /Receptio /Data Entry /Supervisory Administrative Specialist

Broward Rehab/411 Urgent Care

Fort Lauderdale, Florida, United States

Trained employees in company procedures and standards. Managed communication between internal cases patients with attorneys and medical staff

Improved office policies and enforced rules to meet administrative objectives and patients satisfaction Collected, verified treatment plans and accuracy of notes for attorney reports and billing data entry of all services rendered to prepare for our billing department. Arranged travel accommodations for patients

Entered data manually and scanned documents to maintain databases. March 1995-October 1998

Manager /Trainer /Creative Consultant

C&M Beauty Supply /valtub Imports

United States

Created manuals and materials for instructors and classes to meet training objectives. Followed advancements in industry best practices and training methods to improve training strategies.

Developed customized and contemporary training initiatives to meet needs of specific business units.

Tested employees before and after training to assess effectiveness of courses and identify areas in need of improvement. Managed department resources effectively to consistently meet budget and training targets.

Translated complex product information and concepts into simple learning materials. Integrated new approaches and technologies to keep training fresh and effective. Traveled to various locations to deliver training sessions to offsite or remote personnel. Compiled comprehensive and accurate documentation for use in training sessions. Delivered remote training to participants unable to travel to headquarters. Oriented new hires to work tasks with initial training and ongoing mentoring programs. ran the store and student discount programs and orientations and certification programs, staff, and inventory, sales of beauty care products and tools and chemicals for the the cosmetology, barber industry

EDUCATION

1999-2014

Chiropractic assistant

Forida license bureau

United States

Worked closely with all doctors and staff, office lead, data entry and office clerical duties, treatment coordinator

• Chiro assistance and physiotherapy to patients

2003-2006

Primerica licence

Florida licence bureau

United States

Life insurance appointed and legal protection appointed

• Life insurance

1986-1989

Languages arts Spanish literature

Fdr vocational school ny

Brooklyn, New York, United States

Vocational education

• Spanish /journalism

-1989

High School Diploma

New Utretch High School

Brooklyn, New York, United States

1989

High School Diploma

New Utretch High School, Brooklyn, NY

SKILLS

Customer Support/Service Inside Sales Customer Service Management Data Entry Billing Retail Sales Problem Solving Skills Multilingual Multitasking Public/Media/Press/Analyst Relations Language Interpreter Mentoring Documentation Annuities Life Insurance Budgeting Best Practices Retail Sales Resolve Customer Issues Telephone Skills Treatment Plan Staff Training Travel Planning Database Administration Communication Skills Policy Development Medical Office Staff Policies Consulting Training/Teaching Resource Management User Documentation Testing Willing to Travel Barber Cosmetology Exceeded Sales Goal Customer Experience Time Management Marketing Customer Service Evaluation Analysis Skills Leadership Medical Office Administration Law firm administrator Csr lead Translator advanced Spanish HONORS & AWARDS

arts excellence award

Employee of the year award C&M Beauty supply /Valtub Imports 1996 /sales and Outstanding Achievement in Customer Satisfaction, 2023 Honor Roll: Fall 1989

Employee of the Year 1996 C&M Supply Valtub Imports Bilingual Spanish /some Creole /partial knowledge of Italian and Portuguese/Language leadership trainer

customer service Lead at Brame Specialty

Top Performer, Inside Sales Team, 2014 Dillard's cosmetics dept LANGUAGES

Spanish - Intermediate Portuguese - Intermediate English - Intermediate WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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