Customer Service Experience

Lourdes N. Liciaga-Valentin

**** ****** **. #***

Orlando, FL 32819

Phone: 407-***-****

Email: *.***************@*****.***

Objective:

Seeking a competitive environment that will challenge my skills and

allow me to grow and build a career.

Experience:

Charter Communications/Spectrum 02/2022-04/2024

Sales Activation Specialist (Online order support)

-Responsible for engaging problem solving, and customer service skills to ensure order completion for customer,

ensuring maximum positive customer experience.

-Experience with Avaya call system, and high call volume.

United Ground Express 02-2016 to 05-2020

Compliance Coordinator/Lead Agent

-Responsible for the preparation of the daily sales report and verification of station cash deposits.

-Printing reviewing and comparing the CSV, ETC and Over-sale reports. Accurate tracking and reporting of

accountable and controllable documents. Completion of the Self Audit questionnaires.

-Bag waiver oversight and replacement baggage inventories

-Maintenance of key and safe access

-Creation and oversight of Airport and Emergency response plans and other audits and reports that may be

assigned.

Other Duties:

-Supports station front line by collecting, comparing, and sharing audit results and data from various departments

and business partners. Assist Front Line employees by answering questions and providing instruction on

applications, policies, and procedures.

-Cargo reporting and file maintenance, training record maintenance, fuel accounting, uniform ordering completion,

and maintenance of station deicing and winterization plans, and other roles and responsibilities as assigned by the general manager. Supports Station operation by assisting at the ticket counter, gate or ramp when needed.

-Responsible for assisting customers with reservations, present and future travel ticketing, passenger check-in,

baggage claim, loading and unloading flights during gate duties. -Assuming tasks as a customer service agent to

ensure operational performance safely and accurately. Handling overbooked and irregular flight operations,

assisting passengers in arranging the most suitable accommodations possible.

-CRO (Customer Resolution Officer) certified.

-GSC (Ground Security Coordinator) certified.

OfficeMax 10-2012 to 01-2016

Lead Sales Consultant-Customer Experience Manager

-Responsible for transaction overlook and approval, overall store maintenance and upkeep supervision.

-Responsible for opening and closing procedures, cash management, balancing and sales reports.

-Computer troubleshooting and software repair and services.

-Balance service with cost to ensure profitability.

-Coach/train associates for maximum level performance.

-Led development of Veterans of Vietnam Furniture account valued at $29,000.00, with future order growth.

Skills:

- Microsoft Certified Expert

- Typing speed of 65 words per minute.

- Bilingual: Speak, read, and write fluent English and Spanish.

- Excellent in multi-tasking and outstanding people skills.

- Quick learning skills

- Passionate, Motivated and Driven

-Word and Publisher knowledgeable

Education:

Universidad de Puerto Rico Recinto de Arecibo

Arecibo, P. R. 08-2000 to 06-2004

BA-Business Administration and Economics

Course Curriculum Included:

-Accounting -Project Management

-Finance -Sales and Marketing

Certificates earned: Bachelor’s degree

References are available upon request.

Contact this candidate