Customer Service Pharmacy Technician
Resume:
Jeffrey Pompee
Tallahassee, FL *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Walgreens - Miramar, FL
June 2023 to Present
I'm a pharmacy technician here at Walgreens in Florida and did pharmacy in Kansas for CVS for a year Account Manager
SKC Communications - Shawnee Mission, KS
February 2018 to May 2021
1. Responsible for generating new business through incoming calls, emails, and follow up calls/e- mails. 2. Responsible for maintaining existing business and providing excellent customer service. 3. Responsible for making follow up calls.
4. Assist customers with product selection, questions or troubleshooting. 5. Promote new product lines and service to customer base. 6. Utilize all training and resource materials each day to ensure maximum productivity. 7. Communicate with supervisor regarding activity with your accounts. 8. Share ideas with co-workers on ways to increase service and sales. 9. Turn in all administrative paperwork on a timely basis. 10. Proactively gain product knowledge and increase customer service skills. 11. Responsible for handling and resolving customer problems. 12. Must be an active, positive participant in department activities. 13. Responsible for understanding all aspects of Salesforce.com and the importance of getting all the correct client/prospect information so that we can market our varied lines of business to existing clients/ prospects.
14. Every call that you take you must get all the required information for setting up a new account in Salesforce.com. If it is an existing account you are responsible for asking client if the information that we have on file is correct.
15. Provide any other support to ensure SKC operates up to standards on a daily basis. Shipping Clerk
SKC Communications - Shawnee, KS
June 2018 to September 2019
Pull orders, confirm in cpu, check emails, package, and help manage team to successfully finish task and be up to date with orders. I also train new hires in the shipping department. Customer Service Representative
Global Response Call Center - Margate, FL
September 2017 to March 2018
Inbound call center for Lane Bryant & Catherine's. Place online orders, track orders, refund if needed, process returns, live chat as well. Help additional service such as store locating, picking right fit for customer and giving the utmost service and beyond for customer. Bamk Rep
USA800 - Saint Joseph, MO
October 2016 to August 2017
inbound calls working on customer's Academy/Armed forces bank account. Whatever they need us to do. Check balance, transfer, order card etc.
CVS Specialty Pharmacy - Kansas City, KS
March 2016 to September 2016
• Inbound calls from patient whenever we need to ship their medication.
• Have customers enroll, schedule for next delivery, help with replacement.
• Have the customers speak with a pharmacist counseling. Customer Service/Escalations
Convergys - Olathe, KS
April 2015 to January 2016
• Customer Service
• Hired through Aerotek
• Take payments, or arrange payments for cable bill
• Customer service
• Take calls and Esco/Supervisor over phone
Sales Associate
Walmart
June 2013 to March 2015
• Helped customers purchase items
• Find solution in help purchasing item/items
• Run the register
• Customer service
• Packaging / Unpack
Education
License in Pharmacy Technician
JCC Community College
2013 to Present
Hollandale Senior High School
Skills
• Live Chat
• Business Development
• Salesforce
• Windows
• Communication skills
• Organizational skills
• Time management
Certifications and Licenses
Registered Pharmacy Technician
October 2023 to Present
Driver's License
May 2023 to March 2032
Non-CDL Class C
PTCB Certification
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