Social Media Customer Service

Ama Anim Bosompem

Columbus, OH 614-***-**** ***********@*****.***

**** *********** ***** *****, ********, OH

EDUCATION

Westerville South High school, Columbus, OH

High diploma May 2022

●GPA: 3.8

Kent State University, Kent, OH

Bachelor of Science Integrated Health Services (concentration: Healthcare administration)

May 2022 – Present

●GPA: 2.7

TECHNICAL SKILLS

●Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint), Google Workspace, Content Creation on Social Media Platfoms.

EXPERIENCE

TJMAXX, Columbus, OH November 2021 – November2022 Merchandise Associate

●Expertly operate as a cashier, ensuring efficient and accurate transactions, while consistently delivering a positive checkout experience for customers.

●Proficiently manage stockroom operations, meticulously organizing and restocking merchandise, contributing to the store's seamless inventory flow.

●Maintain a clean and organized dressing room area, delivering a comfortable and hygienic environment for customers.

●Provide exceptional customer service, actively assisting shoppers in finding their desired products and addressing inquiries with enthusiasm and product knowledge.

McDonald's, Gahanna, OH

Crew Worker April 2021 – July 2021

●Efficiently processed customer orders at the front counter, ensuring accuracy and delivering exceptional service.

●Demonstrated proficiency in preparing high-quality menu items, including fries, hash browns, and beverages, meeting McDonald's strict quality standards.

●Managed the drive-through operations, adeptly taking and fulfilling orders promptly and accurately, enhancing the overall customer experience.

INTERNSHIP AND ACTIVITIES

Nationwide Children Hospital, Downtown Columbus, OH

Intern June 2021 – July 2021

●Participated in a comprehensive four-week program designed to explore diverse career opportunities within the healthcare and science sectors.

●Shadowed nursing professionals, gaining valuable insights into the day-to-day responsibilities and patient care procedures.

●Collaborated within the hospital's management team, contributing to operational efficiency and effectiveness.

●Facilitated interactions with esteemed medical practitioners and nurse practitioners, benefiting from their seasoned expertise and career insights.

●SKILLS

●Conflict Resolution

●Customer Relationship Management

●Team Collaboration

●Negotiation

Certifications

BLS Certification

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