Customer Service Team Member
Resume:
Lorna Butler
Locust Grove, GA *****
*************@*****.***
Over 10 years of experience in customer service
• Solid communication skills, both written and orally.
• Adapt quickly to challenges and changing environments.
• Technically proficient in Kronos, MS Excel, MS Windows, Email and Internet savvy.
• Effective interpersonal skills; work well as team member with people at all levels; equally capable of working independently.
Authorized to work in the US for any employer
Work Experience
CSM Customer Service Manager/ Bookkeeper
Ingles Markets-Locust Grove, GA
July 2023 to Present
Effectively supervise day-to-day front-end operations of a busy customer service department.
• Train and mentor top customer service agents, bookkeepers, and front-end staff.
• Implement ambitious customer satisfaction goals, and better-enable customer service staff members to effectively meet them.
• Manage more than 35 employees, complete customer transactions, and balance and reconcile drawers at
the end of each workday.
• Maintain professionalism under stressful situations.
• Resolve all customer complaints and discrepancies within a timely manner.
• Effectively respond to all customer inquiries via phone, email, and face to face.
• Assess service statistics and prepare detailed reports for upper-level management.
• Handle highly confidential information and provide customer service support to internal team members and customers.
• Manages and revises daily and weekly schedules to ensure appropriate store staffing levels
• Ordering, stocking, and inventorying merchandise.
• Completing transactions such as Western Union, money orders, and lottery sales and payouts.
• Maintaining a consistent cash flow in and out of the office: daily deposits, change fund, and building and reconciling tills.
CSR - Customer Service Representative
Lake Norman Paint and Body-Cornelius, NC
May 2018 to July 2023
Greeting every customer that comes in, Handle phone calls daily, with duties including scheduling customers for estimates and repairs. Getting copies of the estimates, Giving vehicle updates. Getting vehicles ready to be delivered, Getting payments. Filing and importing data Cashier/Customer Service
MAMA'S PIZZA-Cornelius, NC
October 2018 to November 2020
Greet Customers, Answer phones, take food orders, bring food to customers, clean tables, restock Education
12
Ola High School - Locust Grove, GA
February 2005 to May 2009
Skills
• Auto Estimating
• Bookkeeping
• Accounts Payable
• Office Management
• Management
• Customer service
• Sales
• Data entry
• Auto body repair
• Computer skills
• Organizational skills
• Time management
• Communication skills
• Automotive service
Contact this candidate