Customer Service Support Specialist

VINCENT E. HARRIS JR.

**** **** ****, *********, ** 30815* Cell: 910-***-**** * ****************@*****.***

PROFESSIONAL SUMMARY

Ambitious, self-motivated, excellent leadership skills and work well with all types of students. Strong leadership skill with an eye of paying attention to detail. A strong judgement and providing great customer service skills. Having an ardent desire to learn and expand myself to learn more skills to become a perfectly balanced leader or team player. I am an accomplished business professional with a knack and a love for helping people. Steadfast leader, mentor, and coordinator with record of accomplishment of steering improvement projects, building and guiding top-performing teams.

SKILLS

• Excellent math skills

• Microsoft Office Skills

• Bank Deposits and Basic Math Proficiency

• Excellent Organizational Skills with the Ability to Prioritize

• Work well in Leadership Role

• Knowledge of Non-Profit

• Work with Special Needs Children

• Programming: C++, Python (Math work key and HTML coding (1year)

• Secret Clearances

• Skill/Certification Provisional Teacher (1885306) Level 4 (Expired 09/02/2022 - 06/30/2027)

EXPERIENCE

RHA Health-Direct Support Specialist - 208 Pitcarin Way, Augusta, GA 30909 – 762-***-**** Tiffany Churchwell – Support Professional

August 2023- Present

• Work with disable men in a home setting

• PRN, CPR Certified

• Quick MAR

• Driving Services

• Cook for residents

• Teach basic life skills to male residents

Jamestown Elementary School - 3636 Hiers Blvd, Hephzibah, Georgia 30815 - 706-***-**** - Principal Dr. Vanetta Lawrence-Chapman - 3rd grade Math Teacher July 2022-July 2023

• Lesson plans of a weekly outline of what is being taught to the students for the week

• Have Power Up Practice

• Assistance students who need extra work in Math

• Work with Special Need students

• Make awards for student to earn stuff out the Treasure Box

YMCA - 1447 Hampton Street, Columbia, SC 29201- 772-***-**** – Matt Taranto After-School Advisor August 2021- June 2022

• Brennen Elementary School after school program

• Tutoring students in all subjects

• Feed the students after school snacks

• Work with students who have special need

• Play different sports with students

• Created a special math program, teaching student multiplication

Kalmia Apartment - 1050 Kalmia Lane, Graniteville, SC 29829 - 803-***-**** - Cynthia Weems Assistance Manager March 2020 – May 2021

• Answer resident question, paperwork order, and answer phone

• Take residents rent payment

• Pull and file EIV (Enterprise Income Verification) report

• Work on IR and AR for review

• Make sure new application was complete

• Did all paperwork for move-in

• OneSite and Yardi Program

• Pull police report for review of any incident

• Multi-family property management

• Knowledge of leasing and market

• Proficiency with 10 key-touch

• Excellent organizational skills with the ability to prioritize

Camp Burnt Gin -1980 Burnt Gin Rd, Wedgefield, SC 29168 - 803-***-****- Mr. Nyeem

Camp Advisor

May 2018 - December 2018

• Worked with special need children

• Taught Math and Science to enhance their growth

• Feed children who could not

• CPR certified

• Swimming lesson

UPS - 3400 Edmund Hwy, West Columbia, SC 29170 - 800-***-****- Mr. Davis

Seasonal Driver Helper

October 2016 - December 2016

November 2017 - March 2018

• Worked at Columbia Airport HUB

• Unloaded trucks and top-secret priority

• Assist the UPS driver on the delivery route.

• Sort packages to make sure they go to the right truck

Simply Tax Services LLC. - 1908 Drew Lane, Hephzibah, GA 30815 - 706-***-****- Cynthia Harris Tax Manager October 2012 – May 2015

• Low Income Tax Credit

• Prepare taxes

• Printed Checks

• Handly all audit for referred clients

• Solid foundation with Military

• Tax Wise, Tax Slayer, and Drake program

EDUCATION

South Carolina – Working on a Master in Mathematics- Currently enrolled

Wiley K. Foundation- Cybersecurity Course Certification in Cybersecurity, Comp TIA Security

Allen University - Bachelor’s Degree Cum Lau- May 2021

Mathematics, Computer Science

Benedict College - June 2015- May 2017

Elementary Education with a minor in Mathematics and Computer Engineering, (Transferred)

Embry-Riddle Aeronautical University - 2014 Receive Boeing High School Scholarship

INTERNSHIP

Jamestown Elementary School-3636 Hiers Blvd, Hephzibah, Ga 30815- 706-***-**** 3rd Grade Intervention Math (2016)

Carve-Lyon Elementary School-2100 Waverly Street, Columbia, SC 29204- 803-***-**** 2nd Grade

Chisom Housing Group-1600 Kalmia Apt Lane, Graniteville, SC 29829- 803-***-**** Tutor Student in Math and Science (3rd-12th)

Allen University-1530 Harden St, Columbia, SC 29204-(803)376590 - Instructor Dr. Dean Physics Professor - Coding: Imperative, Functional, Logical, and Object-Oriented Languages

EXTRACURRICULAR ACTIVITIES

• Member of Omega Psi Phi Fraternity Inc. (Member)

• National Society of Black Engineer Professional (President)

• Bannaker Lodge # 3 Masonic (Member)

• Men of Definition Founded at Allen University (Past Member)

• Allen University National Society of Black Engineer Colligate (Past Vice-President)

• Benedict College- National Society of Black Engineer Colligate (Past Vice-President)

• Toys For Tots of CSRA (4 years)

• Maze Education for Teens (Tutor students Math 3-8 grade, 3 years)

COMMUNITY INVOLVEMENT

• 100 Black Men of Augusta Colligate

• National Alliance of Black School Educators (NABSE)

• Academy Of Model Aeronautics (Youth Member)

• Tutoring Program at Kalmia Apartment (Math and Science)

REFERENCES

Robert Jones - School Counselor - ********@***.********.***.**.** - 706-***-****

Carisa Bryant - HQ Teacher- *******@********.***.**.** - 706-***-****

Dr. Ronnie Hopkins – President of Voorhees University – *********@********.*** - 803-***-****

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