Project Manager Management

Craig Utian Page *

Craig J. Utian

North Vancouver, British Columbia 604-***-**** **********@*****.*** linkedin.com/in/craigutian/

Quality-driven Project Manager with extensive experience directing multi-million-dollar logistics, technology and services implementations on a global scale including multiple Olympic Games. Commended by senior executives for expert project management, team leadership, and Information Technology skills. Recognized as a catalyst for building internal environments committed to continuous improvement and customer satisfaction. Areas of Expertise

Project Management Scheduling Budgeting and Cost Reduction Financial Management Vendor Management Procurement Logistics Inventory Management Shipping

Full Life Cycle Management Information Technology Process Improvement Event Access Control Crowd Management Logistics Fleet Management Microsoft Office Suite MS Project LMS (Accord) e-learning MARSHALL AEROSPACE CANADA Inc. Hybrid – Abbotsford B.C. June 2023 – April 2024 Marshall Canada, operating out of Ottawa, Abbotsford and New Brunswick, provides military and commercial customers across Canada and internationally with a range of world-leading applied engineering services and product solutions with its core business divisions – Aerospace and Land Systems. Project Manager

Responsible for delivery of engineering associated with commercial aircraft modification project. Responsibilities included

Management of engineering and stress teams

Maintaining reliable Estimates To Completion (ETC) and Estimates At Completion (EAC)

Utilizing and developing tools required from Project Management controls

Engaging with and gaining commitments from project stakeholders ACCEO TENDER RETAIL Remote – Vancouver, B.C. 2021-June 2023 Tender Retail is a semi-integrated middleware payment solution that handles all aspects of electronic payment transactions – including the critical communication interface between the point of sale and the transaction processor. Our payment solution has been giving merchants the power to choose the most cost-effective payment processors since 1985.

Director of Professional Services Jan 2022 – June 2023 Responsible for development of and refinement of standard project management practices Work with the EVP and / or VP Operations, assist in the development of a 12-month rolling forecast of revenues and expenses for the Professional Services function.

Communicate plans, concerns, and ideas with sales, marketing, product, development and support teams to ensure business alignment.

Management of team of project managers each managing several implementation projects Introduction of standardized project tracking and closure documentation Project Manager Aug 2021 – Dec 2021

Responsible for delivery of multiple software implementation projects for new customers as well as enhancements for existing customers

SENIOR LEADER PROJECT MANAGEMENT

PROFESSIONAL EXPERIENCE

Craig Utian Page 2

Collaborate and lead project teams including with Development, Quality Analysis and Client Integration Specialist

Work with multiple Payment Acquirer to certify new pinpad devices VANDERLANDE INDUSTRIES CANADA INC. Richmond, BC 2018-2021 Vanderlande is the global market leader for future-proof logistic process automation at airports, and in the parcel market.

Project Manager

Responsible for delivery of multiple baggage handling projects to Vancouver International Airport; budgets in range $2-

$5 million dollars

Took over as lead of the Recheck Domestic Line Capacity Project; this provided additional functionality to an existing bag drop; this made for faster processing to meet the greater demand of baggage.

Led the Lauren Line Modification Project; this provided an additional transfer drop for screened and unscreened bags which allowed for quicker processing; successfully completed project two months ahead of schedule.

Improved As-Sold Contribution Margin by more than 7% through implementation of detailed phasing project plan and associated site efficiencies.

WENCO INTERNATIONAL MINING SYSTEMS LTD. Richmond, BC 2011 – 2018 Wenco International Mining Systems, Ltd. is a Canadian technology company that develops, manufactures, and distributes computer systems to manage and control surface mining equipment. It is a provider of fleet management and machine guidance technology to the mining sector. Project Manager, Implementation and Delivery (2017 – 2018) Led a 10+person team responsible for the implementation of the Wenco Fleet Management System. Client projects ranged from $500K to $2.5M with an average of 3-5 customer implementations per year. Managed requirements gathering, project planning, budget management, and schedule management. Promoted twice during tenure.

Planned and executed multiple Wenco implementations; successfully launched fleet solutions to clients at sites around the world.

Implemented a new software system for procurement logistics and inventory control which significantly reduced quote and license issue lead time.

Manager, Client Services (2013 – 2017)

Played an integral role in ensuring flawless Wenco implementations across North America with high customer satisfaction rates. Directed eight teams of hardware technicians and software support and training teams delivering first level support for 15+ sites in North America, and third-level support for 40+ sites internationally. Led three procurement and logistics teams, oversaw $2-3M of inventory including price lists, and developed new quality policies.

Reduced hardware delivery lead time by several weeks per order. Also improved quote and license issue lead time.

Managed successful integration of Software Support and Procurement / Logistics teams under one Client Services umbrella.

Project Manager (2011 – 2013)

Managed project planning and implementations for 10+ global sites internationally. Focused on improving stakeholder relationships, vendor/supplier partnerships, and client satisfaction.

Ensured on time delivery of hardware and software assets supporting implementations.

Secured visas and handled travel accommodation for implementations teams.

Led the transition from project implementation to support phases including start-up, commissioning documentation, and annual system support agreements. OTHER RELEVANT EXPERIENCE

CONTEMPORARY INTERNATIONAL (CI) Vancouver / USA / Greece / Australia Craig Utian Page 3

CI is an international company which provides a variety of services to organizers of high-profile special events around the world has enabled CI to develop operational and project management skills which are unsurpassed in the industry. Division Manager, Project Services/Project Manager Ensured the successful, safe, and profitable execution of international projects by directing project planning, resource management, risk management, procurement, vendor management, contract negotiation, capital planning, audits, RFPs, and technology implementation operations supporting high-profile global events. Events included seven Olympics Games: Sydney 2000 Olympic and Paralympic Games, Salt Lake City 2002 Olympic and Paralympic Winter Games, Athens 2004 and Paralympic Games, Torino 2006 Olympic Games, and the Melbourne 2006 Commonwealth Games. Commended by then International Olympic Committee (IOC) President, Juan Antonio Samaranch for making the Sydney Olympic Games the best Olympic Games ever. KEY PROJECT: Vancouver 2010 Olympics and Paralympic Winter Games Budget: Approximately $2-4M • Team Size: 10-12

Seamlessly directed a team of event and logistics services groups to spearhead the flawless end-to- end management of the Games.

Ensured high operational efficiency and alignment with the project plan that encompassed facilities, procurement, IT infrastructure, uniforms, fleet management, and telecommunications.

Served in a dual division manager and project manager role. As PM oversaw all furniture, fittings and equipment (FF&E), and Spectator Services department technology requirements while leading a team of two.

Additional experience as a Division Manager, Project Services for Contemporary Security Canada (CSC). Master’s Degree, Business and Technology University of New South Wales Bachelor of Arts, Philosophy University of New South Wales Project Management Professional (PMP) PMI 2021

Certificate IV of Human Resource Management, NSW Technical and Further Education Commission Certificate of Film and Television, Film Production, School of Visual Arts EDUCATION

CERTIFICATIONS

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