Customer Service Representative
Resume:
Walter M. Downs
Arlington, TX *****
716-***-**** - *******@*****.***
Professional Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Skills
Customer Service and Assistance
Process Optimization
Customer Order Management
Customer Relationship Management
Goals and Performance
Manage Budgets
Safety Protocols
Accounts Payable and Accounts Receivable
Staff Supervision
Order Fulfillment
Business Development Understanding
Account Management
Work History
02/2023 to 08/2023
Delivery Driver
NAPA Auto Parts - Genuine Parts – Seneca Falls, NY
Completed rush deliveries on tight timetables to satisfy customer needs.
Completed on-time deliveries by choosing best and most efficient routes.
Managed customer inquiries and complaints in polite and professional manner.
Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
04/2020 to 07/2020
Customer Service Representative on NYS DOL Project
Manpower – Milwaukee, WI
Registered NYS residents for unemployment benefits, calculated benefits, verified weeks worked, answered inquiries concerning benefits
Work performed by home computer connected to NYS Dept of Labor systems
Temporary project during COVID pandemic, ended week of 03 July, 2020.
11/2017 to 03/2020
Customer Service Representative
Internal Revenue Service – Cheektowaga, NY
Advised taxpayers on refunds and taxes owed during tax season
Set up payment plans and additional options
Completed mandatory nine week training class in tax law and collection procedures
Seasonal position.
10/2014 to 11/2017
Program Support Clerk
Department of Veterans Affairs – Buffalo, NY
Assisted in the processing of educational grants for eligible veterans under Federal guidelines
Trained in government software programs (TIMS, BDN) to retrieve classified military records
Batching, scanning and indexing of paperwork for further processing
Occasional phone contact of veterans for verification and miscellaneous information needed to complete processing
Transferred to IRS (above position).
09/2010 to 09/2014
Vehicle Maintenance Supervisor
Erie County Department of Public Works – Buffalo, NY
Responsible for scheduling routine maintenance and inspections for county owned vehicles, supervised vehicle repairs
Estimated collision work as needed.
01/2007 to 06/2010
Asst. Division Manager
Earl Scheib Auto Paint & Body Inc – Los Angeles, CA
Responsible for overall operations of 15 branches in TX and LA
Examined contracts, performed audits and inventory monthly, quality control, employee training and counseling, customer relations and issues.
06/1995 to 12/2006
Branch Service Manager
Earl Scheib Auto Paint & Body Inc – Los Angeles, CA
Sold paint & collision work, estimated damage, hired / trained employees, inventory & bookkeeping duties.
Education
High School Diploma
West Seneca West Senior High School - Buffalo, NY
01/1995
B.A. Liberal Arts/ American History/English
State University of New York at Buffalo
Military
US Air Force, 19 Honorable Discharge
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