It Support Data Center
Resume:
Christopher McCarthy
**********@*****.***
SUMMARY
With a robust background in Field Services and Data Center Engineering, my mission is to ensure optimal IT infrastructure performance. At PhoenixNAP, my responsibilities included the configuration and deployment of servers, underpinned by strong command of Pure Storage FlashArray among many others and server administration, aligning with the strategic objectives of our clients.
The role at DecisionOne enhanced my expertise in delivering comprehensive IT support, from software to hardware and networking equipment. Collaboratively working with teams, we ensured seamless operations that supported the needs of diverse industries. My technical skills in IT solutions are coupled with a dedication to fostering a culture of exceptional service and operational excellence.
EXPERIENCE
2/2016-2/2020
Field Service Technician
DecisionOne Corporation
Chesterbrook, PA
Provided onsite support IT Support on all levels for Decision One customers such as Metropolitan Washington Airports Authority, HCL, AMGEN, Best Buy, Aptos/Epicor, Omnicare, United Airlines, American Airlines, TD Bank, ranging from software, hardware and networking equipment of all levels. Repaired and maintained a wide range of customer owned equipment from thin clients to network infrastructure equipment including but not limited to Cisco routing and switching equipment, NCR POS equipment, ranging from registers to security tag equipment, telephony equipment both PSTN, VOIP, and
mobile devices.
Also provided server and client support ranging from deployment of whole enterprise environments such as Windows Server 2003, 2008 and 2012, Windows XP, 7 and 8.1, Active Directory, SCCM and package creation, MS Office 97-365 and their support. Deployed servers and clients using various tools such as Microsoft Deployment Toolkit (MDT), Symantec Ghost, Altiris Deployment, Acronis Drive Image, Clonezilla and others.
1/2015-2/2016
Data Center Technician
Phoenix NAP
Ashburn, VA
Configuring, testing, deploying servers for Phoenix NAP customers in both native and virtualized environments such as ESXI and VMware Cabling, racking, and physical deployment of servers, networking equipment and all ancillary hardware and software for deployment such as Kickstart, SCCM, manual installation and adherence to wiring and cabling standards established. Administration of servers such as deployment, monitoring, updating, scheduled and unscheduled upgrades, patches, creation of users, backups and commissioning as well as decommissioning of virtual and physical servers.
4/2011-1/2015
Field Service Technician
CompuCom Systems
Reston, VA
Duties included but not limited to the following: Provided onsite support IT Support on all levels for CompuCom customers such as Target, Home Depot, Wal-Mart, Lowes, Omnicare, Aetna, Cigna, Wells Fargo, US Bank, Long and Foster, State Farm ranging from software, hardware and networking equipment of all levels. Repaired and maintained a wide range of customer owned equipment from thin clients to network infrastructure equipment including but not limited to Cisco routing and switching equipment, NCR POS equipment, ranging from registers to security tag equipment, telephony equipment both PSTN and VOIP, mobile devices.
Also provided server and client support ranging from deployment of whole enterprise environments such as Windows Server 2003, 2008 and 2012, Windows XP, 7 and 8.1, Active Directory, SCCM and package creation, MS Office 2003-2013 as well as 365 and their support. Deployed servers and clients using various tools such as Microsoft Deployment Toolkit (MDT), Symantec Ghost, Altiris Deployment, Acronis Drive Image, Clonezilla and others.
5/2008-12/2010
Service Technician
Electronic Systems
McLean,VA
Responsible for providing hardware and software support for printers, PCs, laptops, servers, plotters, copiers, multifunction devices and network hardware for ESI customers. Notable customers include Fairfax County Public Schools, Fairfax County Court System, Northrop Grumman, the Commonwealth of Virginia, Inova Health System, Arlington County Government, and the Fairfax County Government.
Duties include but not limited to IT asset moves, installation of hardware, configuration of servers, installation of racks, monitoring of networks and the nodes on it, creation and running of backups, warranty repair of equipment, including servers, color and monochrome laser printers, color and monochrome inkjet printers, PCs, laptops, servers from all major vendors such as HP, IBM, and Dell.
Installation of software, including operating systems and management clients such as Windows Server 2000, 2003, 2008, Active Directory, Windows XP and Vista, MS Office, Exchange, and various Linux distributions. Also deployed servers and clients using various tools such as Microsoft Deployment Toolkit (MDT), Symantec Ghost, Altiris Deployment, Acronis Drive Image, Clonezilla and others.
2/2003-2/2008
Field Engineer
Northrop Grumman Commercial, State, and Local Solutions
Chantilly, VA
Responsibilities included the following: Obtaining service calls from HP and performing maintenance on HP printers, performing warranty and contract support on entire line of HP products which include, HP and Compaq branded PCs, Laser printers, (monochrome and color) Inkjet printers, Dot-Matrix Printers, Laptops, HP and Compaq branded servers and accessories. Further responsibilities included the tracking and returning of HP parts, driving personal vehicle to customer sites and conferring with HP when problems occur during service. Also was responsible for printer and copier support at Northrop Grumman facilities as well as external NG customers such as Ericsson, Nortel, Kraft Foods on a variety of printers such as HP, Lexmark, IBM Canon and Xerox. Was further responsible for hardware and software support, including server and network support for NG external customers. Was also a Desktop Refresh Technician for the Virginia Information Technology Agency (VITA) Refresh Project. Responsibilities there included driving to Virginia government sites, capturing user profiles via Altiris software as well as manually captured/restored old and new serial numbers of IT equipment, data destruction, and exchanging affected equipment from end users.
EDUCATION
1995-1999
Centreville High School
Clifton, VA
High School Diploma in General Studies
SKILLS
Active Directory, Cisco, Data Center Operations, ITIL, DNS, Network Administration, Remedy, Zendesk, ServiceNow, System Administration, TCP/IP DHCP LDAP Network Monitoring, Network Operations, Remote Access, Switching Systems Administration, Vmware, VPN, Workstation/Server/Network Deployment, Disaster Recovery, Mobile Devices, NCR POS, Legacy Telephony, VOIP, Epicor POS, Apple IOS, System Backup, Information Security, IT Service Management, JIRA Technology Management, Desktop Administration, Technical Support, FTP, Software Troubleshooting, Microsoft Access 97-365, Linux, MS Sharepoint, MS Office 97-365, PSTN, CAT 5-CAT 7 Cabling, Customer Service, Service Desk/Help Desk, IT Support, Xerox Printers/Copier/MFP repair, Adobe Acrobat, LAN, MS Exchange, MS Windows 3.0-11, Impact, Inkjet, and Laser Printers repair, Software Administration, Hardware Administration, Server Support, IBM Product Family, Network System Hardware Plotters/Wide Format printer repair,
CERTIFICATIONS
CompTIA A+
CompTIA Network+
CompTIA Server+
HP APS Monochrome Laser, Color Laser, Designjet, Commercial
Desktops, Laptops and Tablets
HP Laserjet Solutions APS 2006
HP Designjet Solutions APS 2006
HP DesignJet 200 & 220
HP DesignJet 1000 Series
HP DesignJet 500, 800, & 4200
HP LaserJet 4/4M/4+/4M+/5/5M/5N/5Se
HP LaserJet 4V/4MV
HP LaserJet 5SI/5SI MOPIER/8000/8100/8150
HP LaserJet 4000, 4050, & 4100 Printers
HP LaserJet 5000 & 5100 Series Printers
HP Color LaserJet 4500 & 4550 Printers
HP Color LaserJet 8500 & 8550 02/2004
HP LaserJet s 2100, 2200, & 2300 Printers
HP Color LaserJet 8550MFP
HP LaserJet 8000 & 8100 MFP
HP LaserJet 9000 Printers
HP LaserJet 4100 MFP
HP Color LaserJet 4600 & 5500 Printers
HP LaserJet 4200 & 4300 Printers
HP Color LaserJet 1500 & 2500 Printers
HP Color LaserJet 9500 Series Printers
HP Color LaserJet 3500 & 3700 Printers
HP LaserJet 4345 MFP
HP Laserjet M600 series
HP Digital Sender 9200C
HP Color LaserJet 4700 Series
HP Color LaserJet 4730 MFP 04/2006
HP Color LaserJet 3000/3600/3800 Series
HP LaserJet Basic Hardware Training
HPE
HP/HPE Proliant G1-G11 ML/DL/BL/SL
HP/HPE Storageworks/StoreServ/3PAR
Hitachi Data Systems Certified
All Products
Overland Storage Certified
All Products
Violin Memory Certified
All Products
Pure Storage Certified
All Products
Dell
Dell Desktop Certification 2024
Dell Notebook Certification 2024
Dell Printer Certification 2024
Dell Server Certification 2024
Dell Storage Certification 2024
Lenovo Desktop, Laptop and Tablets
RDD08 Lenovo Desktop Systems Hardware Service Training
RTD08 Lenovo Notebook Systems Hardware Service Training
Toshiba/IBM POS
All Products
Toshiba Laptops
All Products
Panasonic Toughbooks
All Products
Zebra Thermal Printers
All Products
Epson Wide Format
All Products
Xerox Phaser Solid Ink and Laser Certified
All Products
Lexmark Printers
4061-XXX T640, T642, and T644
4062 Lexmark T65x
4069/4060 Lexmark T62x/T63x
4513 Lexmark E26x/E36x/E46x
5021-0XX C510
5022-XXX Lexmark C52x and C53x
5024-XXX Lexmark C720
5025-XXX Lexmark
5025 Lexmark C54x
5026-XXX Lexmark C73x/X73x/C74x/X74x
5060-XXX Lexmark C7XX (C75x/C76x)
7002-00X Lexmark X642e, X644e,X646e MFP
7013 Lexmark X26x and X36x MFP 07/24/2011
7014 Lexmark X46x MFP 12/26/2011 12/31/2099
7016 Lexmark MS/MX 310/410/510/511/610/611 Series
7462 Lexmark X65x 07/24/2011 12/31/2099
7463 Lexmark MS71x/MS81x/MX71x/MX81x Series
7525 Lexmark X54x
7527 Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Series
Cisco CCTRS
April 2017 to April 2025
WORK AUTHORIZATION
I am authorized to work in the following countries: United States, US Citizen
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