United States Customer Service

PROFESSIONAL SUMMARY

As a Phlebotomy Technician, I bring five years of experience in

high-volume, fast-paced correctional settings. My expertise lies in routine blood drawing procedures and the use of various tools such as vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. I am dedicated to upholding the highest quality standards in sample and specimen collection, labeling, and processing I'm a healthcare professional Certified Medical Assistance offering over five years of experience in a fast-paced correctional settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. I possessive the positive and a up beat attitude with excellent communication skills.

WORK HISTORY

Cashier Supervisor, 08/2015 to 11/2019

Harvey's Grocery - McRae, United States

Department Manager, 11/1995 to 04/2015

Walmart Supercenter - Eastman, United States

CONTACT

Address: McRae-Helena, Georgia 31055

Phone: 229-***-****

Email: *************@*****.***

WWW: Bold Profile

SKILLS

Medical terminology knowledge

TASHA MCLEAN-ROBY

Assisted customers in need to promote pleasant shopping experiences and encourage return business.

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• Quickly and accurately counted drawers at start and end of each shift.

• Set and updated weekly work schedules to meet coverage . Trained cashiers on organizational policies, cash handling and customer service.

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Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

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Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

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Contributed to creating long-term strategic plans aligned with company's overall vision and goals

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Assisted in organizing and overseeing assignments to drive operational excellence and promote sales.

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Built strong relationships with vendors to negotiate favorable terms for product purchases, ensuring quality merchandise at competitive prices.

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Communicated with managers of other departments to maintain transparency.

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• Order of draw

• Paperwork Processing

• Biohazard Policy Compliance

• Certified in CPR/AED

• HIPAA Compliance

• Specimen collector of COVID-19

• Scheduling

• Records Management/filing charts

• Lab Reporting

• Quality control guidelines

• Instrument Sterilization

• Data Confidentiality

• Needle disposal

• Data Entry

• Patient Scheduling

• EMR / EHR

Sales Associate, 02/2004 to 08/2006

Shoe Show - Hazelhurst, United States

Cashier, 06/1999 to 07/2004

Variety Wholesalers - McRae, United States

Phlebotomist, 10/2019 to 03/2024

Corecivic Inc. - Alamo

Work History

Phlebotomist Technician, 10/2019 to 03/2024

Wheeler Correctional Facility - Alamo, United States Stocked phlebotomy cart or carrier with appropriate supplies. Improved stock management processes by implementing accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.

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Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.

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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Stocked merchandise, clearly labeling items, and arranging according to size or color.

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Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

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Engaged in friendly conversation with customer to better uncover individual needs.

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Rotated stock and restocked shelves to maintain product availability and store appearance.

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• Managed efficient cash register operations.

• Prepared merchandise for sales floor by pricing or tagging. Managed returns, exchanges and refunds in accordance with store policy.

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Answered customer questions about sizing, accessories, and merchandise care.

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• Set up new sales displays each week with fresh merchandise.

• Restocked and organized merchandise in front lanes.

• Provided backup support for other departments when needed. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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Worked with floor team and managers to meet various customer needs.

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• Welcomed customers and helped determine their needs.

• Built relationships with customers to encourage repeat business. Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

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Helped customers complete purchases, locate items, and join reward programs.

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Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.

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· Maintained high accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

· Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergencies.

· Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

· Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

· Packaged and shipped specimens to the central lab daily

· Assembled tourniquets, needles, and blood collection devices to prepare work trays.

· Centrifuged blood samples as outlined in clinical protocols. Certified Medical Assistant (CMA), 10/2019 to 03/2024 Corecivic Inc. - Alamo, Ga

Certified Medical Assistant, 10/2019 to 03/2024

Wheeler Correctional Facility - Alamo, United States

· Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

· Prepared lab specimens for diagnostic evaluation.

· Measured patient pulse oximetry.

· Proven ability to learn quickly and adapt to new situations.

· Skilled at working independently and collaboratively in a team environment.

· Paid attention to detail while completing assignments.

· Excellent communication skills, both verbal and written.

· Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

· Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

· Completed EKGs and other tests based on the patient's presentation in the office.

· Prepared and administered medications to alleviate patient symptoms. EDUCATION

ASN, Nursing, Expected in 01/2026

Middle Georgia College - Cochran, GA

ASN, Nursing, Expected in 01/2026

Georgia Military College - Milledgeville - Milledgeville, GA ASSOCIATE'S, Phlebotomy, 06/2020

ADVANCE FAST, LLC - Brunswick, United States

DIPLOMA, Medical Assisting, 06/2018

Wiregrass Georgia Technical College - Valdosta, GA CERTIFICATE, Emergency Medical Technology (EMT), 04/2015 Oconee Fall Line Technical College - Sandersville, GA High School Diploma, 05/1995

Telfair County High School - Mc Rae Helena, GA

Contact this candidate