Behavioral Health Mental
Resume:
Agnes “AJ” Johnson
Apt. #D*
Silver Spring, MD 20904
June, 2024
Kolmac Integrated Behavioral Health
Burtonsville, Maryland
Re: The position of Admission Coordinator
Greetings Human Resource Director:
I am writing this letter to express my most sincere interest in the Admission Coordinator position recently posted via Kolmac website. Currently, I am an undergrad at University Maryland Global Campus pursuing my Bachelors in Psychology and have been eagerly, awaiting to transition more to interact into the community that will best suit my skills set within the mental health and healthcare enterprise. It is my understanding that you are seeking a candidate who is reliable, organized and revenue driven. For more than six years, I have served as Maryland’s Outreach Community Coordinator, Certified Psychiatric Rehabilitation Program Counselor (CPRPC) and Case Manager for Volunteers of America Chesapeake Hope Center (VOACHC) at the Greenbelt location. My primary role consisted of recruiting, admission, coordination, development, and resource building for vulnerable sector communities who relied heavily on our outreach expertise. For three (3) years I interfaced with an independent living population at Leola Dorsey Resource Center (Howard County) to help transition them from displacement to permanent housing opportunities. While working at Pratt and PACA Houses in Baltimore County, I was able to effectively coordinate a series of treatment therapies between chemically dependent residents and a variety of local treatment providers. Additionally, as CPRPC, I enrolled over twelve hundred consumers into the PRP Program between Leola Dorsey, PACA and Pratt Houses. During my tenure, the recidivism ratio for both behavioral health and consumers diagnosed with co-occurring disorders was a two-thirds success rate. I feel that I am the most formidable candidate for the Admission Coordinators position because, I bring with me a rich and diverse background of revenue building, leadership, and corporate diplomacy. I would be willing to put my work ethic and passion for treatment of the mentally ill up against that of my competition.
As my resume indicates, I have more than a decade of experience working with the mentally ill women, infants, and children (WIC) and those seeking for public health benefit reinstatements with the State of Florida. From 1994 to 2004, my various roles as a public health coordinator allowed me to see the big picture the public health life cycle. While completing initial admissions assessments, submitting quarterly clinical assessments, billing for revenue operation and collecting statistics, I learned the value of how budgeting, time management, and consistent consumer communication impacts the patients, families, and the providers. One of my most rewarding opportunities in the industry of mental healthcare was from 2016 to 2019. I enrolled more than twelve-hundred (1200) individuals into the program to receive the help that they needed. I had a ratio of 98% every quarter of the month. I worked closely with the client’s and their family members AND listened and observed their cry outs for help. By expressing empathy and sympathy toward these individuals was the beginning of a rapport and exercising these tools and more are one of the most important tools when working with mental health clients.
I value respect, leadership, diversity of care and collegiality as the people of public health and certainly, I value the core values of Kolmac. I believe the Admission Coordinator position will expound upon my lifelong desire for a vision where mental healthcare is accessible for all.
I look forward to the opportunity to discuss, in person and in more detail about how I can fill this position.
Sincerely,
/s/
Agnes “AJ” Johnson
AJ” Johnson
11405 Columbia Pike #D2
Silver Spring, MD 20904
**********@*****.***
Experience:
(02/2023 – Currently an undergraduate at University Global Maryland College – Major Psychology – as of 05/2025.
(08/2020 – 02/2023) - Volunteers of America Chesapeake & Carolinas the HOPE CENTER 7505 Greenway Center Dr. Ste. #201, Greenbelt, MD 20770
Maryland Outreach Community Coordinator
As Maryland’s Outreach Community Coordinator for VOACC, I have emerged with an understanding that healthcare logistics are as equally vital to providing quality healthcare to the under served as is gaining their trust and confidence. Within the past twenty-four months, I have researched, collaborated and engaged more than one-thousand local service agencies whose participation with VOACC is intended to help broaden our jurisdictional reach. To name a few of several examples, in the year of 2021 I participated in Community Health Fairs hosted by N.E.W. Community Reinvestment (Unity), PG County Department of Safety and Correctional Services, and the City of Mount Rainer Police Department as a means to increase consumer referrals for the 2021 fiscal year. I am currently signed up to attend the 13th Annual Baltimore Healthy Expo on Saturday, March 26th 2022 at the Baltimore Convention Center. From 2017 to 2020, I enrolled and served a caseload of more than thirty-five consumers in the Psychiatric Rehabilitation Program (PRP) at Leola Dorsey Resource Center (LDRC) in Columbia, MD. During my tenure at LDRC, I increased consumer participation in the PRP more than 90%. Currently, I am hosting several coats drives throughout our local region, which are intended to increase consumer referrals for the HOPE CENTER located in Greenbelt, MD. On average I recruit twenty new referrals from Prince George’s, Montgomery, Baltimore and Howard Counties, monthly. One of my most recent accomplishments is the partnership with GIANTS PHARMACY (December 2021) with whom we provide COVID-19 VACCINATIONS monthly at the Greenbelt location, PG County. I have learned how effective outreach has the potential to successfully impact the direction of how we provide mental health and clinical hygiene services that are second to none.
(08/2017 – 08/2020) Volunteers of America Chesapeake & Carolinas (LDRC) 10390 Guilford Road, Jessup, MD 20794
Psychiatric Rehabilitation Program Counselor/PRPC/Case Management
Coordinate vulnerable mental health substance abuse consumers with promoting and introducing mental health programs with developing the consumer a supporting team to help them with coaching and constructive guidance as they travel their journey to recover from chemical dependence.
Assess, evaluate and analyze received data with generating to appropriate unit within 24/48 hours of having the consumers meet with assessment specialist to receive further evaluation to receive appointment to meet with therapist and/or psychiatrist to receive the best care of chemical dependence choice.
consumers every six months for improvement, no progress, reconsidered or discontinued. Advocate and support clients experiencing legal issues during scheduled court dates.
(April 2015 – 08/2017) Brookdale Senior Living Community - Jacksonville, FL/Potomac, MD (transferred to be closer to family)
Certified Geriatric Nursing Assistant
Provided direct continuity care to patients upon admission established and or discharged, which includes ensuring the residents outcome
Develop a treatment plan with consumer with setting no-more than 3 goals to practice with monitoring consumer of any strengths and weakness every week/PRN to determine if goals should be decreased and/or increased. Also, evaluate
of safety and successful census track projecting a positive rating. Review patience record or wrist band to validate the patient and of CPR request and any special care or nutritional needs which may include close monitoring or restrictions.
Help coach and guide patience with hygiene, grooming, dressing and nutritional intake to enable them to keep their independence when doing their daily living skills. Also, to help them build self-esteem. Respectfully allow the patients to participate for encouragement therapeutic and independence with monitoring the patients of any abnormal medical signs to annotate and report to the Nurse.
Upon the call of duty assist the Nurse with assembled equipment and or various treatments care for patients; which included, operating Hough-lift or other transferring equipment. Also, gather and prep medical supplies for IV placing or enteral tube feedings or catheterization or venipuncture or for further testing of the patients such as urinalysis or stool and or the entire micro-biolytic panel.
Sterilizes and dispose used supplies in appropriate containers with sanitizing working area and confirming the patient’s room or area to remain of safety when departing.
(December 2012-July 2013) State of Florida, Department of Juvenile Justice - Jacksonville, FL
Certified Juvenile Detention Officer II (Provisional assignment)
Evaluated and monitored adolescents committed by the Department of Juvenile Justice in a recovery setting. Monitor inmate during court and recovery settings and the Juvenile Court in order to ensure successful census tracking.
Meet with children, families and adults during intake and discharge. Monitored available front-line programs to ensure client receives a successful transition from their recovery settings to the community. Monitor facilitating linkage between adolescents and community programs that were conducive to their rehabilitation.
(December 2009-December 2012) EverBank; Ever Home Mortgage - Jacksonville, FL
Mortgage Default Customer Relations Team Lead Specialist III (Manager)
Specialize in mortgage loans and modification programs for customers facing foreclosures. Responsible for reviewing and analyzing financial documents in order to implement traditional mortgage loans, short sales, sale dates, deeds in lieu and process requests for forbearances on high-risk properties throughout the United States.
Administration thus assisting in program operations monitor and generate monthly reports, monitor compliance of customers and staff for quality and assurance, with implementing policies and procedures, also managed unit as needed, with training and evaluating staff according to performance, which included meeting sale dates.
(January 2009- December 2009) St. Vincent/St. Luke Hospital - Jacksonville, FL
Patient Care Coordinator (Admissions)
Assessed and established emergency treatment plans for patients receiving triaged to receive further emergency medical services.
Coordinated and tracked patient progresses using health information management and coding databases
to effectuate accurate billing treatment needs. Communicated with medical staff regarding patient
continuity care. Prepared patient medical records using a uniform internal tracking formula to meet
Health Information Portability Protection Act.
(October 2004- January 2009) Gateway Community Services - Jacksonville, FL
Case Manager (Division of Substance Abuse and Chemical Dependency)
Coordinate and specialized in the development and implementation of psychosocial summaries and clinical behavioral health risk assessments. Coordinated comprehensive treatment plan reviews with community mental healthcare providers and families on behalf of individuals with severe clinical diagnoses.
Analyzed comprehensive psychological assessments to prepare monthly court reports for individuals committed to Forensic Psychiatric institutions throughout the State of Florida.
(December 1994- October 2004) State of Florida, Duval County Health Department - Jacksonville, FL
Community Coordinator
Provide state resources and programs for children and families in need of further assistance within the administration programs of operational and quality of services.
Assist Executive Clinical Directors in preparing and disseminating general Community updates and announcements, which affected the dissemination of community resources through marketing projects, as assigned. Collaboratively and networked with potential businesses and organizations to partnership to better serve the communities.
Education – Licenses and Certifications:
(06/2022 – currently attending) UMGC - Undergraduate – Human Psychology
07/2023 – Certified - Overview of Psychiatric Rehabilitation Counselor- UMGC
(10/2022) - CPR/AED Adults/Children-BCLS American Heart Association (0X7ZOW)
(11/2016) – 12/2016 (Kaplan University) – Medical Assistant – with pursuing Registered
Nurse Program
(11/ 2013) Florida Certified Nurses Assistance Skills Center of Florida, Orange Park, FL -
G.N.A., Geriatric Nursing Assistant – (MD-CNE20160220) and C.N.A., Certified Nurse Assistance- (FL-308968) Licensing renewal in progress with Maryland Board of Nursing).
(03/ 2012) State of Florida Juvenile Justice Detention, Tallahassee, FL - Officer II Training Certification
(08/ 2007- 08/2008) Edward Waters College, Jacksonville, Florida - (Undergraduate) Human Psychology
(05/ 2005) Florida State College of Jacksonville, Jacksonville, Florida - A.S., Associate of Science- Division of Human Services and Special Addictions
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