Financial Services Senior Consultant

Gregory Frazier

Green Cove Springs, FL

**************@*****.***

(904) 679 - 1989

Dear Hiring Manager,

I am writing to express my interest in your available position as advertised. With over two decades of experience in management and customer solutions within the financial services industry, I am confident in my ability to contribute effectively to your team.

In my current role as a Senior Consultant in Consumer Banking at Ally Financial, I have managed IRA, Trust, and Premier accounts, providing expert advice and support to clients. My ability to negotiate repayment terms and maintain meticulous account documentation has significantly reduced delinquency rates and enhanced service delivery. Additionally, my leadership roles at Payday Lending & Collections and Lykes Cartage have equipped me with the expertise to drive team efficiency, manage operations, and ensure compliance with financial and customer service standards.

I am particularly drawn to your company because of the company's mission and values. I am excited about the opportunity to bring my background in strategic business planning, financial analysis, and team development to your organization. I am committed to delivering excellence and achieving organizational goals, ensuring operational efficiency and enhancing customer satisfaction. I look forward to the opportunity to discuss how my background, skills, and certifications align with the needs of your team. Thank you for considering my application. I am available at your earliest convenience for an interview and can be reached at 904-***-**** or via email at **************@*****.***. Sincerely,

Gregory Frazier

Green Cove Springs, FL • 904-***-**** • **************@*****.*** Gregory Frazier

Financial Services Management

EMPLOYMENT HISTORY

Senior Consultant, Consumer Banking

Ally Financial — 2009 - Present

• Managed IRA, Trust, and Premier accounts, providing expert advice and support to clients.

• Negotiated repayment terms with customers, significantly reducing delinquency rates.

• Maintained meticulous documentation of customer accounts, ensuring accuracy and compliance. Manager

Payday Lending & Collections — 2007 - 2008

• Led and mentored a team, driving improvements in production and efficiency.

• Managed collection costs and streamlined processes to optimize company operations. Assistant Manager

Lykes Cartage — 2005 - 2007

• Oversaw inventory, warehouse, transportation, and logistics processes, ensuring seamless operations.

• Conducted data analysis to identify opportunities for process improvements. Owner

Jani-King — 1999 - 2007

• Designed and executed business strategies and plans to achieve company goals.

• Developed and managed comprehensive budgets, performing periodic analyses to ensure financial health.

• Maintained accurate customer accounts and ensured adherence to local and state policies. Green Cove Springs • (904) 679 - 1989 • **************@*****.*** Gregory Frazier

Senior Consultant with 25 years of expertise in consumer banking and financial services. Proven leader in driving process improvements, enhancing customer satisfaction, and managing high-performing teams. Skilled in financial analysis, strategic business planning, and team development, committed to operational efficiency and excellence.

• Leveraged company systems for data analysis and troubleshooting, enhancing service delivery.Optimized workflow for high-profile client accounts, enhancing operational efficiency. Developed training modules for junior consultants, elevating team performance. Enhanced team effectiveness through targeted training and development initiatives. Spearheaded cost reduction by refining collection strategies, significantly boosting efficiency. Implemented rigorous quality control measures that minimized errors and optimized client satisfaction. Leveraged data insights to enhance supply chain processes, improving cost-effectiveness. Ensured compliance with quality, quantity, customer satisfaction, and financial commitments. EDUCATION

Diploma in Operations Management

Alison Business School — 2020 - 2020

Certificate in Transformational Leadership

Alison Business School — 2020 - 2020

Certificate in Mental Health Studies & Substance Abuse Alison Business School — 2020 - 2020

Certified Mortgage Broker

Alliance School of Mortgage Lending

COURSES

Various courses in Digital Banking, Leadership, Risk Management, and Compliance Ally Financial

Extensive training in Customer Solutions, De-escalation Techniques, and Complaint Management

Manager Training & Team Building Workshops

SKILLS

Leadership

Expert

Team Development

Expert

Customer Relationship Management

Expert

Process Improvement

Expert

Efficiency

Expert

Strategic Business Planning

Expert

Financial Analysis

Expert

Budgeting

Expert

Communication

Expert

Interpersonal Skills

Expert

Manager Training

Expert

Team Building

Expert

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