Customer Service Representative
Resume:
Kenya Buie
Tampa, FL *****
************@*****.***
Customer service is
Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. ... Empathy. ...
Adaptability. ...
Ability to Use Positive Language. ...
Clear Communication Skills. ...
Self-Control. ...
Taking Responsibility. ...
Patience.
Providing good customer service means being a reliable partner to your customers—it goes beyond helping them troubleshoot, use, and make informed decisions about your product. Work Experience
Paraprofessional
Maxim Healthcare Services - Tampa, FL
October 2023 to Present
Assist with ese students.
Provide support inside of the classroom.
Make copies when needed.
Work one on one with a student.
Make sure the students are safe.
Help with explaining with assignments.
Make sure the students are comfortable and calm.
Make new ways for the students to learn.
Participate in classroom activities to lead by example. Make sure the student follow and rules and directions and not to harm anyone. Substitute Teacher
Kelly Educational Services - Tampa, FL
May 2023 to Present
Fill in for teachers
Continue to provide education for students
Teach different subjects
Assist with any questions
Make sure students are well mannered
Remain forcus on classwork
Interact with all the students
Motivate students on a daily
Home Heath Aide
Etairos Health - Tampa, FL
June 2022 to August 2023
assist client with self hygiene such as bathing, dressing and toileting. fulfill quality of life needs such as activities of daily living (ADL) provide transportation to appointments and run errands such as grocery shopping. light house cleaning for safety and comfort. Meal prep Help move client
Light housekeeping
Accommodate the client needs( run errands)
Check virtual
Help with meds without giving it to them
(Remind client id they had their meds today)
Customer Service Representative
Kgi operations - Tampa, FL
August 2022 to April 2023
Answer all inbound calls
Complete application with consumers
Answer all questions that the consumer has
Edit applications,
Help agents/brokers
Report life changes
Assist with 1095 a forms
School Custodian
Hillsborough County Public Schools - Tampa, FL
March 2022 to November 2022
Responsible for maintaining, cleaning, and disinfecting all areas of a facility. Perform basic cleaning, sanitation, and minor maintenance of an assigned building and associated grounds including sweeping, mopping, vacuuming, dusting, polishing, trash removal, etc. Kitchen Supervisor Technician
Trinity Services Group, Inc. - Tampa, FL
February 2022 to October 2022
Supervise inmates
Provide materials to clean with
Make sure every person has a task to fulfill
See over the kitchen and keep it operating smoothly Prep meals for transport to pods
Pick up satellites and carts for washing
Guard inmates in the right direction
Customer Service Representative
Concentrix - Tampa, FL
November 2020 to December 2021
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Housekeeper
Clean care team - Tampa, FL
March 2020 to September 2020
• Disinfected (area or item rooms bathrooms counters equipment)
• Took out trash
• Cleaned windows
• Helped train new hires
• Washed dishes
• In charge of cleaning restrooms, offices, hallways, stairwells, bedrooms and kitchen EVS Supervisor
Management Solutions of tampa - Tampa, FL
August 2019 to February 2020
Strip Sheets off the bed and sanitize air Dry and put clean sheets on your bed for patients, sweep sanitize everything inside of the room with sanitation wipes and repeat throughout the whole day, empty trash bins, red waste bins, remove large landry bags
Housekeeper/Trainer
Homes 2 Suites - Tampa, FL
August 2016 to September 2019
Make beds
Take out trash
Dust the rooms
Mop the tile floors
Exchange clean laundry for dirty
Floor Attendant
HARD ROCK HOTEL AND CASINO TAMPA - Tampa, FL
September 2015 to July 2016
Walk the floor clean machines.
Collect all trash on the ground or between the machines. Maintain clean restrooms throughout the casino
Help guest when needed
Respect everyone
Clean ashtrays and dump cups, beer bottles.
Education
High school diploma in Medical
Wharton - Tampa, FL
August 2012 to May 2015
Skills
• Customer Care
• Customer Service
• CSR
• Customer Support
• Call Center
• Environmental Services
• Hospital Experience
• Custodial Experience
• Laundry
• Floor Care
• Cleaning Experience
• Commercial Cleaning
• Account Management
• Home Care
• Kitchen Management Experience
• Meal Preparation
• Technical Support
• Residential Cleaning
• Teaching
• Caregiving
• Document review (5 years)
• Troubleshooting
• Computer Networking
• Help Desk
• Cashiering
• Document management (4 years)
• Document management systems (2 years)
• Hotel experience
• Guest services
• Hospitality
• Supervising experience
• Microsoft Excel
• Microsoft Word
Certifications and Licenses
Food Handler Certification
CPR Certification
Driver's License
Class E
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