Client Service
Resume:
Matt Christie
*************@*****.*** 650-***-****
Customer Care Professional
Summary
Experienced Real Estate professional with over a decade of client service and satisfaction skills. Extensive experience working with buyers, sellers, and vendors in residential real estate transactions. Expert level experience building and maintaining CRM database systems on multiple platforms. Many years of refined, customer focused management roles in a Premier University and Luxury Resort Hotel environment.
Experience
Home Smart Tampa
Realtor & Independent Sales Agent:
(01/25/24-present)
Realtor & Independent Sales Agent: 05/2013-Present)
Home Smart Tampa (current)
EquityPro Tampa Bay (Detail Below)
Home Smart San Francisco Bay Area (Six years)
Keller Williams Cupertino (Three years)
Extensive open house hosting and property tour guiding experience
Networking and client acquisition
Client service and client relations management
Assisted buyers and sellers from listing through purchase
Experience remodeling, leasing and managing income producing property
Resource on contractors for remodeling/upgrading
Acquisitions Associate
EquityPro Tampa Bay LLC
(10/01/2022-01/07/2024)
Inspected properties for purchase
Determined age of building systems and condition of critical building components
Acquired investment properties from independent sellers via MLS/Zillow
Analyzed, negotiated, and closed high volume transactions
Facilities Manager Stanford University
November 10/2009-02/2013
Inspect and maintain buildings and grounds
Vendor management, contract management, ordering, receiving
Utilized maintenance and IT ticketing system to ensure the maintenance and upkeep of the facilities and vehicle fleet
Organized and complete large-scale office moves
Outlets Manager, Mohonk Mountain House Resort and Spa, New York
www.mohonk.com
November 2005 - September 2009
Assistant Outlets Manager, Mohonk Mountain House Resort and Spa, New York
www.mohonk.com
2000 - 2005
Directly responsible for all management and administrative functions for Room Service and Banquets.
Hired, trained and supervised staff, managed budget, client billing & payroll
Designed & implemented service for luxury suites catering to celebrity clientele, including former US Presidents
Managed multiple outlets Room Service, Spa Café, West Lounge, continental breakfast, Afternoon tea for 600+ guests daily
Participated in department planning and strategy
Acquired event management skills including project management for special events
Operations responsibilities: Utilized maintenance and IT ticketing system to ensure the maintenance and upkeep of the facilities and vehicle fleet
Coordinated with IT team as Project manager, Food and Beverage for organization-wide point of sale system installation and deployment
Education
Energy Management & Building Science Certificate, De Anza College, complete Dec 2020.
This certificate course is the facilities management professional (FMP) credential at De Anza College. Topics addressed include building HVAC systems and controls, energy management and renewable energy systems. Including, projects-based classes in technical writing for building professionals, project management for building HVAC systems and renewable energy projects.
State University of New York Empire State College
Bachelor's Degree of Science (BS), Information Systems, 2007
This was an overview of a broad range of software and hardware technologies and involved in-depth study of computer systems including security and cyber-forensics and database system building and implementation.
Hands on configuration of Cisco Systems local and wide area network labs
Energy Management & Building Science Certificate, De Anza College, complete Dec 2020. (As above)
Certifications & Awards
Florida Real Estate License October 2021
California Real Estate Sales License May 2013
California Department of Real Estate License CAL-BRE# 01928960
May 2013 - Present
Energy Management And Building Science Certificate De Anza College
12/2020
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