Liticia Avery
Lansing, MI 48911
************@*****.*** (preferred)
Objectives
● Secure a responsible, challenging yet fulfilling career opportunity to fully utilize the full extent of my skills in a position where I can contribute to the success of the company while gaining experience to further my career goals as I complete my studies towards a BA in Business Administration.
Education
Class of 2007 Dewitt High School
Honor Roll
PALS Member (4 years)
PALS President (2 years)
Lansing Community College
● Completed Associates Degree requirements
Experience
Work History
1st Choice Real Estate PLLC : Leasing Coordinator
06/29/2018 - 04/01/2024
● Appointment Scheduler duties include taking phone calls and communicating with tenants or potential tenants; overseeing and managing information regarding said tenants, updating their guest cards in our leasing system, scheduling tours of properties as needed and facilitating communication between our renters, owners and the leasing team.
● Researching tenant rental history, providing rental and lease specifications, emailing requested information or helping navigate the site.
● Use multiple databases, websites and resources to provide up to date information to current tenants, owners or future renters.
● Answer incoming calls, forward to various team members as needed.
● Back up Leasing Agent for sick agents or overflow. Jackson National : Client Services Advocate
09/09/2017 - 04/30/2018
● Client Service Advocate is responsible for answering incoming calls from clients, financial advisors, or any other callers.
● Researching client policies, providing product specifications, emailing requested information or helping navigate the jackson site.
● Providing call backs at the callers leisure with follow up information after further research.
● Use multiple databases and resources to provide current information. JA Quality Assurance : Lead Production Coordinator/Office Assistant 08/14/15- 09/06/17
● LPC
● Office Assistant to Facility Director
● Took Meeting minutes at team meetings
● Lead 1st Shift Data Entry
● Accumulated training and trained teams on implementation on quality control of products
● Facility Job Instructions
● Facility Work Instructions
● Live Production Board
Staples Copy and Print Associate : Certified Print Pro/Cashier Frandor Shopping Center 01/04/14-08/18/15
● Certified Print Pro
● Take customer orders according to their needs
● Cashier and Special Orders
Joann’s Contracted Instructor : Crochet Instructor/Cashier 10/13/12-12/16/14
● Teach students of all ages and skill levels how to read, understand, and implement crochet symbols charts and patterns .
Skills
● Proficient with Mac, Microsoft, or Linux based operating systems.
● Familiar with Oracle, MySQL, and Microsoft Access.
● Able to type at 83 wpm
● Efficient, prefer to multitask
● Great people person, happy to work in groups
● Great with Excel, Word, PowerPoint, Adobe Photoshop, and proficient with most other computer skills
● Multilingual. Fluent in both German, English
● Open-minded, flexible and able to adapt quickly