Customer Service Sales Associate

Anna Hanzl

Center Moriches, NY ************@*****.*** 631-***-**** https://www.linkedin.com/in/annahanzl EDUCATION

Stony Brook University Stony Brook, NY

Bachelor of Science in Mass Communication Expected July 2024 Honors/Awards: Dean's List (5 semesters) GPA: 3.6

Relevant Coursework: Principles of Marketing, Data Analysis and Storytelling, Communication Research Writing for Public Relations

Universidad de Granada Granada, Spain

Intensive Language Course August 2023

EXPERIENCE

Lucharitos Center Moriches, NY

Take-Out Operator August 2023 – Present

● Manage phone orders efficiently to ensure customer satisfaction through clear communication and attentive services

● Demonstrate skills in conflict resolution by defusing tensions and resolving issues to secure customer gratification and uphold the establishment’s reputation

● Leverage proficiency in Aloha Point-of-sale software to efficiently process numerous orders simultaneously to optimize customer service delivery Victoria’s Secret Riverhead, NY

Sales Associate December 2022 – May 2023

● Warmly greeted customers upon arrival, providing attentive assistance and guidance tailored to their needs, to enhance their overall experience and satisfaction

● Implemented daily visual merchandising strategies by restocking products, maintaining organization, and ensuring visual appeal to make it easier for customers to navigate the store and locate merchandise to enhance the overall customer experience

● Trained 5+ sales associates on how to effectively promote merchandise by strategic placement to attract customers, encouraged loyalty credit cards and limited-time sales items, helping them give great customer service and hit sales goals

Buoy One Riverhead, NY

Server May 2022 – September 2022

● Employed active listening skills to fulfill customer needs while serving and bartending, resulting in heightened customer contentment and retention

● Collaborated 10+ coworkers to handle various tasks such as taking orders, managing cash, and maintaining cleanliness in a fast-paced team environment

● Demonstrated sharp attention to detail and responded swiftly to unexpected challenges, ensuring tasks were completed smoothly through effective teamwork

LEADERSHIP EXPERIENCE

The National Society of Leadership and Success Miami, FL Award Nominee February 2024 - Present

● Completed leadership development workshops & seminars Dean’s Student Advisory Board Stony Brook, NY

Student Advocate January 2024 – Present

● Work closely with the School of Communication and Journalism dean and fellow students to support student rights and well-being, creating positive change and a supportive academic environment SKILLS

Computer: Google Workspace (Slides, Sheets, Docs), Microsoft Office (PowerPoint, Excel, Word), iMovie, DaVinci Resolve, Premiere Pro, Zoom, Canva, Square POS & Aloha POS Social: Instagram, TikTok, Facebook & X

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