Front Desk Customer Service
Resume:
Sachell Taylor
***********@*****.***
Lauderdale Lakes, FL 33319
************@*****.***
An experienced customer service professional looking to obtain a position that allows the use and expansion of my training and talents. Recognized for producing high quality work in a fast-paced environment.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Interventional Pain Management-Coconut Creek, FL
April 2024 to Present
As a front desk receptionist at interventional pain management, my duties are to
• Experience with carecloud
• Utilize computer skills to perform various tasks such as typing, proofreading, and cresting documents.
• Check patients in and out
• Copy/scan insurance cards
• Take patient photo
• Collect co-pays and deductibles
• Post payments to patient account
• Encourage portal utilization
• Ensure that all required consent forms are submitted.
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients.
• Enter patient demographics, insurance, and referral information.
• Assist with office management tasks, including filing, data entry, and maintaining records.
• Provide administrative support to the clinic office.
• Manage calendars and schedule appointments for patients checking in and out of the clinic.
• Provide exceptional customer support to patients 2nd Assistant Manager
Citi Trends-Hinesville, GA
September 2023 to Present
I am currently an assistant manager at citi trends clothing store . My duties as an assistant manager is to open the store, make sure all registers are counted and ready for the day. I am also responsible of leading or great associates in providing excellent customer service and helping each customer with their needs. I run the daily function of the store during my shift including being the cashier if it gets busy. Processing returns, merchandising,making sure our trucks are on time and store is kept neat and clean. Supervisor
Goodwill Industries-Lauderhill, FL
September 2022 to July 2023
I was a full time supervisor at Goodwill industries until recently relocating to Hinesville Georgia .my duties are to oversee the work of retail associates. check and monitor employee activity, coordinate the receiving of merchandise, and assist customers in their purchases, ensuring smooth day-to-day overall operation.. Also, my duties are to open and sometimes close the store so I am a key holder . Make sure that all registers are counted properly before opening and after closing. Making store orders, sending emails, and making the employee schedule.
• Opened and closed store
• Supervised operations
• Reported to general manager
• Coordinated schedules and assigned associates' and employees' shifts Receptionist
TB tax office-Lauderdale Lakes, FL
January 2022 to August 2022
Greeting Customers,Answering Phones setting, adjusting, or cancelling appointments when necessary . Printing, scanning, faxing and running errands. Excellent time management skills. Customer oriented with great people skills.
Warehouse Auditor
The Glove Store-Hollywood, FL
September 2021 to January 2022
My duties as a auditor for the glove store was counting items, entering information into computer databases, ensuring optimal conditions to maintain goods fresh and clean, identifying products damaged during transportation, and confirming the quality and quantity of goods. Also Building and wrapping shipping Pallets.
Photographer/lister
Goodwill Industries-Fort Lauderdale, FL
February 2020 to August 2021
My job description with this company is to take photos of items to be listed for their E-commerce website. I also processed incoming donated goods along with packing and shipping . FREIGHT AND MERCHANDISING
HOLLOWEEN CITY-Hollywood, FL
September 2019 to November 2019
09/23/2019-11/06/2019
• MY DUTIES AS A CASHIER WAS TO PREFORM SPEEDY CHECK OUTS, HELPING CUSTOMERS IN THE FITTING ROOM, FREIGHT AND MERCHANDISING. AND TO ENSURE ALL CUSTOMERS HAVE A PLEASURABLE EXPERIENCE.
Housekeeping
CLEVELAND CLINIC
June 2019 to September 2019
Cleans offices, patients'/residents' rooms, common areas, lavatories, halls, any other areas that may require attention that i am assigned to. Sweeps, mops, scrubs, polishes floors and vacuum visiting/waiting areas and office spaces. Cleans light fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings.
Also Empties trash and garbage container.
CASHIER/ SALES ASSOCIATE
PARTY CITY-Lauderhill, FL
September 2018 to June 2019
answering their questions, helping them locate items, and providing excellent customer service and a speedy check out
Warehouse Supervisor/and Product Inspector
Empire Apparel-Lauderdale Lakes, FL
May 2016 to February 2017
Supervising the group of for 3-6 employees on a daily basis in a warehouse setting.
• Maintaining a functional working environment for team members.
• Made sure product passed all quality control standard. Event Specialist
Advantage Sales and Marketing-Miami, FL
May 2014 to March 2016
Marketing goods to customers to make sure our customers get the best quality products.
• Providing outstanding customer care to each individual consumer entering store.
• Upheld all our clients and site policies and procedures policy.
• Provided premiere customer service by greeting guests with a smile and a helpful attitude. Fulfillment and Merchandising
Macy's-Coral Springs, FL
November 2012 to January 2014
• Responsible for displaying new garments and products on sales floor.
• Provide customer service to consumers on a daily basis.
• Assisted superiors for customer retention and relationship building.
• Pick, pack and shipped items ordered online by customers. Print shipping labels and schedule fed ex, usps pick up. Ensure all packages when your in a timely manner.
• Ensured quality control.
Sales Associate
Burlington Stores-Fort Lauderdale, FL
November 2010 to February 2011
Sales floor Merchandise
• Maintained a clean and tidy work environment
• Manages merchandise intake, sorting and displaying
• Ensured quality control
• Maintained dressing rooms
• Assisted customers with product availability
• Maintained registries
Education
Hillsborough Community College - Bay, FL, US
2011 to 2012
Diploma
South County High School - Bay, FL, US
June 2011
Skills
• SKILLS: Strong Communication, Customer Service & Retention, Multi- tasking, Ability to maintain deadlines, Well organized, Computer Literate, Working knowledge of Windows operating system
• Warehouse Supervisor Experience
• Photography
• E-Commerce
• Auditing
• Leadership
• Communication skills
• Computer skills
• Cleaning
• Hospitality
• Customer service
• Microsoft Office
• Typing
• Customer service
• Windows
• Operating systems
• Leadership
• Front desk
• Hospitality
• Heavy lifting
• Order fulfillment
• Merchandising
• E-commerce
• Photography
• Google Docs
• Cash register
• Microsoft Excel
• Cash handling
• Fashion retail
• Freight
• Quality control
• Supervising experience
• Retail sales
• Order picking
• Picking & packing
• Retail management
• Assistant manager experience
• Shipping & receiving
• Warehouse experience
• Cleaning
• Analysis skills
• Negotiation
• Documentation review
• Marketing
• Tax experience
• Customer support
• Filing
• QuickBooks
• Computer skills
• Microsoft Word
• Communication skills
• Microsoft Outlook
• Relationship management
• Recruiting
• Live chat
• Office experience
• Microsoft Office
• Organizational skills
• English
• Phone etiquette
• Data entry
• Administrative experience
• Social media management
• Clerical experience
• Conflict management
• Customer relationship management
• Restaurant experience
• Medical terminology
• Medical office experience
• English
• Phone etiquette
• Medical receptionist
• Office experience
Certifications and Licenses
driver's license
CPR Certification
Driver's License
Contact this candidate