Customer Service High School

Charlea McCullen

252-***-**** ***************@*****.*** Black Creek, NC 54106

SUMMARY

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. SKILLS

Payment Collection

Payment Processing

Customer Assistance

ID Verification

POS Systems

Returns Processing

Customer Service

Merchandise Restocking

Order Taking

Time Management Skills

Currency Counting

Money Handling

EXPERIENCE

Cashier, Bills Grill, August 2022-Current

Black Creek, NC

Ring up and check out customers in an orderly fashion. Ensure all coolers are stocked.

Bake desserts and set out to sell.

Count down register and add up the deposit.

Cashier, Lowes Home Improvment, April 2021-July 2022 Wilson, NC

Greeted customers and answered any questions they had about the store's products and services.

Verified customer ID to ensure who they are for charge accounts. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Team Leader, Panera Bread, November 2018-May 2021

Wilson, NC

Trained new employees.

Delegate tasks.

Ensured orders were made accurately and modifications were made and noted. Package order efficiently and accurately.

Take orders accurately.

Ring up and cash out customers in a timely manner. Ensured back of house was clean and organized at all times. Provided coaching and feedback on employee performance, encouraging professional development.

EDUCATION AND TRAINING

Associate of Applied Science

Business Administration, Wayne Community College, Goldsboro NC June 2023 Certificate in Marketing and accounting

High School Diploma

Southern Nash High School, Bailey NC June 2011

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