Administrative Assistant Customer Service
Resume:
Tiffany Ledesma
Sacramento, CA *****
*******.********@*****.***
Thrives in a performance-driven environment, demonstrate leadership and accountability for delivering results, strong interpersonal/communication skills, connect effectively with peers and deliver care with respect and dignity, proven ability to work in team environment with little supervision, fast learner, detail oriented with strong work ethic, problem solver, critical thinker Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Dispatcher
Emilio ledesma towing - Sacramento, CA
October 2019 to August 2023
• Answer phone calls from contracted insurance companys.
• Ensured extraordinary customer service by promptly and accurately responding to phone calls.
• Fielded phone calls from customers regarding parking enforcement and campus information.
• Answered all incoming emergency/non-emergency phone calls and entered all needed information into our dispatch database.
• Handled emergency/non-emergency phone calls, dispatched police and fire personnel, checked criminal records.
• Received and dispatched calls to Tow Truck Operators Invoicing and billing Worked closely with Police Department during monthly rotations
• Oil changes and fluids, tires mounting and balancing, Tow vehicles to shop for work to be done.
• Maintained open lines of communication with customers and tow truck drivers.
• Dispatch tow trucks to stranded members in a timely matter.
• Perform maintenance and repairs on tow trucks and service vehicles.
• Coordinated emergency services within the local agencies.
• Worked with customers in emergency situations to get help through towing services and etc.
• Coordinated dispatch operations for service and emergency requests, installation and routine maintenance on fleet and individual alarm systems. Administrative Assistant/Office Manager
G&C Services Unlimited - Wilton, CA
September 2019 to April 2020
• Microsoft Word, Excel, Outlook, Powerpoint, SharePoint
• Database management
• Calendar management
• Quickbooks and Xero
• Proficiency with photocopiers, scanners, and projectors
• Accurate data entry
• Inventory and supply management
• Editing and Proofreading
• Billing and record-keeping
• Business Knowledge
• Doing administrative and clerical tasks (such as scanning or printing)
• Preparing and editing letters, reports, memos, and emails
• Running errands to the post office or supply store
• Arranging meetings, appointments, and executive travel
• Answering phone calls and taking messages
• Maintaining folders on servers
Administrative Assistant
America Fidelity Assurance - Sacramento, CA
October 2017 to January 2019
• Providing administrative and clerical support (mailing, scanning, faxing, copying, filing).
• Maintaining electronic and/or hard copy filing system.
• Opening, sorting and distributing mail to various professionals in the office.
• Assisting in resolving problems.
• Running errands to post office, office supply store, etc.
• Answering phone calls and taking messages.
• Preparing and editing documents like letters, reports, memos, and emails.
• Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals.
• Taking dictation and maintaining store of office supplies.
• Recording minutes of meetings.
• Handling requests from other professionals.
• Strictly adhering to office policies and procedures, especially regarding confidentiality.
• Acting as a point of contact for clients.
• Tracking accounting information.
• Helming the reception desk when necessary.
• Coordinating between professionals and departments Account Manager
PK WILLIS - El Dorado Hills, CA
October 2016 to May 2018
•Be the primary point of contact and build long-term relationships with customers
•Help customers through email, phone, online presentations, screen-share and in person meetings
•Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
•Ensure the timely and successful delivery of our solutions according to customer needs
•Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
•Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to- day
•Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams
Customer Service Representative
Kelly Services (Healthnet) - Sacramento, CA
February 2015 to December 2016
•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Account Manager
Professional Bureau of Collections Of Maryland
January 2014 to February 2015
• Handled anywhere between 150 - 250 calls daily
• Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments
• Collected on charged off credit and debit cards for Bank of America, Dell Financial Services, Citibank, Capital One, Discover, and Chase Bank
• Utilized multi system switchboard tool Accurint to perform due diligences and skip tracing
• Followed State and FDCPA Guidelines to supervised and train staff
• Provided updated procedures and material such as Quality Assurance (QA) manuals for section trainers
• Gathered information and prepared statistical / narrative reports using Microsoft Excel and Access
• Helped customers reinstate their loan by giving them an estimated reinstatement figure
• Diagnosed customer's financial hardships and offered them help by sending hardship packages
• Collected on mortgages anywhere from 1 day passed due until charge off
• Met and exceeded monthly goal with the highest being over $55,000 collected in a month
• Managed consumer accounts and kept track of their payment arrangements
• Utilized strong negotiation and problem solving skills to assist consumer with paying the debt
• Provided customer service and maintained integrity with consumers in order to build rapport and trust Patient Care Assistant (PCA)
My Friends Specialized Day Care - Sacramento, CA
January 2012 to November 2014
•Takes vital signs and records this information on a medical chart
•Answering multi line phones, Filing, Faxing
•Assists patients who need help walking or standing
•Communicates a patient’s needs to RN and LVN as appropriate
•Feeds patients, ensuring that any special dietary needs are strictly adhered to
•Aids people in the use of any medical devices and equipment required for their specific condition
•Assists individuals with taking medication when needed
•Lifts patients in order to move them and prevent bedsores
•Updates relief workers on any unusual situations that may need to be addressed during their shift Education
Medical Assistant
Western Career College-Sacramento - Sacramento, CA September 2007 to July 2008
Skills
• Quickbooks
• Administrative Assistant
• Outlook
• Excel
• Filing
• Scheduling
• MS Office
• Word
• Receptionist
• Microsoft Office
• Billing
• Accounting
• Accounts Payable
• Data Entry
• Microsoft Excel
• Sales
• Account Management
• Calendar Management
• Financial Services
• Multi-line Phone Systems
• Proofreading
• Microsoft Access
• Customer service
• Microsoft Outlook
• Medical terminology
• Medical office experience
• Computer skills
• Utilization review
• Writing skills
• Medical collection
• Medical Billing
• Accounts Receivable
• Event Planning
• Medical Records
Certifications and Licenses
driver's license
CPR Certification
CNA
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