Customer Service Quality Assurance

Lusi Misa

435-***-**** ********@*****.***

Experienced in customer service, records management, and inventory control. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Successfully supported complex, deadline-driven operations and able to identify goals and priorities as well as resolve issues in initial stages.

SKILLS

Staff Management

Quality Assurance/ Control

Records Management

Training and Development

Legal Compliance

Account Resolution

Team Lead October 2019-August 2022

Purple Mattresses – Clearfield, UT

Support management in overall store leadership and supervision

Drive brand awareness and brand advocacy to exceed projected store goals to include teaming up with partners in the local market to raise awareness across the region

Aides recruiting, hiring, and monitors the development of the store associates

Serve as an example in providing premium customer experience and build relationships with our consumers.

Support management in maintaining high standards of visual merchandising and brand presentation

Ensure financial objectives and controls are consistently and correctly managed

Foster and support a collaborative and open environment across all areas of the company

Meat Handler July 2017- October 2019

Turkey Plant – Moroni, UT

Inspecting stock for bones, sinews, and fatty tissue.

Weighing and cutting meat to meet the client's specifications.

Wrapping and packing meat products according to company guidelines.

Loading and unloading distribution and/or delivery trucks.

Working with the storage management department to ensure that all products are stored properly.

Ensuring that all orders are complete and accurately documented.

Adhering to and implementing the company's health and safety guidelines.

Front Desk Reservations March 2016 - July 2017

Days Inn Hotel – Roy, UT

Manage online, phone and in-person room reservations

Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

Take payment from customers

Respond to guests’ issues and complaints in a friendly, timely manner

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Assist customers with the planning of special events such as weddings and business conferences

Arrange specialized services for VIP customers

Deck Hand January 2013 – March 2016

Unisea Inc.– Dutch Harbor, AK

Responsible for receiving and tallying all inbound products into the warehouse management system.

Collection and entry of all information pertaining to inbound shipments, including order creations.

Maintain accurate inventories of packaging, ingredients, and supplies.

Assignment of outbound orders for picking.

Schedule inbound and outbound trucks, check in drivers to shipping and receiving office.

Utilize computer equipment to accurately input all data. Print appropriate labels for finished pallets. Utilize inventory print outs to meet shipping and receiving needs.

Create labels as requested for outbound orders.

Work with Customer Service Team as needed.

Other duties as assigned.

Residential Specialist- San Gabriel crisis Center October 2023-April 2024

Georgetown TX

Assist With daily living activities, ensuring that individuals receive the necessary care and attention

Following proper protocols and guidelines

Helping residents with tasks such as cooking, cleaning, personal hygiene, and social interactions

Emergency situations, residential specialist implement emergency procedures to ensure the safety and well being of residents

Maintain accurate records, documenting residents progress behavior, and any incidents.

Effective communication with other caregivers is essential.

EDUCATION

Fagaitua High School, High School Diploma – American Samoa 2009

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