Customer Service Entry-Level
Resume:
H
Mayra
Herrera
***********@*****.**
m
Houston, TX 77034
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Diligent College Student focused on a profession and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level profession position to help launch career while achieving company goals.
Talented Interpreter with advanced conversational abilities in Spanish and English. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Newly certified Bilingual Phlebotomist with fluency in Spanish and English. Driven and energetic professional with retrieving patients blood. Talented at making patients feel relaxed and cared for through blood draws before and after. Dedicated phlebotomist with proven skills in monitoring individuals and emergency support. Physically fit and agile with good reflexes and strong observational skills. Certified in CPR and BLS.
SKILLS
Teamwork and Collaboration
Exceptional written and verbal
communication skills
Time management skills
Problem-Solving
Performance Management
Staff Development
Budget Control
Complaint resolution
Mentoring
Shift Scheduling
Team Supervision
Cash Handling
Conflict Resolution
Staff Training
Team motivation
Customer Service
Safe Food Handling
Restaurant Operations
Reliable and punctual
Excellent multi-tasker
Fluent in English, and Spanish
Friendly, Positive Attitude
Phlebotomy blood draws
CPR training
EXPERIENCE
Walmart Pickup, Online, and Delivery
TX
Walmart/ Oct 2023 to Current
Loaded and unloaded packages into delivery vehicle, ensuring that all items were secure prior to departure.
Provided excellent customer service by promptly responding to inquiries about services offered or changes in schedule of pick up and delivery times. Communicated with customers regarding their orders, including estimated arrival times and potential delays due to traffic or weather conditions. Managed time effectively to ensure timely completion of daily routes within specified deadline.
Addressed customer complaints in a professional manner while resolving issues quickly.
Kept interior cab area clean at all times by removing debris after each shift. Reported any incidents involving damaged goods or hazardous materials immediately to supervisor.
Demonstrated excellent customer service skills when interacting with clients. Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Provided excellent customer service by answering inquiries about products or services being delivered.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed positive relationships with customers through friendly interactions. Provided excellent customer service to resolve customer complaints in a timely manner.
Demonstrated effective time management skills while managing multiple assignments.
Assisted customers with bilingual translation when needed. Assisted non-bilingual colleagues when needed with translating conversations into Spanish.
Mcdonald's Manager
Houston, TX
McDonald's Restaurant/ Jun 2019 to Oct 2023
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Provided leadership during times of organizational change or crisis situations. Resolved conflicts between employees by providing guidance on company policies and procedures.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored staff performance and addressed issues.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed time effectively while multitasking multiple tasks simultaneously. Managed time effectively while multitasking in high-pressure situations. Resolved conflicts between team members in a timely manner. Created and maintained a positive work environment for employees. EDUCATION AND TRAINING
High School Diploma
Pasadena Memorial High School May 2022
Pasadena, TX
Associate of Applied Science: General Studies
San Jacinto College District May 2022
Pasadena, TX
CERTIFICATES
Phlebotomy training certificate
BLS Certificate
Contact this candidate