Customer Service Administrative Assistant

JILLIAN JORGENSEN

773-***-**** • **********@*****.*** • 3021 S Farrell St, Chicago Illinois 60608

SUMMARY

Banking professional with production knowledge, who performs well in a team setting or independently. Experienced in working in a time sensitive environment with stringent deadlines. Recognized for a strong level of customer service, punctuality and ability to multi-task in a fast-paced environment, excellent written and verbal communication and problem solving.

SKILLS

Organization/strong attention to detail, Operating Imaging/Extraction Equipment (opex 7200, opex, felcon, ibml)

EDUCATION AND TRAINING

Currently attending Chamberlain University, expected graduation May 2024

CNA Certificate: Certified Nurse Assistant ICI Chicago, IL 2019

EXPERIENCE

Administrative Assistant March 2022-present

Ann and Robert H. Lurie Children's Hospital of Chicago

• Manage Outlook calendars for multiple doctors

Manage MyChart Messages

Make, cancel, and reschedule appointments

• Contact pharmacies with any issues or concerns with medications

• Communicate between doctors/ patient

• Answer phones, assist callers and route to appropriate personnel

• Schedule and confirm follow-up appointments

• Arrange for interpretation services

• Scan paperwork

• Check in and check out patients, perform insurance verification

• Ensure Covid infection control and compliance

• Order supplies

• Fax

Patient Services Representative March 2021-March 2022

Ann and Robert H. Lurie Children's Hospital of Chicago

• Answer phones, assist callers and route to appropriate personnel

• Schedule and confirm follow-up appointments

• Arrange for interpretation services

• Scan paperwork

• Check in and check out patients, perform insurance verification

• Ensure Covid infection control and compliance

Order supplies

• Fax

Senior Specialist

53 Bank Sept 2020-March 2021

Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing.

• Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of accounts

• Re-associated check images to corresponding material while validating quality of images, stapled images to back up materials

• Inputting data into the system while following standard operating procedures and customer specific instructions for processing

• Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

Delivery Driver/Amazon

DSTM Chicago, IL Apr 2019-Sept 2020

Analytical/Leadership Data Entry

• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty

• Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control

• Notified branch management of any vehicle safety concerns and issues

••

Directed efficient product loading and checked load balance to prevent on-the-road incidents

Exceeded productivity goals by 95% through effective routing and planning

• Unloaded packages from work trucks for delivery to customers, taking care to prevent damage to merchandise and goods

• Handled merchandise in accordance with product handling standards

• Obtained signatures on all invoices and credits to stay on top of paperwork requirements

Senior Specialist

First Data/Deluxe Chicago, IL Nov 2017-Apr 2019

• Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing

• Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of the accounts

• Re-associated check images to corresponding material while validating quality of images, stapled images to back up materials

• Inputting data into the system while following standard operating procedures and customer specific instructions for processing

• Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

Senior Specialist

BNY MELLON Chicago, IL Nov 2016-May 2017

• Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing

• Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of the

accounts

• Re-associated check images to corresponding material while validating quality of images, stapled images to back up materials

• Inputting data into the system while following standard operating procedures and customer specific instructions for processing

• Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

Senior Specialist

JP MORGAN CHASE Chicago, IL May 1999-Mar 2016

• Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing

• Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of the accounts

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