General Manager Customer Service

Team Player

Effective Manager

Dependable/Accurate

Multi-Task

Detail-Oriented

Organized

OBJECTIVE

To obtain a management position with a company that will benefit from my initiative, capabilities, and desire with a chance of advancement.

SUMMARY OF QUALIFICATIONS

A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.

Outstanding analytical, problem-solving, and troubleshooting skills; often resolving issues before they become problematic.

Excellent communication skills, both verbal and written.

PROFESSIONAL EXPERIENCE

Ishmael Precision

Factory Worker

2021-Present

Fazolis Troy, OH

2019 – 2021

General Manager

Oversee AWV of $50,000. Review daily, weekly/monthly inventory counting as a means to control food costs, payroll and loss prevention

Train Managers and staff on company policies and procedures on product and restaurant standards.

Organize and direct worker training programs, resolve personnel problems, hire new staff and evaluate employee performance in dining facilities.

Control costs by reviewing company policies and standards and quantities of preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quantity and quality.

Investigate and resolve complaints regarding food quality and service.

Created and implemented training programs and job aids including team member training program, labor matrix, work station charts and daily operations checklists.

Cassanos Troy OH

2010 – 2019

General Manager

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possessed effective communication skills.

Oversee training, staffing and succession planning for restaurant GM’s, AGM’s and SM’s.

Coach, recognize and hold team accountable around core operational procedures through the use of policy manual and company standards.

Responsible for achieving budgets through use of P&L.

Drive a customer focused culture by serving as a role model in resolving customer complaints.

Developed local marketing strategy, implemented monthly marketing plan.

References available upon Request

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