Customer Service Representative

Arianne N. Gonzalez Rivera

Augusta, Georgia

Cel. 939-***-**** / Email: *********************@*****.***

PROFESSIONAL SUMMARY

Successful customer service-oriented professional with 4 years + strong interpersonal and problem-solving skills, looking to leverage experience in managing high-volume customer interactions and developing processes to increase customer satisfaction at an organization. An achievement-oriented team player, seeking to contribute to a customer service excellence and drive performance.

OBJECTIVE

Achieve a better position where I can professionally develop myself, broaden my mind with knowledge and to be of great use to the company.

EXPERIENCES

May 30, 2023- January 6, 2024 Conduent (Direct Express Project) Guaynabo

Benefits Customer Service Representative

Achieved significant increase in customer satisfaction through proactive customer service methods.

Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.

Quickly addressed and solved customer inquiries, reducing response time by 45%.

September 24, 2021- April 21, 2023 Ikon Group (NFP) San Juan, PR

Benefits Customer Service

Updated and maintained customer records to ensure accuracy, customer trust and improved customer loyalty.

Achieved customer satisfaction goals by responding to customer inquiries in a professional and timely manner.

Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience

April 30, 2021 – December 25, 2021 Laboratorio Clínico Bahía

Secretary/ Customer Service

Gave continuous orientation on multiple services given at the clinic

Ability to use problem-solving and troubleshooting techniques

In-depth knowledge of customer service policies and best practices

2019-2021 Sunny Planet-Bayamón, PR

Assistant Manager

Highly skilled in tracking customer inquiries, trends and feedback

Demonstrated success in implementing customer service strategies

Excellent skills to sell any product with high efficiency

Kept track of latest trends in order to be able to make exceptional numbers in sales

January 2, 2019 to December 30, 2019 Colegio Academia Santa Teresita

English teacher from 5th to 8th grade

Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.

Taught many students who had very basic understanding of English to make an amazing achievement in understanding English, being able to write it and read it.

Maximized receptive learning and retained student interest through games, songs and activities.

EDUCATION

2011- 2014 Papa Juan XXIII High School Bayamón, PR

SKILLS

Efficient at being a team player and doing multiple tasks at once.

Bilingual; excellent communication written and verbally in both languages.

Knowledge of managing office equipment, i.e.: fax, printer, scanner, cash register, among others.

Domination of the basic use of the PC and the productivity software such as Word, Power Point, among others.

I learn and adapt rapidly.

Able to work great under pressure.

REFERENCES

Available at the moment they are solicited.

Contact this candidate