Service Advocate II
Resume:
Samantha Brecher
Spring, TX *****
**********@*****.***
I am a hard worker, with attention to detail who wants to work for an employer that will use my strengths and abilities in an environment most effectively. I want to be able to make my employer proud and give my best effort to a company so they can use my talents to making them a better company. I want to be able to provide for my family while also making a career for myself as a business and professional woman. I have acquired many skills over the years and am a fast learner and will be a great value and asset to the company that hires me. Authorized to work in the US for any employer
Work Experience
Service Advocate II
Farmers Insurance Group-Remote
March 2022 to Present
• Answer Inbound calls from Exclusive/Independent Agents and Customer’s, working together to resolve issues pertaining to Customer Policies
• Knowledgeable with Home, Auto, and Umbrella coverages and how they work with each other and independently.
• Working understanding of Product line for company and able to resolve any issues that may arise pertaining to issues with the system or problems that may occur.
• Work with Agents to make sure coverages are available on policies in relation to the customer policies and that each policy qualifies for coverages selected, while working with Agents to keep the rates at a reasonable cost for customers.
• Break down billing for Agents and Customer's, send Billing Request and Billing Inquiries when necessary for Agent's and Customer's to get any Billing Issues resolved.
• Take Payments from Agents and Customer's when needed and set up Payment Arrangements as necessary for Policies.
• Submit Research Request to IT and Resource Team when problems appear that may not be resolved over the phone.
• Follow up with Agents via email or phone when working on problems or billing request that require additional time to work on for Agent.
• Ensures that proper documentation is done in notes for each policy accessed. Complies with company standards to keep record of conversation and changes that were done to policies, or potential changes that were quoted on the policy.
• Work with our iThink Smart Council Team to work on issues or new ideas presented on Workplace by other employees within our Farmer’s Workplace Solutions Group. Business & Cancellation Processor
American Financial and Automotive Services-The Woodlands, TX October 2016 to February 2021
• Input Vehicle Service Contracts and GAP Contracts from various Auto, Powersports, RV/Motorhome dealership around the country.
• Verify that Contracts rate correctly while inputting data, making sure vehicles qualify for plans selected on Service contracts and rates are correct.
• On GAP contracts, determine if contracts and vehicles qualify for coverage based on state laws and regular.
• Cancellations on contracts due to customer request, total loss of vehicle, repossession by Leinholder, or charge off as determined by Leinholder/ Dealerships
• Verify that documents sent to process cancellation are sufficient for cancellations.
• Communicate with dealers and ask for assistance when needing additional documents for cancellations and denied contracts.
• Understand how warranties from car manufacturers work with the service contracts customers are sold during financing.
• Answer phone calls from dealers, customers and Leinholder’s and provide cancellation quotes when requested.
• Gained an understanding of Administrative & Business Operations. Inventory Clerk/Shipping & Receiving Assistant
Rigaku America Corp
June 2013 to April 2016
• Performed clerical and administrative duties as needed to include scanning documents to “cloud” storage, used a wide variety of office equipment and proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, Google Applications, Skype, Multi-line phone, ordered supplies needed for the warehouse on a weekly or bi-weekly basis.
● Daily check customer orders shipped the previous day and week, obtaining proof of delivery for customer orders shipped
● Send proof of delivery to accounting for recognition to sale.
● Scan and save shipping documents to specific location on company servers.
● Receive daily shipments from UPS, FedEx, DHL, etc.
● Pull parts for customer orders and stage so that the items are ready to be cataloged for shipping out and pictures taken.
● Check packing list against packages received and contents to ensure proper item was received.
● Crate items for system shipments, weigh, and schedule for pick-up via freight forwarder or UPS Freight.
● Ship out small packages via UPS or FedEx on daily basis and pull end of day to upload to Service Technicians out in the field for company and internal service department.
● Check inventory on daily basis by performing location checks.
● Work with Syteline version 8 to perform daily task.
● Operate a forklift to load and unload freight trucks of freight/crates as well as shipping supplies.
● Order UPS supplies and shipping supplies as needed from Uline and other appropriate vendors.
● Contact vendors if necessary for packing list and to alert of any discrepancies.
● Work with LTL and Air Freight Forwarders to move cargo to customer sites domestically and internationally.
● File paperwork for legal purpose in event of audit. Keep hard copies of international paperwork as dictated by international shipping procedures and standards. Customer Service Associate
Academy Sports and Outdoors-Spring, TX
June 2009 to June 2013
● Perform weekly safety walk, keeping store in compliance with company and OSHA standards. Maintain vigilance of store assets.
● Responsible for weekly price changes for departments.
● Help customers when needed, greet customers upon entering the store.
● Back-up cashier when needed and occasionally assist with Customer Service handling returns, exchanges and customer issues.
● Assist managers with armored pick-up of money from drop safe when needed.
● Assist with weekly inventory counts throughout store to insure inventory integrity.
● Responsible for keeping Federal Firearm Paperwork in compliance with Federal Regulations.
● Help out company auditors in looking through paperwork on a 6 month basis as well as Yearly ATF audit.
● Audit Federal Firearm Audit for customer and employee errors. Contact customers to return to store for correction of errors on paperwork.
● Give support to Store Director if needed on special assignments and task. Trade Show Assistant (Temp)
Susser Petroleum-Houston, TX
January 2009 to February 2009
Responsibilities
● Assisted with yearly convenience and food trade show and filing of legal documents.
● Maintained tradeshow database, printed labels and name pages, answered phones
● Prepared folders and binders for tradeshow exhibitors
● Greeted attendees and registered guests
Gun Room Specialists/Apparel Associate
Bass Pro Shops-Pearland, TX
May 2007 to February 2008
Responsibilities
● Responsible for inventory control of all guns Maintain documentation in accordance with ATF guidelines.
● Verify all procedures comply with ATF guidelines Entry of sensitive information into database.
● Introduce and promote new products.
Customer Service Representative
NCO Corporation-Humble, TX
November 2006 to April 2007
Responsibilities
● Provide technical support to T-Mobile customers.
● Assisted with billing inquires and adjusted billing accordingly.
● Prepared daily statistical reports.
● Assisted supervisor in organizing group analysis reports Education
Bachelor of Arts in Operations Management and Analysis University of Arizona - Remote
March 2024 to Present
Certification in Medical Billing & Coding
DeVry University-Chicago - Remote
August 2023 to January 2024
High school diploma
Spring High School - Spring, TX
August 2000 to May 2004
Skills
• Microsoft Office (9 years)
• Shipping & Receiving
• Freight Experience
• SyteLine
• Typing
• Google Docs
• Google Suite
• Logistics
• Windows
• Customer support
• Contracts
• CRM software
• Adobe Acrobat
• Microsoft Outlook
• Administrative experience (3 years)
• 10 key calculator (10+ years)
• Administrative experience (3 years)
• Administrative experience (3 years)
• Typing (10+ years)
• Business Administration (6 years)
• Documentation review
• Quality control
• Leadership
• Administrative & Business Operations (3 years)
• Technical Support
• Quality Assurance
• Remote Work From Home (Less than 1 year)
• Multi-line phone systems
• Contracts
• Automotive diagnostics
• Automotive service (1 year)
• E-commerce
• Search engines
• Order entry
• B2B
• VoIP
• Databases
• Computer hardware
• ERP Systems
• User Interface (UI)
• Operating Systems
• SFTP
• FTP
Languages
• English - Fluent
Links
http://www.linkedin.com/in/samanthabrecher86
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
December 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate