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Customer Service Representative

Location:
Knoxville, TN
Posted:
June 23, 2024

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Resume:

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and

written communication, active listening and analytical problem-solving

skills. Enhances customer experiences by employing service-oriented

behaviors, understanding customer desires, ad providing customized

solutions to build loyalty. To seek and maintain full-time position that

offers professional challenges utilizing interpersonal skills, excellent

time management and problem-solving skills. Passionate about

promoting lasting customer satisfaction by delivering quality service

and unparalleled support. Proficient in customer service best practices

and related options. Organized and dependable candidate successful at

managing multiple priorities with a positive attitude. Willingness to

take on added responsibilities to meet team goals. Detail-oriented team

player with strong organizational skills. Ability to handle multiple

projects simultaneously with a high degree of accuracy.

SKILLS WORK HISTORY

+ Customer Service CVS Caremark - Customer Service Representative

+ Problem-solving abilities Knoxville + 11/2023 - Current

+ Active Listening

+ Critical Thinking

+ Call center experience

+ Client Relations

+ Customer satisfaction

measurement

+ Team Development

+ Managed high-stress situations effectively, maintaining

professionalism under pressure while resolving disputes or conflicts.

+ Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

+ Resolved customer complaints with empathy, resulting in increased

loyalty and repeat business.

+ Answered constant flow of customer calls with minimal wait times.

+ Answered customer telephone calls promptly to avoid on-hold wait

times.

+ Maintained customer satisfaction with forward-thinking strategies

pennikesten focused on addressing customer needs and resolving concerns.

Knoxville » 09/2022 + Handled escalated calls efficiently, finding satisfactory resolutions

for both customers and the company alike.

+ Responded to customer requests for products, services, and

company information.

+ Developed strong product knowledge to provide informed

recommendations based on individual customer needs.

+ Maintained detailed records of customer interactions, ensuring

proper follow-up and resolution of issues.

+ Tracked customer service cases and updated service software with

customer information.

+ Developed customer service policies and procedures to meet and

exceed industry service standards.

EDUCATION



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