PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and
written communication, active listening and analytical problem-solving
skills. Enhances customer experiences by employing service-oriented
behaviors, understanding customer desires, ad providing customized
solutions to build loyalty. To seek and maintain full-time position that
offers professional challenges utilizing interpersonal skills, excellent
time management and problem-solving skills. Passionate about
promoting lasting customer satisfaction by delivering quality service
and unparalleled support. Proficient in customer service best practices
and related options. Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to
take on added responsibilities to meet team goals. Detail-oriented team
player with strong organizational skills. Ability to handle multiple
projects simultaneously with a high degree of accuracy.
SKILLS WORK HISTORY
+ Customer Service CVS Caremark - Customer Service Representative
+ Problem-solving abilities Knoxville + 11/2023 - Current
+ Active Listening
+ Critical Thinking
+ Call center experience
+ Client Relations
+ Customer satisfaction
measurement
+ Team Development
+ Managed high-stress situations effectively, maintaining
professionalism under pressure while resolving disputes or conflicts.
+ Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
+ Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
+ Answered constant flow of customer calls with minimal wait times.
+ Answered customer telephone calls promptly to avoid on-hold wait
times.
+ Maintained customer satisfaction with forward-thinking strategies
pennikesten focused on addressing customer needs and resolving concerns.
Knoxville » 09/2022 + Handled escalated calls efficiently, finding satisfactory resolutions
for both customers and the company alike.
+ Responded to customer requests for products, services, and
company information.
+ Developed strong product knowledge to provide informed
recommendations based on individual customer needs.
+ Maintained detailed records of customer interactions, ensuring
proper follow-up and resolution of issues.
+ Tracked customer service cases and updated service software with
customer information.
+ Developed customer service policies and procedures to meet and
exceed industry service standards.
EDUCATION