Customer Sales Service

MICHAEL WRIGHT

***** ******* ***, ***********, ** 32312 850-***-****

******.***********@*****.***

OBJECTIVE

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

Tallahassee Gutters – Tallahassee, FL June 23 – Present

Prepare time and cost estimates, inspect site and remove hazardous material, use a spirit level to ensure accuracy, drilling holes to fit screws and mounting brackets, caulking gaps and joints, sourcing appropriate replacement gutter when required, fabricating all parts required for the job, reading plans and blueprints.

The Edison Restaurant – Tallahassee, FL July 23 – January 24

Assist in recruiting, training, and supervising staff members, assist in monitoring and managing inventory levels of food, beverages, and supplies. Conduct regular inventory counts, place orders with suppliers, and ensure proper storage and rotation of stock., create seasonal drinks, update drink menus and specials, track customer sales and behavior, initiate and maintain vendor relationships, create management reports.

Andrews Downtown, Rootstok Pours & Plates – Tallahassee, FL January 23 – May 24

Assist in recruiting, training, and supervising staff members, ensure that all employees adhere to company policies and provide excellent customer service, Interact with customers to ensure their satisfaction, and handle any complaints or issues that may arise. Lead by example in providing exceptional service and resolving customer concerns in a professional manner, help maintain high standards of cleanliness, and food safety throughout the restaurant, track customer sales and behavior, initiate and maintain vendor relationships, create management reports.

Walk-Ons – Tallahassee, FL June 2020 – January 2023

Prepare and serve alcoholic and non-alcoholic beverages according to recipes or customer preferences, greet customers, take drink orders, and engage in friendly conversation. Provide recommendations on drinks and offer suggestions based on customers' tastes and preferences, Handle cash and process payments accurately using cash registers or point-of-sale (POS) systems. Calculate and return change to customers as needed, Keep the bar area clean, organized, and well-stocked throughout the shift, prepare garnishes, fruit slices, and other ingredients needed for cocktails and drinks, follow health and safety guidelines and regulations, including proper food handling and sanitation practices. Maintain a clean and hygienic work environment to prevent contamination and ensure customer safety.

CERTIFICATIONS/EDUCATION

Serve Safe Management Certificated 2023- 2028

National; Restaurant Assoc. / ANSI Management Course

General Education Development Diploma 1996

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