Customer Service High School
Resume:
Jasmine Alexander
Hammond, LA *****
**************@*******.***
• Hello! My name is Jasmine Alexander I hope this message finds you well a little about myself, I've been active within the customer service industry for the better part of 9+years I am both personable, professional, have a strong desire to work with others, and thrive in a diverse environment with good judgment and strong sense of integrity in everything I do. Starting out as a host soon after becoming server, sales reversative, and bartender diligently improving my customer service ensuring every need was meet in an orderly fashion example calling or receiving reservations over via phone or online that were met within the standers of each specific guest/banquet ascertaining time quotas that best aligned with our companies schedules assuring the overall satisfaction of both the customer as well as implementing our core values. Highlighting my organizational skills, I implemented a new system that improved productivity 20% thanking the support and approval of my management who saw my vision and were willing to aid me in execution that led to being able to meet deadlines ahead of schedule! Ever since high school debate class my gift of communication always led me in leadership roles amongst my peers actively listening to the differences of options from others was and still is an effective tool, I now implement within my duties working in customer service understanding strong writing, public speaking, successful presentations, negotiation outcome, or positive feedback from clients or colleagues and most importantly conflict resolution skills. Implementing and sharping these key skill sets throughout my years actively working alongside customer service my managing team granted me the role of assistant manager duties listed, leading weekly team meetings to discuss project progress and ensure alignment on goals, communicating complex technical information stakeholders in a clear and understandable manner, also collaborating with cross functional teams to streamline processes and improve project efficiency showcasing proficiency in information management skills. Under the management of these companies such Taste Buds Managment, Dickie Brenna's, and Creole cuisine to name a few working in different areas throughout each establishment (FOH)&(BOH) to become the role of key holder for Taste Buds Managment at their now closed sister restaurant" Semolina", tragically short lived by the Covid-9 epidemic forcing us to close our doors. Soon after branching out to "Palace Cafe" a three- story restaurant dealing in fine dining my customer service knowledge/abilities were sharpened and perfected over the cores of my stay with them. While under the leadership of this company I was able to acquire a brooder knowledge of true interpersonal aspects within the ins and outs of customer service and management as a whole I have since recently re-located from the fast pace city of New Orleans to Hammond after working so many years in the roll of server, host bartender, sales restitutive and keyholder I would like to expand my strong customer communication, attention to detail,organizational, hospitality leadership roles in a new and exciting industry that fulfills my professionalism and abilities that I've gained while working in this industry to a different field that will highlight what I not only enjoy but have made a career out of doing. My contact number is
985-***-****) please don't heist to contact me Iam Sincerely looking forward to being a vital part of your family and team!
Work Experience
Bartender/Server/Customer Service
Hammond, LA
Present
Education
High school diploma
Grace King High School - Metairie, LA
August 2013 to March 2016
Skills
• Bartending
• Food Service
• Serving Experience
• Kitchen Experience
• Restaurant Experience
• Event Planning
• Upselling
• POS
• Retail Sales
• Assistant Manager Experience
• Banquet Experience
• Cashiering
• Catering
• Shift Management
• Cash Handling
• Hospitality
• Phone etiquette
• Organizational skills
• Customer service
• Cash register
• Sales
• Guest services
• Night audit
• Supervising experience
• Food service management
• Management
• Computer skills
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Leadership
• Dispatching
• Front desk
• Management
• Computer skills
• Microsoft Word
• Proofreading
• Typing
• Transcription
• Writing skills
• Writing skills
• Editing
• Organizational skills
• Administrative experience
• Time management
Certifications and Licenses
Bartender License
ServSafe
Food Handler Certification
CPR Certification
First Aid Certification
RN License
Certified Bookkeeper
CPA
Certified Dental Assistant
Registered Dental Assistant
Radiology Certification
EFDA Certification
CNA
CMCA
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