Customer Service Accounts Payable

Linda M. Shepard

** ******** **** ● Lancaster, New York 14086 ● 716-***-**** ● ****************@*****.***

SUMMARY OF QUALIFICATIONS

Offering extensive, diverse experience in various fields of employment

Dedicated to providing quality customer service

Ability to listen, communicate effectively and quickly establish rapport

Able to maintain confidentiality

Enjoys contributing to a team effort and creating a positive work environment

Able to work with diverse populations

Computer skills: Microsoft Office, QuickBooks, In-House Software, Internet, E-Mail

Notary Public

SUMMARY OF KEY PROFESSIONAL SKILLS

Provided exceptional administrative support, efficiently managed correspondence, document management and coordination, and customer service/relations

Expertly handled accounts, payments and refunds

Assisted with quarterly and year end closings

Strong math skill with ability to manage complex systems and large amounts of data

Audited Accounts Payable invoices before processing for payment

Authorized and bonded to process banking transactions

Processed payroll for over 60 employees from timecards to printing checks and reporting

Federal and State taxes, NYS Retirement, generated W-2 and 1099 forms and reports

Drafted invoices, reports and vendor payments

Managed financial statements and organized data

Maintained all personnel records and efficiently responded to human resource inquiries

Analyzed current process issues and developed solutions to improve workflow

Created Procedure Manuals for Accounts Payable Specialist, Senior Account Clerk, Deputy Clerk Treasurer and Secretary to Supervisor positions

PROFESSIONAL EXPERIENCE

Town of Lancaster, Lancaster, New York

(4/2020-8/2024)

Clerk in Town Clerk's Office

Town of Lancaster, Lancaster, New York

(7/2019-12/2019)

Secretary to the Supervisor

Orchard Park Central School, Orchard Park, New York (5/2018-7/2019)

Special Education Medicaid Clerk

Village of East Aurora, East Aurora, New York (9/2016-5/2018)

Deputy Clerk Treasurer

The Hamister Group, Buffalo, New York (3/2013-9/2016)

Accounts Payable Specialist

OTHER RELEVANT EXPERIENCE

Randy Shepard & Associates, Co-Owner/Office Manager

Edward Jones, Branch Office Administrator

Pace Membership Warehouse, Payroll Clerk/Accounting Clerk/HR Assistant

EDUCATION

Erie Community College, Associates Degree in Business Administration

Villa Maria College, Sales and Marketing

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