Home Health Aide

Spring, TX ***** 832-***-**** ************@*****.***

DANITA MCKENZIE

Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.

PROFESSIONAL

SUMMARY

SKILLS ● Behavior Redirection

Clinical Quality Program

Standards

●

● Quality Program Protocols

● Household Support

● First Aid and Safety

● Garbage Disposal

● Care Plan Assessment

Knowledge of State

Regulations

●

● Household Chores

● Mobility Support

● Personal Grooming Care

● Patient Care

Compassionate Client

Care

●

● Personal Care Assistance

Activities of Daily Living

(ADLs)

●

● Patient Transport

● Dietary Needs

● Bathing and Dressing

● Light Housekeeping

● Administering Medicines

● Mental Health Support

● Sanitizing Surfaces

● Oral Hygiene

● Housekeeping

HOME HEALTH AIDE 01/2019 to Current

Mzee, Houston, TX

WORK HISTORY

● Provided mobility assistance such as walking and regular exercising.

● Followed nutritional plans to prepare optimal meals. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

●

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

●

● Traveled to clients' homes to complete healthcare services and promote continuity of care.

● Provided transportation and appointments management.

● Assisted disabled clients to support independence and well-being.

● Administered medication as directed by physician. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

●

Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

●

● Transported clients for medical and personal outings.

● Administered medications in accordance with doctor's instructions.

● Delivered top-notch care for children with developmental disabilities, acquired illnesses or WAREHOUSE ASSOCIATE 08/2018 to 12/2019

FedEx, Spring, TX

WAREHOUSE ASSOCIATE 07/2016 to 06/2018

Amazon, Houston, TX

SALES ASSOCIATE 08/2013 to 08/2017

Forever 21, Humble, TX

CALL CENTER REPRESENTATIVE 08/2010 to 03/2012

Liquidation Channel, Austin, TX

CASHIER 07/2008 to 01/2009

Home Depot, Austin, TX

injuries.

● Scheduled and coordinated medical appointments.

Directed patients in simple prescribed exercises to assist with daily physical therapy routines.

●

● Utilized universal precautions and infection control principles in all aspects of care.

● Checked packages and merchandise for damage and notified vendors.

● Consistently lifted materials weighing as much as Number pounds.

● Assembled orders and packed items for shipment, conveying orders to shipping personnel

● Performed inventory control, such as counting, and stocking merchandise. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

●

● Worked safely around moving machinery.

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

●

● Checked packages and merchandise for damage and notified vendors.

● Consistently lifted materials weighing as much as Number pounds.

● Assembled orders and packed items for shipment, conveying orders to shipping personnel

● Performed inventory control, such as counting, and stocking merchandise. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

●

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

●

● Solved customer challenges by offering relevant products and services.

● Provided positive first impressions to welcome existing, new, and potential customers.

● Educated customers on company systems, form completion, and access to services. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

●

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

●

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

●

● Processed debit and credit card and electronic check payments.

● Welcomed customers and helped determine their needs.

● Addressed customer needs and made product recommendations to increase sales.

● Worked closely with shift manager to solve problems and handle customer concerns. CNA 03/2007 to 02/2008

Walnut Hills Nursing Home, Austin, TX

SALES ASSOCIATE 07/2005 to 05/2006

Target, Austin, TX

TELLER 05/2002 to 01/2005

UFCU, Austin, TX

● Worked flexible schedule and extra shifts to meet business needs.

● Helped customers complete purchases, locate items, and join reward programs.

● Restocked and organized merchandise in front lanes.

● Answered questions about store policies and addressed customer concerns.

● Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

●

● Built relationships with customers to encourage repeat business.

● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

● Stocked, tagged and displayed merchandise as required.

● Assisted customers with returns, refunds and resolving transaction issues.

● Used POS system to enter orders, process payments and issue receipts.

● Learned duties for various positions and provided backup at key times.

● Responded promptly to requests for assistance, spills and customer inquiries.

● Supported ambulation and physical therapy needs by conducting planned exercise routines. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

●

● Oversaw and maintained patients' rooms, group living areas, and nurse stations. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

●

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

●

● Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

● Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

● Helped clean and prepare patient consultation rooms to maintain hygiene standards

● Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

●

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

●

● Solved customer challenges by offering relevant products and services.

● Provided positive first impressions to welcome existing, new, and potential customers. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

●

Identified sales opportunities and referred customers to branch partners in financial services.

●

● Educated customers on use of banking website and mobile apps. Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

●

● Processed customer transactions promptly, minimizing wait times.

● Completed highly accurate, high-volume money counts via both manual and machine- driven approaches.

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

●

Processed wide variety of retail banking transactions for personal and commercial customers.

●

● Cross-sold credit cards, loans and other bank products. Austin Learning Academy, Austin, TX

GED, 05/1998

EDUCATION

Contact this candidate