Business Analyst
Resume:
EDUCATION
CONTACT PROFILE
Conducted and documented full analysis for six COTS (Commercial Off-the- Shelf) enterprise tools for the New Mexico Health and Human Services
(HSD).
Elicited business requirements for environments and created user stories for the unified portal design.
Documented and inventoried 400+ interfaces between all HSD systems identifying duplicate interfaces and interface elements necessary for the project.
KEY SKILLS
Lisa Gibson
Microsoft Office Suite
Visio
Sharepoint
Jama
Jira/Confluence
Asset Suite
Agile Methodology
Requirements Management
SDLC
Testing Software
Technical Writing
Training Manuals
System Administration
SOP Documentation
Sr. Business Analyst
*********@*****.***
BUSINESS SYSTEMS ANALYST
Sheffield Scientific, Denver CO 4/1/15 – 9/30/15
6206 Palma Pl NW
Albuquerque NM 87120
linkedin.com/in/lisagibson
Six-month project for Tri-State improving their labor entry system through redesigning the front-end.
Conducted business requirements workshops, created Business Requirements Document (BRD), designed workflow mockup and wrote Functional Design Document (FDD) and specs for developer. I specialize in analyzing and evaluating business processes through full-cycle requirements management, business process documentation, testing and training. I excel in evaluation of interfaces and their efficacy in enterprise implementations and software upgrades.
PROFESSIONAL EXPERIENCE
BUSINESS ANALYST
TEKsystems, Albuquerque NM 1/29/18 – 2/28/20
BUSINESS ANALYST
RHI, Albuquerque NM 10/5/21 – 3/31/22
Master of Music Education
Boston University, Boston MA
Inventoried step-by-step processes and designed workflows for each research department at the university.
Created fit-gap capturing all current processes and future requirements for new research software.
Bachelor of Fine Arts in Music
New England Conservatory of
Music, Boston MA
BUSINESS ANALYST
Propylon, Dublin Ireland 9/6/22 – 8/31/23
Participated in business requirements gathering, design, and implementation of a government solution product.
Presented wireframes to the client, wrote business design documents, conducted regression testing and wrote user manuals for the client.
BUSINESS ANALYST
Sheffield Scientific, Charlotte NC 10/12 – 5/14
Developed three major processes for Duke Energy’s labor entry system, designed front-end mockups and created specs for all workflows.
Created initial design and mockups of all reports.
Wrote test scenarios and scripts for three processes. BUSINESS ANALYST
Ventyx Inc an ABB Company, Global 9/07 – 9/12
Projects for nuclear plants and utility companies in Europe, Canada, and US included defining current business practices, eliciting functional and non-functional requirements, proposing solutions, and assisting in system redesign and implementation.
Created workflows for current and future business processes, designed reports and test plans.
BUSINESS ANALYST/SYSTEM ADMIN
PNM Resources, Albuquerque NM 6/99 – 5/06
System Administrator for 15-module Asset Suite supporting 1100 users.
Co-managed and coordinated all upgrade projects, analyzed and re- engineered business processes, and led test teams through upgrades and interfaces.
Rewrote training manuals to include PNM processes and created curriculum for interface training between Asset Suite, PowerPlant, and PeopleSoft.
TRAINING DIRECTOR
PC Support, Albuquerque NM 8/95 – 6/99
Managed team of instructors, all administration, marketing, and sales of training department.
Conducted needs assessment, proposed and implemented customer services, arbitrated contracts with all clients.
Tailored and customized courseware for small businesses. ADDITIONAL SKILLS
Change Management
Communication Plan
Stakeholder Engagement
Transparency
Team Building
Time Management
Verbal/Written Communication
Presentations
Dedication to the end goal
Adaptability
OTHER JOBS
Music Teacher
Church Choir Director/Organist
Board of Directors Secretary
Entrepreneur
Curriculum Developer
Science Graphics
BUSINESS ANALYST/SOP Writer
Unity BPO, Albuquerque NM 7/14 – 3/15
Collected and documented all standard operating procedures (SOP) for financial firm.
Analyzed organization’s as-is process and developed workflows and narratives.
Conducted focus groups to gather business requirements for an RFP.
Contact this candidate