Project Manager Customer Service
Resume:
AMEN MANN
Rocklin, CA *****
********@*****.***
Strategic-thinking Project Manager with over 5 years of experience in budgeting, forecasting, and risk management. Proven track record of delivering project objectives within time, resource, and budget constraints. Expert in end-to-end project management, risk mitigation, and stakeholder management. Skilled in driving continuous improvements, enforcing excellence standards, and fostering positive team morale. 01/2021 to 03/2024
OPTUM
El Segundo, United States
Project Manager
In my current role as a project manager at Optum, I have demonstrated the ability to lead and coordinate complex business initiatives, particularly in the integration of new medical portfolio acquisitions. This involved navigating competitive dynamics and ensuring the seamless execution of the projects. I have a proven track record of driving the development of innovative solutions that not only meet but exceed client expectations. My contributions have led to the delivery of high-value outcomes, enhancing operational efficiency and supporting strategic business objectives. My skill set includes exceptional proficiency in communication, adept negotiation capabilities, robust problem- solving acumen, and effective project management. These skills have been instrumental in the successful execution of various projects at Optum.
With a commitment to delivering unparalleled value and quality, my vision is to consistently elevate the end-user experience within the community we serve, thereby solidifying Optum's position as a trusted provider of best-in-class services.
01/2019 to 12/2020
KAISER PERMANENTE
Pleasanton, United States
Project Manager
Administered Kana System (ECM) content and logic for various notification platforms, including IVR integration, SMS integration, email notification, web alerts, and push notification Led the implementation and integration of the IVR system, providing insights into IVR capabilities based on the organization's customer experience management strategy and business goals Managed the implementation of SMS for effective text message communications and handled email notification systems for both internal and external communications Monitored and managed web alerts and implemented push notification systems for various applications. 12/2019 to 11/2020
ANSWER HOME LOANS & BLACKBIRD REALTY
Granite Bay, United States
Realty Specialist & Mortgage Loan Officer
Over 20 years of experience in the real estate industry, encompassing realtor and loan officer responsibilities As a realtor, conducted property analysis, client interviews, property visits, negotiations, and contract preparation Provided expert guidance for property marketing and purchase transactions, and maintained office property listings
As a loan officer, evaluated and authorized loan applications, advised clients on lending options, and developed loan applications
Engaged in in-depth consultations with clients, evaluated creditworthiness, and maintained close communication for seamless paperwork completion.
01/2018 to 12/2019
PAYMUN REAL ESTATE & MORTGAGE
Orinda, United States
Retail Specialist & Mortgage Loan Officer
Conducted in-depth analysis of property listings, engaged in comprehensive interviews with prospective clients, and negotiated property sales conditions
Prepared and formalized real estate contracts, oversaw and updated office property listings, and facilitated client SUMMARY
EXPERIENCE
loans for timely escrow closure
Assessed and approved loan applications, advised clients on loan options, and prepared loan applications by evaluating applicant information and documentation Conducted detailed consultations with clients, evaluated applicant creditworthiness, and maintained open communication to ensure smooth completion of necessary paperwork and accurate input of loan application data. 02/2013 to 12/2017
EXP REALTY
Roseville, United States
Real Estate Specialist
With over 20 years of experience in the real estate industry, I have conducted in-depth analysis of property listings.
Engaged in comprehensive interviews with prospective clients, accompanied and guided clients during on-site property visits.
Negotiated and finalized the conditions of property sales, prepared and formalized real estate contracts with precision.
Offered expert guidance to facilitate optimal property marketing and purchase transactions. Overseen and updated office property listings with meticulous attention to detail, facilitated and underwrote client loans to ensure timely escrow closure.
Stayed abreast of the latest developments in the dynamic real estate markets. 12/2008 to 02/2013
CORINTHIAN COLLEGES, INC. (EVEREST COLLEGE)
San Francisco, United States
Student Admissions Representative
Collaborated with faculty members on initiatives aimed at improving student recruitment efforts. Responded promptly to inquiries from prospective students regarding admission requirements, deadlines. Provided support during orientation events held for newly admitted students. Followed up regularly with accepted applicants regarding documentation required for final registration. Assisted with troubleshooting issues that may arise during the application process or after acceptance into the school.
Worked closely with departmental colleagues on creating promotional materials highlighting the unique features of our institution's academic offerings.
Developed and implemented marketing strategies to attract prospective students. Reviewed applications, conducted interviews and delivered admissions decisions to applicants. Conducted campus tours for prospective students and their families. Organized information sessions to inform potential students about the school's admission process. Maintained accurate records of all communication with applicants throughout the admissions process. Maintained professional, welcoming and orderly reception area to greet guests. Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
Directed activities of admissions, registration and career services departments. AI CERTIFICATION / DEEPLEARNING.AI: LICENSE ID # F3QPXLYDKH3Z 04/2024 Coursera, Mountain View, CA
02/2024
SCRUM MASTER CERTIFICATION / LICENSE ID # 95818071: SCRUM MASTER & AGILE METHODOLOGIES
Six Sigma Global Institute (SSGI)
LOAN OFFICER (NMLS # 1068496): FINANCE 03/2022
Nationwide Mortgage Licensing System, Sacramento, CA LICENSED REALTOR (DRE # 01929079): REAL ESTATE 03/2012 Department of Real Estate, Fremont, CA
HIGH SCHOOL DIPLOMA 06/1994
John F Kennedy, Fremont
In my personal time, I actively participate in outdoor activities to advocate for a healthy lifestyle and strengthen family relationships. I take pleasure in organizing and preparing family dinners, which not only fosters teamwork and planning EDUCATION AND TRAINING
ACTIVITIES AND HONORS
skills but also creates a nurturing environment for my loved ones. Additionally, I find relaxation and improve my communication skills through activities such as watching movies and reading. Furthermore, I am dedicated to coaching my children's sporting events, be it practices or games, whenever possible.
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