Customer Service Data Entry
Resume:
Kathryn Dewberry
Frisco, TX *****
***********@*****.***
Professional Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Also, knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Strong attention to detail Team Leadership Time management Guest Relations Policy Enforcement Sales Tracking
Decision Making Aptitude Guest Relations Management Account Auditing
Complex Problem-Solving Sales Operation Sales Support
Customer Service Data Entry Secretary/Admin
Claims Review Receptionist Accounts Payable
Supervision Full Cycler HR Billing
Computer Literate: (Microsoft Office, word perfect, excel, lotus, peach tree, Oracle, Access, MAS90, SAP, Great Plains, QuickBooks, People Soft, BPICS, OnQ and Opera)
Work History
Night Audit Supervisor, Double Tree, Richardson TX - March 2023 - Current
Run daily reports, identify any special requests, and check reports for accuracy
Process and batch all payment types such as room charges, cash, checks, debit, or credit
Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, balancing all outlets and closing out for day, running night audit backup, and roll the date
Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
Acted as manager on duty during overnight shift [Number] times per week.
Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
My Personal Champion, Cigna Healthcare, Plano TX - November 2011 – March 2024
Data Entry, customer service to both Members and HCP, Inbound call center.
Trained in several different lines of business Cigna Great west, CHC, Trucare, Facets and proclaim. Offline work to include Intake and faxes, and scanning.
Also was a personal Champion, correlated benefits, review and processed claims, reviewed and accelerate the precertification process. sales operations met tight dead lines
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
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