Customer Service Data Entry
Resume:
Michael F. Scott
Tampa, FL 33615
Tel. 813-***-****
Email: ***********@*****.***
Summary of Qualifications
. Over 30 years experience in customer service, medical, sales, managing, data entry, and banking.
. Ability to navigate multiple systems at one time.
. Consistently recognized for delivering continued quality service and deepening
relationships with customers.
. Ability to perform in a fast paced environment and exceed production goals.
- Years working in social services and mental health. Working with teens and adults that have mental Illness, developmental disabilities, and autism.
Highlights of Experience
Jan 2023-June 2024
ID.me, Tampa, FL Trusted Referee
Verify primary and secondary documents through video calls to verify ones identity needed for 3rd parties such as the IRS, VA, SSA, Unemployment Services. Answered emails from members requesting access to their accounts or how to sign up and get their benefits.
May 2018-May 2019
Valley National Bank, Clearwater, FL Customer Service Agent
Receives inbound calls regarding information on customers checking and savings accounts. Assists customers with auto loans and other installment loans, IRA's and CD's, and HSA Accounts. Helps with debit cards and credit cards. Answers general product information and help with online banking.
March 2017- November 2017
TECO, Tampa, FL Customer Service Representative
Responsible for billing, starting, moving, and ending services for both electric and gas accounts. Updating account information. Making payment arrangements. Creating emergency service notifications and dispatching to appropriate divisions. Contacting TIP line for additional service and de-escalating caller requesting to speak with a supervisor.
November 2016-March 2017
Ultimate Staffing Solutions, Tampa, FL Customer Service Representative
Temporary position reporting to TECO. Assisted with explaining billing, taking payments, and making payment arrangements, Starting, stopping and moving service and created emergency tickets for power outages and gas leaks.
August 2015-August 2016
Bank of America, Tampa FL Home Equity - Inbound Fulfillment Specialist
Responsible for thoroughly reviewing customer applications and providing detailed information regarding the fulfillment process. Handled incoming calls from clients regarding home equity applications along with heavy data entry. Informed customers and business partners of status updates, contingencies needed, and scheduled closings. Call developed any additional information such as income, employment or additional housing that was needed by the processor. Articulated difficult or complex information in a manner that is clear while conveying compassion.
April 2013-January 2015
Terminix, Tampa FL Customer Service Representative
Took inbound calls regarding setting up pest control service, scheduled appointments, took monthly payments. Working with Managers and Team Leads to resolve any ongoing issues with branch responsible for helping customers.
September 2012-April 2013
General Dynamics, Riverview FL Temporary Call Center Agent
Handled inbound telephone inquiries in a courteous and professional manner. Assisted elderly customers with medicare needs by providing general healthcare information. Processed applications, and relayed enrollment guidelines.
April 2009-May 2012
Bona Vista Programs, Kokomo, IN Direct Support Professional
Assisted autistic clients with becoming more independent. Assisted clients with writing goals and completing simple and complex ones. Helping individuals find employment, learn financial abilities, and behave properly in the community.
July 2006-January 2009
Rescare of Indiana, Sheridan, IN DirecHelped autistic adults with shopping, grooming, dieting, Assisted with writing goals, both simple and difficult ones and socialization skills and monitored medication.
June 2004-June 2006
Park Center, Ft Wayne, IN Group Home Facilitator
Assisted 10 women, each with mental illness. Assisted with financial goals, monitored medications and socialization skills. Helped with responsibility around the house, ie chores. Created goals and ran group therapy sessions 3-4 days a week.
May 2002-May 2004
Bowen Center, Wabash, IN Adult Case Manager
Worked with a case load of 20-35 clients with intellectual disabilities Created 60-120 day treatment plans. Acted as intake specialist. Wrote daily, weekly, and monthly reports. Helped those with financial goals and social responsibility, and monitor medications. Once a month was on call to assist over 100 clients. Made sure I was available for simple and complex emergencies.
March 1999-May 2002
Blockbuster Video, Columbia, MO
Boise, ID Store Manger
Ran a staff of 8-12 employees. Completed all training to new employees. Assisted with inventory, daily face to face customer service. Opening and closing store. Running a cash register and making deposits. Completed daily, weekly, and monthly reports. Created a Matrix scheduling system and increased sales by 350 percent.
June 1996-March 1999
Movie Gallery, Columbia, MO Store Manager
Managed 8-12 employees. Hired and trained staff. Created schedule. Inventory, Sales, Customer Service. Opening, closing store, making deposits, daily, monthly paperwork. Increased sales by over 200 percent.
Education
Missouri Valley College, Marshall, MO. B.A. Sociology
Lincoln College, Lincoln, IL. A.A. General Studies
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