Proposal Development Customer Service

DeAnn Toombs

E-mail: ********@*****.***

Phone: 678-***-****

Qualifications Profile

Skills

Excellent phone skills.

Excellent communication skills.

Excellent at accuracy

Excellent with customers and business accounts

Professional Experience

Modivcare, Atlanta, GA

Proposal Specialist, January 2022 - Present

Act as the central point of contact on proposal development and lead the analysis of procurement solicitations. Prepare detailed proposal plans, schedules, outlines, and compliance matrices for all phases of proposal development. Work closely with stakeholders to develop win themes and integrate them throughout the proposal. Solicit management reviews and approvals during proposal development. Monitor proposal content to ensure compliance to RFx response requirements, evaluation criteria, and technical requirements. Monitor for relevant competitive procurement opportunities, managing the bid opportunities pipeline and circulating opportunities to the appropriate stakeholders.

Hamilton Hotel, Alpharetta, GA

Sales Coordinator, June 2021 - January 2022

Liaison between various departments and vendors. Maintaining supplies of sales presentation materials, including slides and brochures. Provides support, scheduling assistance, and logistical coordination in the execution of department activities, including events, trainings, conferences, offsite meetings, retreats, donor events, and related activities.

Supports Senior Managers in ensuring effective onboarding and training of new staff.

Blue Cross and Blue Shield of Kansas City

Customer Advocate, February 2019 –June 2021

Assist in resolving various member inquiries. Acted as a liaison between members, business partners in a professional manner. Demonstrates flexibility meeting customer needs.

TitleMax, Kansas City, MO

Store Manager, February 2018 – February 2019

Meet team sales goals by selling loan products to customers, identifying local marketing

strategies, business to business partnership opportunities, and obtaining referrals. Develop customer relationships and provide customer service in order to build new business and maintain store profitability. Coach and develop team members and assist with employee management and training. Set performance standards and expectations while holding team accountable for compliance with company policies and procedures.

Hertz Corporation, Kennesaw, GA

Branch Manager, February 2010 - February 2018

Held responsibility for P&L accountability, market planning, sales, and business development.

Developed and operated the second largest branch in North Georgia. Provided training to all new hires before sending them to area branches. Driven by the desire to succeed in the world of customer service and sales. Gained several accounts within a year of taken over the branch. Grew revenue by 30%, after being in a negative cash flow. Strategic in planning and improving the efficiency of operations and team building. Consistent success in achieving revenue, cost, and productivity.

Education

Tennessee State University

Bachelor of Arts in English Field Of Study English Language and Literature/Letters

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