Customer Service Representative
Resume:
Mohammed Ibrahim
Details
Abu Dhabi, United Arab Emirates
****************@*****.***
Links
Skills
Customer Service
GPS Tracking
Regulation Monitoring
Microsoft Excel
Microsoft Word
Data Analytics
Adaptability
Leadership
Teamwork
Problem Solving
Multitasking
Communicative
Languages
Bangeli
English
Urdu
Hindi
Profile
I am self-motivated, ambitious and eager to learn. I am a responsible individual with strong communication skills and work strong ethics besides being creative, focused and highly determined. Skilled in Customer Service, sales and Microsoft Office. Strong business development and Sale planning. Employment History
Senior Customer Service
Waseela al Khaleej for Integrated Technical Solutions (SWS-TMC project), Abu Dhabi, UAE.
01/01/2023 – 31/01/2024
● Lead, mentor, and manage a team of customer service representatives in delivering outstanding support for our integrated technical solutions.
● Serve as the point of escalation for complex technical issues, collaborating closely with internal technical teams to ensure timely and effective resolution.
● Develop and maintain a deep understanding of our products and services to provide accurate technical assistance and guidance to clients.
● Proactively identify opportunities to improve customer service processes and enhance overall customer experience.
● Build and maintain strong client relationships, serving as a trusted advisor for technical support and solutions.
Customer Service Representative
Teleperformance Company - Dubai Heath Authority, Dubai, UAE. 20/7/2022 - 1/12/2022
● Lead, mentor, and manage a team of customer service representatives in delivering outstanding support for our integrated technical solutions.
● Serve as the point of escalation for complex technical issues, collaborating closely with internal technical teams to ensure timely and effective resolution.
● Develop and maintain a deep understanding of our products and services to provide accurate technical assistance and guidance to clients.
● Proactively identify opportunities to improve customer service processes and enhance overall customer experience.
● Build and maintain strong client relationships, serving as a trusted advisor for technical support and solutions.
Customer Service Representative
Teleperformance Company - AD_police _Alhosn App call Center 9/2021 - 07/2022
● Attending to incoming calls within the quality guideline.
● Ensure customer satisfaction and provide professional customer support. Ensures delivery of excellent customer service through fast and accurate processing
● of orders, communication, and coordinating with other departments to resolve inquiries.
● Provide technical troubleshooting over the phone.
● Work with customer service manager to ensure proper customer service is being delivered.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Customer Service Representative (Call Center)
City Premiere marina Hotel Apartment
2018 – 2021
● Answer calls and respond to emails.
● Handle customer inquiries both over the phone and by email. Research required information using available resources.
Arabic
● Manage and resolve customer complaints.
● Provide customers with product and service information.
● Enter new customer information into the system. Update existing customer information.
● Process orders, forms and applications. Identify and escalate priority issues.
● Route calls to appropriate resource. Follow up customer calls where necessary.
● Document all call information according to standard operating procedures. Education
● Master of Arts in applied linguistics
AL Neelan university (2014 – 2017)
● Bachelor of Arts (Hons) in English Language
AL Neelan university (2007 – 2010)
Courses & Certification
● Customer service leadership, LinkedIn
● Handling Objection, LinkedIn
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