Customer Service Insurance Agent
Resume:
Enrico Vezza
Altamonte Springs, FL *****
*************@*****.***
Seeking a position with a company which will require me to utilize my skills, abilities and experience in the customer service and sales field to ensure the company's success.
Willing to relocate to: Jacksonville, FL - Orlando, FL
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Health IQ - Daytona Beach, FL
May 2022 to December 2022
• Use government systems to look up insurance information like Medicaid, Medicare, RX plans etc. • Work as a team to provide quick and accurate information
• Support different sites nationwide.
• Be a team player
• Notate systems accordingly
Licensed Insurance Agent/Customer Service RepresentativeLicensed insurance agent
TTEC - Daytona Beach, FL
April 2021 to April 2022
• Develop insurance quotes and close sales
• Establish client relationships and follow up with clients, as needed
• Maintain a strong work ethic with a total commitment to success each and every day • Provide prompt, accurate, and friendly client support. (support can include responding to inquiries)
Technical Support Specialist
Support.com (Comcast) - Daytona Beach, FL
November 2020 to April 2021
• Answer inbound calls and greet customers
• Determine scope of customer issue in an effective and professional manner • Manage credit card processing when necessary
• Promoting and selling new products and services that will benefit the customer • Encourage completion of customer surveys
• Effectively resolve customer issues in a timely manner
• Properly document all customer interactions
• Adhere to quality standards determined by the company
• Represent the company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution • Become a customer advocate
• Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or services relevant to assessment of the customer needs
Customer Service Representative
Proctor Financial, Inc. - Daytona Beach, FL
March 2020 to August 2020
Responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in customer service, collections, loss mitigation and insurance
CLOSED CAPTION SPECIALIST
CAPTEL SERVICE SPECIALISTS - Orlando, FL
August 2019 to December 2019
Listen to phone conversations and repeat the conversation back, as it happens, into a high-tech voice recognition software system
Consistently maintain a high level of accuracy and speed
Monitor technical issues on calls and report it to appropriate staff
Attend job-appropriate meetings and training sessions.
Customer Service Representative
Franchise Payments Network - Winter Garden, FL
October 2018 to December 2018
Assist new clients with processor set up.
Answer phone calls from clients and go over any questions regarding their processing fees or equipment issues.
Data entry and filing.
Electronics Associate
Walmart
April 2018 to October 2018
Photo Lab
Wireless phone sales and troubleshooting
Wireless phone activation
Assist floor supervisor with inventory
Check out customer and assist them with any questions they may have regarding electronics or any tech question they may have
Wireless Phone Sales
T-ROC - Orlando, FL
November 2017 to April 2018
NOVEMBER 2017 - APRIL 2018
Develop solutions for customer by listening to their needs and recommending the appropriate products Utilize the company's POS system to cash customers our or assist with returns. Wireless phone sales and activations.
Center Consultant
Fedex Office
November 2014 to June 2017
Demonstrated consultative behaviors in a retail environment to understand each customer's individualized need
Provided customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensured all customer problems are resolved quickly and to the satisfaction of the customer Took complex customer orders using order systems and provides accurate pricing information Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
Maintained a safe, clean and orderly retail Center
Retirement Specialist
Aon Hewitt - Orlando, FL
August 2009 to June 2014
Handled a high volume of inbound calls from client employees as well as conducted outbound calls for follow up as required
Greeted the employee, answered concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services.
Utilized my interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service.
Accessed customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt's policies and procedures.
Created and updated employee files in database, as authorized.
Stayed current on Aon Hewitt's programs and services through on-going training provided by Aon.
Education
Associates Degree
Valencia College
2000 to 2002
Diploma
Seabreeze High School
Contact this candidate