Customer Service, barista

Mallory Ruotsi

1-425-***-**** *********@*****.*** Bonney Lake, WA 98391

SUMMARY

Enthusiastic, eager to contribute to team success through hard work. Motivated to learn, grow and excel with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional communication skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Relationship development

Customer Service

Order processing

Teamwork

Transaction Processing

Retail Sales

Cash Register Operation

EXPERIENCE

Barista, Macambo coffee bar and chai, December 2023-Current Tacoma, WA

Greeted customers and took orders for coffee drinks, food items, and other beverages. Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Operated cash registers to process customer payments. Provided excellent customer service by responding to inquiries quickly and professionally. Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Adhered to health department regulations concerning sanitation standards. Customer Service Representative, Lufthansa Airlines, March 2023-November 2023 Seabeck, WA

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Customer Service Representative, Turkish airlines, August 2022-July 2023 Seabeck, WA

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Landscaper Laborer, Homeschooled, Puyallup, Apollo janitorial services Ilc, February 2018-June 2021

Puyallup, WA

Safety and compliance

GED

EDUCATION AND TRAINING

Business Administration And Management, Homeschooled, Puyallup, WA December 2020 ADDITIONAL INFORMATION

I mowed lawns, edged, weed whacked, pulled weeds, hedged, installed plants, picked up leaves, and became a crew trainer. I know how To run small equipment such as hedge bars, trimmers, edgers, mowers and back pack blowers. I am crew lead for porter and help deve customer relations. I also loaded trucks with de icer bags.

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