Front Desk Customer Service

Ashok

Email id: ********************@*****.***.

Mobile: 341-***-****

Front Desk & Hotel Manager

work permit GC -EAD

•Professional Summary:

•Customer Service Provided exceptional customer service by greeting guests, answering inquiries, and addressing any concerns or issues promptly and professionally.

•Reservation Management: Efficiently managed room reservations, ensuring accurate bookings, timely check-ins, and smooth check-outs for guests.

•Guest Relations: Built positive relationships with guests, ensuring a personalized experience and addressing their specific needs and preferences.

•Problem Solving: Effectively resolved guest complaints and conflicts, demonstrating strong problem-solving skills and a commitment to guest satisfaction.

•Multitasking: Successfully handled multiple tasks simultaneously, including answering phone calls, responding to emails, assisting with concierge services, and managing guest requests.

•Cash Handling: Managed cash transactions, including guest payments, room deposits, and accurate accounting of daily cash flow.

•Communication Skills: Communicated clearly and effectively with guests, colleagues, and other departments, ensuring seamless coordination and guest satisfaction.

•Front Desk Operations: Performed various front desk duties, such as check-ins, check-outs, room assignments, key card issuance, and maintaining guest records.

•Knowledge of Property: Acquired comprehensive knowledge of the hotel's facilities, services, and local attractions to provide accurate information and recommendations to guests.

•Team Collaboration: Worked collaboratively with other front desk staff, housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.

•Education:

•Diploma in Hotel Management in 2008.

•Master's in Business Administration 2015.

•Professional Experience:

Best western motel, Calfornia Jan 2023 - Present

Front Desk

• Provided exceptional customer service by greeting guests, answering inquiries, and addressing any concerns or issues promptly and professionally.

•Efficiently managed room reservations, ensuring accurate bookings, timely check-ins, and smooth check-outs for guests.

• Built positive relationships with guests, ensuring a personalized experience and addressing their specific needs and preferences.

•Problem Solving: Effectively resolved guest complaints and conflicts, demonstrating strong problem-solving skills and a commitment to guest satisfaction.

• Successfully handled multiple tasks simultaneously, including answering phone calls, responding to emails, assisting with concierge services, and managing guest requests.

•Managed cash transactions, including guest payments, room deposits, and accurate accounting of daily cash flow.

•Communication Skills: Communicated clearly and effectively with guests, colleagues, and other departments, ensuring seamless coordination and guest satisfaction.

• Performed various front desk duties, such as check-ins, check-outs, room assignments, key card issuance, and maintaining guest records.

•.Acquired comprehensive knowledge of the hotel's facilities, services, and local attractions to provide accurate information and recommendations to guests.

• Worked collaboratively with other front desk staff, housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.

super8 motel,Atlanta

Feb2021-Dec2022

Front Desk & Hotel Manager

•Fostered positive relationships with guests, ensuring personalized experiences and anticipating their needs to enhance their stay.

• Demonstrated strong problem-solving skills by effectively resolving guest complaints and issues, maintaining a high level of guest satisfaction.

• Successfully handled multiple tasks simultaneously, including managing phone calls, responding to emails, assisting with concierge services, and accommodating guest requests.

• Accurately managed cash transactions, including guest payments, room deposits, and daily accounting of cash flow.

• Communicated clearly and effectively with guests, colleagues, and other departments, ensuring smooth coordination and delivering accurate information.

• Proficiently performed various front desk duties, including check-ins, check-outs, room assignments, key card issuance, and maintaining guest records.

• Utilized hotel management systems, reservation software, and other relevant technology to efficiently manage guest information and requests.

•Collaborated with other front desk staff and departments, fostering a positive and cooperative work environment to ensure a seamless guest experience.

• Successfully led and managed a team of hotel staff, including front desk agents, housekeeping personnel, maintenance technicians, and other support staff, ensuring high levels of motivation, productivity, and guest satisfaction.

• Oversaw and optimized hotel operations, including front desk operations, housekeeping, maintenance, and guest services, to deliver exceptional guest experiences and achieve revenue targets.

• Developed and implemented comprehensive training programs for staff, focusing on customer service, operational procedures, and safety protocols to ensure consistent service excellence.

• Demonstrated strong financial acumen by overseeing budgeting, forecasting, cost control, and revenue management strategies to maximize profitability and achieve financial goals.

• Proactively engaged with guests, addressing their needs, resolving issues, and ensuring a personalized and memorable experience, resulting in increased guest satisfaction and loyalty.

• Collaborated with the marketing team to develop and execute sales strategies, promotional campaigns, and revenue management initiatives to drive bookings, increase occupancy, and revenue growth.

•Ensured adherence to brand standards, implemented quality control measures, and conducted regular inspections to maintain a high level of cleanliness, comfort, and operational excellence.

•Managed relationships with vendors and suppliers, negotiated contracts, monitored service levels, and controlled costs to optimize operational efficiency.

•Effectively handled emergency situations, guest complaints, and other challenging scenarios, demonstrating composure, problem-solving skills, and a commitment to guest satisfaction and safety.

Club Mahindra Mussoorie

June-2012 - June 2015

Front Desk & Hotel Manager

• Executed various front desk operations, including check-ins, check-outs, room assignments, key card issuance, and maintaining guest records.

•Utilized resort management systems, reservation software, and other relevant technology to efficiently manage guest information and requests.

•Successfully led and managed a team of resort staff, including front desk agents, concierge personnel, housekeeping, and maintenance teams, ensuring high levels of motivation, productivity, and guest satisfaction.

•Oversaw all resort operations, including front desk, concierge services, housekeeping, maintenance, and guest services, to ensure smooth and efficient resort operations.

• Implemented strategies to enhance the overall guest experience, including personalized services, special events, and activities tailored to guest preferences.

• Demonstrated strong financial acumen by overseeing budgeting, forecasting, cost control, and revenue management strategies to maximize profitability and achieve financial goals.

•Developed and implemented comprehensive training programs for resort staff, focusing on customer service, operational procedures, and safety protocols, ensuring a high standard of service excellence.

•Collaborated with the marketing team to develop and execute sales strategies, promotional campaigns, and revenue management initiatives to drive bookings, increase occupancy, and revenue growth.

•Ensured adherence to brand standards, implemented quality control measures, and conducted regular inspections to maintain a high level of cleanliness, comfort, and operational excellence.

• Managed relationships with vendors and suppliers, negotiated contracts, monitored service levels, and controlled costs to optimize operational efficiency and maintain high-quality standards.

•Effectively handled emergency situations, guest complaints, and other challenging scenarios, demonstrating composure, problem-solving skills, and a commitment to guest satisfaction and safety.

•Ensured compliance with all relevant laws, regulations, and licensing requirements, including health and safety standards, fire codes, and local ordinances.

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