Customer Service Office Manager

EDYTHE S. PORT

Beaumont, TX. ***** 409-***-**** ***********@*****.*** Edythe's LinkedIn

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CREDENTIALING SPECIALIST

Specializes in Customer Service Excellence, Conflict Resolution, Strategic Planning, & Administrative Support A goal-oriented and interpersonal professional with 20+ years of experience showcasing structure, attention to detail, quality focus, and high energy in the education sector. Well-versed in problem-solving and data analysis throughout the project lifecycle. Authentic and collaborative communicator with the ability to work across geographic, cultural, and linguistic barriers. Key Profile Offerings

Proven top performer in the Education sector and a recent nomination for the Wayne A. Reaud Excellence in Education Award in 2022.

Past experience as an Office Manager with expertise in customer service, procurement, A/R, appointment scheduling, and vendor management.

Demonstrated ability to manage resources and elevate the performance of projects by cultivating relationships and ensuring deadlines are met.

Independently gather, research, and analyze data from a variety of databases. PROFESSIONAL EXPERIENCE

Beaumont Independent School District Beaumont, TX 2013 to 2022 1st & 5th Grade Teacher

Functioned in a multi-faceted teaching and leadership role to maximize the academic, social, and emotional potential of each student. Encouraged the development of critical thinking, problem-solving, and communication skills through the use of data- driven teaching strategies for special education, academic levels, and advanced placement students. Classroom Highlights & Accomplishments

• Planned, organized, and implemented instructional materials including presentations, lectures, demonstrations, homework assignments, and exercises for a diverse student population.

- Received a nomination for the Wayne A. Reaud Excellence in Education Award for school leadership in 2022.

• Assessed and evaluated student growth for 50+ students annually and collaborated closely with education leaders to efficiently plan and coordinate appropriate and engaging lessons.

• Analyzed classroom data to create targeted and personal learning goals, resulting in a 17% increase in students meeting or exceeding 5th-grade STAR assessment scores.

• Maintained a 96% average attendance rate during e-learning through the implementation of digital lessons.

• Ensured accurate and complete course records as required by law, regulations, and district policies/procedures.

- Recorded student attendance and other data using course management software.

• Cultivated authentic relationships with students, their families and caregivers, teachers, administrators, and other support partners to ensure that all students can engage in appropriate and rigorous learning.

• Scheduled conferences with parents, counselors, and school administrators to discuss academic progress. Leadership Highlights & Achievements

• Leveraged an agile approach to cross-functionally interface with education leaders and ensure projects were delivered within budget and scope. Organized meetings, ensured timelines, and allocated resources appropriately.

- Owned accountability for the authoring of the district’s science curriculum, including the development of end-of- semester exams and implementation of engaging lessons in the classroom.

• Operated as a 5th grade Science Chair and 1st grade Leadership Chair School Leadership Team member to represent teachers in scheduling professional development, organizing parent-teacher conferences, and implementing/improving classroom policies.

- Led PLC meetings and utilized technology-based productivity tools to analyze and interpret classroom-level data.

• Mentored and coached a team of Science Teachers on assessment planning, data analysis, resource allocation, curriculum implementation, and parent relationship development.

• Collaborated with education teams to roll out the COVID Recovery Instructional Materials Support Initiative (CRIMSI) for individual schools and teachers to ensure academic success for students post-Covid-19. CORE COMPETENCIES

• Customer Service

• Project Coordination

• Administrative Assistance

• Cross-Functional Collaboration

• Presentation Skills

• Analytics & Research

• File Review

• Database Management

• Relationship Building

• MS Office 365

EDYTHE S. PORT PG. 2

Vidor Independent School District Vidor, TX 2011 to 2013 5th Grade Reading Teacher

Created and integrated a tailored reading curriculum to support the academic success of diverse learners. Interfaced and cross-functionally collaborated with school leadership teams to roll out academic initiatives and improve school test scores. Highlights & Achievements

• Authored the language to implement a district-wide reading curriculum for six (6) schools and 4,200 students.

• Developed tailored reading plans for each student resulting in a 97% pass rate for the STAR Reading Test.

• Collaborated with teachers to create a study flipchart to provide academic assistance and tips for parents and students.

• Led and participated in meetings for campus improvement plans and student attendance. Early Professional Experience

Office Manager – Young’s Electrical Contracting, Jewett, TX

• Implemented strategic office coordination to ensure efficient daily operations for an electrical contracting company.

• Cultivated authentic relationships with customers by providing phone and email support regarding account status.

• Integrated HR policies and procedures that improved productivity and managed payroll for 70+ employees.

• Developed a procurement strategy for $50K of electrical supplies monthly.

• Administered and processed credit card transactions to ensure timely resolution of A/R functions.

• Resolved discrepancies in purchase orders, invoices, and payments for a diverse customer and vendor base.

• Assisted in drafting and editing presentations, memos, copying, reports, and proposals.

• Followed up on meeting action items to ensure activities were completed within their designated timeline. EDUCATION

Bachelor of Science Degree in Elementary Education Lamar University, Beaumont, TX AWARDS & RECOGNITIONS

Wayne A. Reaud Excellence in Education Award Nomination – 2022 TECHNICAL SKILLS

Microsoft Office Excel, Word, PowerPoint, Outlook Google Suite MS Teams Zoom Data Analysis

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