Customer Support Care

Summary

Service professional with more than ** years of experience with customers seeking a client-facing role that leverages technical expertise

●5 years in managerial positions that focused on customer satisfaction, training, and support

●Extensive experience with retail management, Ecommerce, and digital solutions

●Strong interest in new technology, customer support, and project ownership

Experience

Bowery Farms Modern Farmer Jul 2022- Present

●Job Functions

oAssist in cultivating and harvesting of lettuce and herbs, perate harvesting and transplanting machines safely and proficiently,Identify cultivars with mold or health issues and terminate when necessary, Keep work station clean and organized, Assist in training of new employees.

●Accomplishments

oConsistently complete daily goals

oCross trained on all farm production equipment

oAssist in the training of new employees

Zulily Customer Care Associate Feb 2022- Jul 2022

●Job Functions

oMaintained customer satisfaction through phone calls and emails, Organized claims with UPS, USPS, and Fed-Ex for lost or damaged packages, Corrected customers orders that were incorrectly shipped, Help customers finalize sales.

●Accomplishments

oExceeded all KPI’s

oMaintained perfect attendance

Zulily Warehouse Associate Oct 2021-Feb 2022

●Job Functions

oPackage order for safe delivery, Keep station clean and organized, Stow incoming product in correct location, Confirm inventory counts were correct.

●Accomplishments

oMaintained hourly rate for packing and stowing

oMade it through the holiday season

Rocket Cloud Inc. Customer Support Manager November 2019 - March 2021

●Job Functions

Coordinated ECommerce for all websites (Amazon, EBay, Walmart) using xSellco software, maintained customer satisfaction through phone calls and emails, communicated shipping targets to warehouse employees using ShipStation software, organized claims with UPS, USPS, and Fed-Ex for lost or damaged packages, trained warehouse employees on shipping expectations and return processes

●Accomplishments

Created customer care and return policies

Maintained above 4 star ratings for all warehouses on all ecommerce websites (Amazon,Ebay,Walmart)

Created forms, records, and databases to strengthen and complement return processes, ensuring consistent results across multiple privately owned warehouse clients

Target Presentation Team Member January 2018 - November 2019

●Job Functions

Organized displays, assisted customers, and supported store cleanliness, set displays following plon-o-grams

●Accomplishments

Assisted in setting entire new store

Consistently had displays set on time

Bacons Furniture Production/Delivery September 2017- January 2018

●Unloaded, delivered, and assembled furniture in warehouses and at client homes

Crocs Store Manager August 2015 - October 2016

●Managed hiring, onboarding, and scheduling staff of approximately 7 people

●Handled customer service requests and financial transactions, including deposits

●Ordered, supervised, checked, and organized product shipments and store inventory

Education

International Academy of Design and Technology, Orlando FL Course of study: Computer Graphics

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