Change Management Real Estate

Deah Dority

CORPORATE TRAINING /CHANGE MANAGEMENT SPECIALIST

Dallas, Texas 469-***-**** **********@*****.***

Learning and development, change management consultant, and proven sales professional with broad experience in designing, developing, and delivering organizational training programs, change management solutions, and quota carrying results as a sales professional within the aerospace, theater/restaurant, software, architecture/construction, real estate, insurance, medical, airline, retail, government, SaaS technology, and cyber security industries. I am now seeking an opportunity to transition into a permanent role with a forward-thinking stable organization to utilize my sales and leadership development background. My preferred situation is an in-office or hybrid opportunity.

Key Qualifications

*Communication *LMS Design & Management *Instructional Design *Needs Assessment *Organizational Change *Project Management *Talent Development *Strategic Planning *Business Development *Organization Development *Client Engagement *Leadership Coaching *Facilitation *Gap Analysis *Process Improvement *SAP Technical Training *Succession Planning Sales Enablement*Vendor Management *Global Training Program Development *MBTI Certified *Learning Technology Management *Learning Platforms *Real Estate *Insurance

Professional Experience-Employee 2001-Present

Colossal Biosciences, Inc. 08/2023-12/2023

LEADERSHIP DEVELOPMENT CONSULTANT (CONTRACT)

Responsibilities include the design, launch, and facilitation of the leadership development program for both middle management and senior leaders. Tactical responsibilities include gap analysis, process improvement/change management strategy design, courseware design and development, and implementation and facilitation of both virtual and instructor-led courses for soft-skill development in (6) key areas over the life of the contract. The course design included MBTI practitioner evaluation, MBTI reporting, progression tracking design, pre/post assessment design and deployment, and leadership coaching based on personality preference results to customize management development tracks, leadership SMART goals, and on-going coaching. Success of the 2023 initiatives resulted in the implementation of a manager evaluation mechanism and consistent onboarding and continuous learning program to instill leadership capability and accountability metrics.

Amazon/AWS 07/2022-08/2023

SR. ENABLEMENT BUSINESS DEVELOPMENT MANAGER

Responsibilities include the design, launch, and management of the World-Wide Strategic Initiative Global Learning and Development Strategy for internal AWS Partner roles. Tactical responsibilities include gap analysis, process improvement/change management strategy design and implementation, cross-functional and executive-level collaboration and influence, contract, legal, and security protocol administration, external vendor coordination, introduction and implementation of an immersive learning strategy, centralized site and LMS certification design/management, pilot program design, deployment, SME management, virtual classroom management, facilitation & scheduling, pre and post content & assessment design/analysis, and launch/management of proficiency readiness mechanism. Additional responsibilities include engagement in special projects as L&D SME. Success of the 2022 initiatives resulted in a 93% improved overall average in employee satisfaction and 88% improved learner retention, and establishment of metrics to support a scalable and scalable global framework for all customer-facing roles.

VERITAS 04/2021-07/2022

SALES ENABLEMENT ONBOARDING MANAGER

Responsibilities include launching and managing the Veritas Early Career Sales Academy Program, Veritas University, and the re-design, delivery, and deployment of the global on-boarding strategy for the Americas, Canada, and Latin Americas Regions. Tactical responsibilities include program strategy & planning, gap analysis and competency mapping, virtual classroom management, facilitation & scheduling, content & assessment design, LMS management, vendor management, analytics & reporting, SME program coordination, budgeting, contract negotiations, engagement program design; program analysis and process improvement. The success of the VECP program demonstrates an assessed measurable week-over-week improvement and increased ramp time for all roles participating in the 11-week program. The program design has established the model being leveraged for all Veritas on-boarding programs globally.

AAFES 01/2021-04/2021

TALENT MANAGEMENT CONSULTING SPECIALIST

Responsibilities included program auditing, administration and monthly reporting, global retail center hourly associate performance management, succession planning, senior talent training program design, virtual program coordination and scheduling, vendor management, LinkedIn-Learning platform administration, micro-learning communication content design, training program analysis and process improvement.

American First Finance 05/2020-01/2021

STRATEGIC LEARNING/INSTRUCTIONAL DESIGN CONSULTANT

Responsibilities included program gap analysis and redesign, process analysis, SME coordination, compliance audit, and streamlining of all training procedures including the design and deployment of a centralized collaboration and document storage site within SharePoint, design and deployment of a revision control process, stakeholder review process, instructional design standards, and the redesign and deployment of a new-hire training program for two divisions of the sales and support organization, for global locations through the audit of all existing content to support improved learner experience and retention and transitional learning.

Samsung Electronics-USTech Solutions 01/2020-05/2020

STRATEGIC LEARNING/INSTRUCTIONAL DESIGN CONSULTANT/CONTRACTOR

Contract responsibilities included the assessment, design, and delivery of a comprehensive learning and development strategy to support streamlining processes across the internal retail teams to reduce rework and overlap impacting departmental revenue, agile course design and ideation to support the shift to a virtual environment. Functional area of responsibility was to the direct-to-consumer learning and development team supporting the external store associates, management, and third-party vendor portfolio for both face-to-face and e-learning delivery for internal and partner teams.

Armor Security (People2.0) 06/2019-10/2019

STRATEGIC LEARNING/INSTRUCTIONAL DESIGN CONSULTANT/CONTRACTOR

Contract responsibilities included the assessment, design, and delivery of a comprehensive learning and development/change management strategy to support user adoption and accountability to the use of existing technology and the coordination and streamlining of the learning approach, documentation, and processes across the organization to improve existing staff capability, ramp-times, and sales conversion rates negatively impacting revenue, recruiting, and employee retention.

American Airlines (LeadStack Staffing Inc.) 04/2018-04/2019

STRATEGIC LEARNING/INSTRUCTIONAL DESIGN CONSULTANT/CONTRACTOR

Contract responsibilities include the initial and redesign of training programs to support improved learner retention and consistency in process execution affecting safety, compliance, and customer loyalty. Tactical details include research, process root-cause analysis, competency and program gap analysis, instructional training program re-design aligned to ADDIE methodology/adult learning theory and micro-learning standards, strategy and process improvement solution set escalation, project management, change management corrective-action planning; enterprise collaboration, leadership/process owner guidance.

Lillian Custom Homes 04/2017-04/2018

SALES MANAGER: NORTH RICHLAND HILLS (GRAHAM RANCH) AND KELLER (WESTPARK) COMMUNITIES

Addressing brand awareness and marketing strategy to promote Lillian as a builder in the North DFW area. Responsibility overview included developing a marketing strategy, community presence, consulting with buyers and buyer’s representatives, contract negotiations, construction coordination, change order management, and sales execution to close. Generated 2.5 million in sales within 2.5 months of community assignments.

SiteMinder 02/2016-03/2017

REGIONAL LEARNING AND DEVELOPMENT MANAGER-AMERICA’S

On boarded to introduce and manage the implementation/change management initiative of a new approach to staff development in the Americas region for a multi-disciplinary organization requiring global L&D coordination, cross-functional team/management consultation and alignment. Approach resulted in improved front-line and leader accountability and cross-functional communication, employee satisfaction, improved ramp times, and sales conversion rates.

UniFocus 01/2015-02/2016

LEARNING AND DEVELOPMENT/INSTRUCTIONAL DESIGN SUCCESS LEADER

Business systems and professional training program development, design, implementation facilitation and ongoing program management leader with emphasis on current training program analysis, design/redesign development, implementation facilitation, and ongoing course content management for a global hospitality industry client base including the support and internal sales/marketing/business advisement team.

Bell Helicopter 10/2011-01/2015

SENIOR SYSTEMS TRAINING/ORGANIZATIONAL STRATEGIC PROGRAM SPECIALIST

On boarded to support end-user systems usage/adoption and address the stabilization and change management/learning approach following the global implementation of SAP/CRM logistics management system and retirement of 43 legacy systems impacting the customer experience, internal team satisfaction, and revenue post go-live.

Emirates Airlines/United Airline/NIIT Technologies – United Emirates 06/2011-09/2011

CONTRACT TRAINING SPECIALIST

Systems knowledge acquisition and TTT/end-user training facilitation on behalf of NIIT Technologies clients, Emirates and United Airlines. System knowledge acquired through instruction by Emirates Aviation College in Dubai. Final certification was achieved as a system training specialist in July of 2012. Responsibilities include Cargo Software System introduction to United Airlines training specialists and contracted vendors and address the change management of new systems usage. Delivery methodology includes classroom instruction, hands on system training and change management facilitation for approximately 4000 United Airlines employees over a 6-week period and ongoing end-user support.

Movie Tavern – Dallas, TX 01/2011-05/2011

TRAINING DEVELOPMENT & DELIVERY/CHANGE MANAGEMENT/INSTRUCTIONAL DESIGN CONSULTANT

Redesigned, developed, coordinated, and executed the deployment of comprehensive training programs through program/process gap analysis identifying inconsistencies within Movie Tavern’s existing training program to support an increase in material and process comprehension, consistency in delivery, adherence to process and policy, and the scalability of training impacting employee retention, customer loyalty, and positive brand recognition. Courseware/curriculum design incorporated adult learning and change management principles. Functional responsibility: Managing and coordinating the design, development, and deployment of a comprehensive training program to support new location opening(s) involving 250+ cross-functional team members on location.

Dynatron Software Solutions – Carrollton, TX 09/2010-01/2011

TRAINING AND PROCESS ANALYSIS/CHANGE MANAGEMENT/ INSTRUCTIONAL DESIGN CONSULTANT

Expanded the company’s global reach and customer value by leading client management, internal/external process analysis, process improvements, and change management implementation activities. Concurrently created and assisted in the deployment of internal and external technical training programs for all software solutions within the merchandising product line.

SHW Group, LLP – Dallas, TX 04/2008-10/2010

DIRECTOR OF TRAINING/EMPLOYEE PROGRAM STRATEGY

Created an environment of high performance for 140 employees in the North Dallas office by leading the design, development, coordination, and execution of training programs. Ensured program alignment with corporate goals and industry standards by partnering with the CEO and HR representatives to establish performance review standards, professional/business development goals, and career path models. Tactical response includes:

Southwest Airlines – Dallas, TX 01/1986-02/2001

RECURRENT TRAINING INSTRUCTOR (2000 – 2001) In-flight Supervisor (1988 – 1991)

Flight Attendant, (1986 - 1988 and 1992 – 2000)

Professional Highlights

Training and Staff Development

Increased SAP end-user proficiency capability, leadership capability, system adoption rate, program scalability, and risk associated to audit exposure negatively impacting profit margins by 4-6K per quarter following the deployment of enterprise SAP software solution through program current state and desired state analysis and comprehensive program redesign. Corrective actions solutions included the design/development of a centralized training site, analysis of existing and desired state governing policy and standard work profiles, competency identification and end-user mapping, existing training content gap analysis, development of training templates and modules, design/development of revision control/compliancy process and templates, design/development of proficiency standards and templates, design, program design for a qualified trainer model and train-the-trainer program. Led SME and management teams in the comprehensive solution effectively resulting in the deployment of a pilot stabilization project and program endorsement by the HR Training Department and Executive leadership as enterprise training standard.

Performance & Process Improvement

Operationally transformed Human Resources policies, practices, processes and structure associated to workforce training policy, leadership capability, and global delivery structure through the design, development, and delivery of a revised systems training approach and accountability model to support consistent, controlled, centralized, and compliant training programs. Program included the deployed a pilot training solution to address the scalability, consistency, and revision control process negatively impacting the organizations profitability to meet the needs of the global organization including the redesign of a centralized training site, compliancy documentation, and train-the-trainer program.

Impacted regional/global communication flow and leadership capability through a project-based approach to address improving internal communication and employee engagement through the design, deployment, and ongoing management of (11) leader led projects addressing process improvement, rewards and recognition programs, improved communication vehicles, accountability measures, and leadership communication development negatively impacting the overall perception of leaders.

oProject design, deliverables, and learner outcomes included the introduction and adherence to the ATD/HPI model as a root- cause analysis tool; introduction and adherence to the PMBOK (5) phase project management methodology; leader/front line focus group facilitation; raw data analysis and development of executive summary findings; and facilitation of stage gate reviews and project close/lessons learned.

Influenced International IATA standards and enterprise process improvement, leadership and departmental communication flow, and frontline capability through enterprise root-cause analysis and change/project management leadership. Findings supported internal process improvement, international standards revisions, and an effort to strategically align processes, procedures, and training initiatives across all domestic and international air carriers.

Team Building, Leadership, and Talent Development

Support the HR Talent Management Strategy and employee development plans through the design/development of a Qualified Trainer Program Design and deployment included the analysis of current state delivery methodology, role description and proficiency model, staff resource analysis and support calculation study/model, Soft Skill Development Plan (ATD certification), Implementation plan, Train-the-Trainer and end-user materials and templates development, Certification will offer leadership development in relation to coaching/mentoring, public speaking, organizational and time-management, and critical thinking.

Coordinated the initial design, deployment strategy, and contract negotiations of an externally supported employee training program impacting consistency in process execution as part of an initiative to improve airline safety and employee handling procedures of mobility devices through root-cause analysis and collaboration with internal process owners, senior leadership, frontline employees, and external medical device experts to deliver a standardized and aligned training program across air carriers that offers a measurable return on investment.

Commitment & Customer Focus

Reversed a negative client perception of four product lines by achieving CEO buy-in for further analysis and development, resulting in product improvements and increased client satisfaction.

Team project lead for the redesign of employee onboarding programs and the initial design of the (4) pilot positions adopted globally.

Design/deployment of the company’s first internship program. Success measures include the successful program deployment measured by intern exit interviews and positive post-assessment survey results and the introduction and adoption of the program at 2016 Technology Conference supporting organizational exposure to top U.S. technology universities.

Education & Certifications

BA, Business Management (Minor in Spanish), Summa cum Laude Northwood University, Dallas, TX, 2007

ATD Certification of Training and Development-Association for Talent Development, Bell Helicopter, 2014

MBTI Certified, Myers Briggs Type Indicator, Myers Briggs Association, 2014

LEED AP, BD+C Accredited, Leadership in Energy and Environmental Design, 2008

Certified Training Specialist -Emirates Aviation College-Dubai, United Arab Emirates

Texas Real Estate Licence-Texas Real Estate Commission-2017

Dangerous Goods Certified-American Airlines, Tulsa Ok, 2018

Texas Health & Life Insurance License-American Income Life-2019

Professional Development

CPLP, Professional in Learning and Performance, 8-week training course, 2009

LEED Technical Workshop – Sustainable Consultants, 2010; France Sustainable Solutions, 2008

AMA – Project Management Training, 2008 /PSMJ – Project Management Boot Camp, 2008

Sandler Bootcamp- Professional Sales Training Course, 2011

Champions School of Real Estate-Licensee Examination Training Course; 2017

TECHNOLOGIES

Microsoft Office Suite; iWork Suite; SharePoint; Camtasia Software; Adobe Suite-Captivate, Snag-it, SAP/ECC ERP, SAP/CRM; Constant Contact E-Mail Marketing

Professional Memberships and Additional Experience

Student & Entrepreneur – Dallas, TX 2001-2007

PROFESSIONAL MEMBERSHIPS

ATD, American Society for Talent Development, 2008

USGBC, United States Green Building Council, 2014

Myers Briggs Association, 2014

Texas Realtors Association, 2017

RESNA Standards Committee (Representing American Airlines), 2018

IATA Mobility Working Group (Representing American Airlines), 2018

Disability Task Force; American Airlines; 2018

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