Human Resources Customer Service
Resume:
Nassau, Bahamas
**************@*******.***
FALEESHA J. FORBES +1-242-***-****
-
June 20th, 2024
To: Human Resources Department
Please accept this as my formal application for employment. A reliable, team-oriented, honest energetic personnel Skilled in Data Analytics, Finance, Administration, Project Management, QuickBooks and Microsoft Office. Strong professional with exceptional communication skills, resourceful, creative thinker with the ability to multi-task and prioritize deadlines. Highly motivated and dependable with a passion for learning.
If given the opportunity, I can adapt to a fast-paced environment and can work with or without supervision, completing all tasks given both efficiently and effectively. I possess extensive skills in Customer Service and time management. In addition, I am always punctual, respectful of my colleagues and superiors and give my best in all aspects which are exemplified in my work ethics.
Enclosed is a copy of my resume. I am available for an interview at your earliest convenience. Thank you in advance for taking the time to review my qualifications. Respectfully Yours,
Faleesha J. Forbes
www.linkedin.com/in/FJForbes
SUMMARY
EDUCATION PROFESSIONAL EXPERIENCE
SKILLS
CERTIFICATIONS
Nassau, Bahamas
**************@*******.***
FALEESHA J. FORBES +1-242-***-****
-
I am an enthusiastic and result-driven individual, with the ability to utilize and maintain organization goals and objectives while adhering to company policies and procedures. An experience professional with experience in the Financial, Insurance and Retail Industry.
Customer Accounts Representative 2021 - 2022
Handle customer queries and assisting with premium collection activity. Payment plan management. Process payments, payment voids and transfers. Policy reinstatements, extensions of pre-cancel dates; and cancellations for non- payment. Review and dispatch monthly customer statements of accounts. Process GL entries &prepare GL entries for incoming wire transfers. Review daily deposits before dispatch. Complete daily reports and supporting documents for all locations to enable BFG to perform proper reconciliation. Inventory Administrative Assistant 2020 - 2021
Accurately prepare, update, and distribute various reports, spreadsheets and schedules.
Prepared and distributed reports.
Execute scheduled weekly review and update of database exceptions as outlined. Support and assist in the reconciliation and posting of inventory counts, cycle counts and or spot checks.
Data Management.
Data Analytics
2023-2024
Banking Certificate, AIBFS (Associates Equivalent) 2012–2016
Strong organizational and time-management
skills
Flexible and Adaptable
Ability to work independently and as part of a
team
Detail-oriented and able to handle multiple
tasks simultaneously
Experience in managing budgets and handling
financial documents
SQL
Tableau
Python
Quickbooks
Microsoft Excel, Word & Access Certified.
Nassau Underwriter Agency (NUA Insurance)
AML Foods Limited
University of The Bahamas
Bahamas Institute of Financial Services
University of The Bahamas
Avasant Digitial Skills Program
2023
Temple Christian High School
High School Diploma
2008 – 2011
OBJECTIVE
To obtain a full-time position with-in a quality-oriented establishment within the __ field. Preferably, said position has opportunity for personal enhancement and advancement with demonstrated excellence. www.linkedin.com/in/FJForbes
Kraven (Internship)
Kraven Analyst 2024- 2024
Gathers, Interpret, and uses complex data to develop actionable steps to improve performance and optimize results.
Create and present SOP.
Administrative/Clerical Work
Oversee calander management
Enviroscape 2000 Limited
Accounts Payable Clerk May 2024
Provide financial and administrative support for the organization. Process payments, verify invoices and reconcile all expenses. Nassau, Bahamas
**************@*******.***
FALEESHA J. FORBES +1-242-***-****
Executive Secretary
Bank of The Bahamas Limited
www.linkedin.com/in/FJForbes
Branch Ambassador, Teller & Senior Service Representative 2013 - 2019 Supervised Team and ensure that exceptional customer service is always delivered to both external and internal customers. Ensuring that there is a high level of operational effectiveness if the supervisor is absent. Leads activities to improve customer service across the entire unit.
Handled confidential documents and maintained their proper organization. Audit and make necessary entries in QuickBooks as well as responsible for GL entires.
Provide accurate and detailed data entry.
Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies. Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Sorted, organized, and maintained office records and supplies accurately. Scheduled, rescheduled, and cancelled appointments based on staff's availability. Accounts Administrative Assistant, Risk & Control Officer 2019 Credit Risk & Project Risk Management Certified
Assist with the drafting and reviewing of the Banks policies and procedures. Assist in the completion of internal control reviews and the preparation of the annual budget.
Assist with the execution of vendor invoices emailed/mailed to banking operations in accordance with contracted services.
Post general ledger journals and transactions as advised by the accounts officer and Assistant Manager.
Prepare correspondence and compile information for external auditors as per Assistant Manager and FC direction.
Receive payments from customers and staff and process end of day closings/deposits.
Ensure timely records management by supervising the scanning and filing of documents.
Prepare cumulative cash receipt reports.
Handled confidential documents and maintained their proper organization. Prepared and distributed reports, presentations, and other materials. Bahamas Development Bank
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