Human Resources Customer Service

Amber Ethridge

Saint Cloud, FL *****

************@*****.***

321-***-****

To obtain a challenging position with a reputable organization to expand my learning, knowledge, and skills.

Work Experience

Office Manager

American Seamless Gutters of Central Florida, Inc. - Saint Cloud, FL December 2023 to Present

• Payroll

• Quickbooks online

• P & L sheets

• Accounts receivables

• Workman's comp

• Insurance

• Human Resources

• Improving office operations

• Hiring

• Employee performance reviews

• Employee grieves

• Customer grieves

• Scheduling

Dispatcher Coordinator

American Seamless Gutters of Central Florida, Inc. - Saint Cloud, FL September 2022 to December 2023

• Quickbooks

• Coordinating appointments with homeowners

• Dispatching installers

• Ordering

• Payroll

• AP

Warranty Coordinator

Builders First Source - Orlando, FL

January 2019 to September 2022

• Scheduling for installation

• Improving office operations

• Data entry

• Answering and processing incoming calls.

• Handle warranty claims

• Schedule appointments, with customers and other trademarks

• Entered payroll

• Order products

• Organize all paperwork

• Human Resources

Shift Lead

Murphy USA - Saint Cloud, FL

December 2018 to December 2020

• Customer service, cash handling, retail store operations, banking, process shipments, process paperwork.

• Truck orders (cigarettes, food, drinks and other merchandise Assistant General Manager

Sonic Drive-In - Saint Cloud, FL

January 2012 to December 2018

• Customer service

• Cash handling

• Banking operations

• Restaurant operations

• Process shipments

• Order products, food and supplies

• Process paperwork

• Hiring new employees

• Employee scheduling

• Employee evaluations, employee performance evaluations and discipline Head Server

Sonny’s BBQ - Saint Cloud, FL

January 2007 to December 2012

• Customer service,

• restaurant shift operations

• banking,

• scheduling,

• cash handling

• Opening and closing procedures

Education

High School Diploma

Saint Cloud High School - Saint Cloud, FL

August 1999 to May 2003

Skills

• Microsoft Word (5 years)

• Data Entry (10+ years)

• Customer Service (10+ years)

• Typing (10+ years)

• Scheduling (10+ years)

• Order Entry

• QuickBooks

• Microsoft Outlook

• Order entry

• Front desk

• Office management

• Payroll

• Shift management

• Relationship management

• Customer relationship management

• Customer service

• Sales

• Management

• Cash handling

• Accounts receivable

• Data collection

• Hospitality

• Retail management

• Microsoft Office

• Windows

• Construction

• Microsoft Excel

• Computer skills

• Conflict management

• Communication skills

• Employee relations

• Human resources

• Editing

• Project management

• Recruiting

• Cash register

• Retail sales

• Time management

• Quality control

• Serving

• Accounting

• Store management

• Google Docs

• Administrative experience

• English

• Accounts payable

• Bookkeeping

• Phone etiquette

• Outbound calling

• Inventory management

• Warehouse management

• Leadership

• Supervising experience

• Inventory control

• Calendar management

• Workday

• HRIS

• Organization design

• Employee evaluation

• Dayforce

• Performance management

• Organizational skills

• Employee Orientation

• Corporate accounting

• Accounting software

• Financial concepts

• Office experience

• Team Management

• Interviewing

• Profit & Loss

• Benefits Administration

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