Customer Service Finance Manager

KRYSTAL ANDERSON

**** ****** **** **** #***, SHREVEPORT, LA, 71105, US 318-***-**** **********@*****.*** Supervision

Team Management

Customer service

Problem Resolution

Team Building

Product Knowledge & Execution

Auto Finance Manager // July, 2021 to June, 2024

Orr Kia of Bossier // Bossier City, LA

Aided senior desk managers in the processing and completion of complex loan applications. Solved sub-prime customer issues.

Improved operations with banks and provided excellent customer service. In charge of reviewing (final checking), processing, closing/ administering auto loans. Funding of deals; assisted with the creation of revenue for both our and other sister dealership(s). Maintaining current product knowledge of auto warranties, service contracts, GAP products and aftermarket products. Assisted with GAP Cancelations.

Effectively pitched and sold extra products/coverages to customers for their choice vehicle. Loan Officer // April, 2017 to July, 2021

World Finance Corporation // Shreveport, LA

Successfully closed an average of 60 plus loans every month. Assisted with the grooming and success of a million-dollar branch. Worked delinquency customers; getting them caught up through refinancing the loan. Assisted with charge-offs, bankruptcies & legal procedures. Helped new/upcoming branches with training of personnel in the Shreveport/Bossier City area. Assisted with the hiring of new employees.

Provided excellent customer service by being prompt, accurate, and courteous. Apartment Leasing Agent // September, 2009 to August, 2017 Clear Horizons Apartments // Shreveport, LA

Increased occupancy percentages by leveraging market knowledge and successful promotional strategies. Applications, background checks and credit checks. Assited with HUD/ Louisiana Housing with helping lower income families find homes within the apartment community. Completed housing inspections. Assisted with Annual and Interim paperwork for lease renewals. Assited with payroll and time keeping for a staff of eight. Established strong, professional relationships with local service vendors. Plumbing, electrical, pest control, etc. By promoting team collaboration and providing exceptional service. Brought the Mooretown Community together by promoting community events, such as, Back to School giveaways, Mother's Day/Father's Day luncheons, Neighborhood block parties, blood-drives, events honoring our veterans and ran a small food pantry.

Kept a tight knit relationship with city councilman and Shreveport Police Dept. for the regulation of keeping our community safe and free from violence.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

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