Customer Service Administrative Assistant
Resume:
Roberta Fleming
*******.*******.**@*******.***
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**PROFESSIONAL SUMMARY**
Organized and dedicated Administrative Assistant with a proven record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. A self-motivated work ethic enables effective performance in independent or team environments. I am authorized to work in the US for any employer.
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**SKILLS**
- 20 years of Customer Service experience
- Complex Problem-Solving
- Exceptional Communication Skills
- Exceptional Active Listening Skills
- Microsoft Office Suite
- Database Management
- Invoice Preparation and Processing
- Office Supplies and Inventory Management
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**WORK EXPERIENCE**
**Inside Sales Coordinator**
October 2023 – Present
- Lead generation and data mining.
- Conducted outbound calls to businesses and managed appointment setting.
- Efficiently managed calendars in Office 365 Dynamic (CRM).
**Operations Coordinator HMSHost International**
September 2021 – April 2023
- Introduced new methods, practices, and systems to foster a professional culture.
- Managed inventory of company equipment, tools, and technology using Salesforce and Excel.
- Compiled and organized training materials for new employees.
- Oversaw day-to-day operations across multiple sites within the airport.
- Managed vendor relationships, purchases, and invoice reconciliation.
- Reconciled monthly operating budgets and provided reports to senior management.
- Ensured adherence to internal operational standards and productivity targets.
**HR Coordinator LSG SkyChefs (TEMP)**
August 2021 – September 2021
- Maintained HRIS and ensured the accuracy of employee files.
- Supported the recruitment process, including posting job ads and scheduling interviews.
- Conducted background and reference checks for new hires.
- Facilitated new employee orientation and provided ongoing HR support.
- Assisted with timecard evaluation and explained employee benefits and policies.
**Recording Coordinator Mortgage Connect**
October 2020 – August 2021
- Managed data entry and generated reports.
- Organized materials to support operational activities.
- Utilized job-related software for correspondence and documentation.
**Administrative Assistant HMSHost International**
June 2019 – October 2020
- Provided direct assistance to the Director of Operations.
- Managed incoming mail, forms, reports, and records.
- Developed and maintained administrative processes and procedures.
- Coordinated meetings and conference calls.
- Updated spreadsheets and databases for performance tracking.
- Assisted in the implementation of new administrative procedures.
- Managed phone and email correspondence and maintained filing systems.
- Served as security liaison to TSA and the ACAA.
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**REFERENCES**
Available upon request.
Contact this candidate