It Support Active Directory

Mack A. Strum ***** Maria Ave, Cincinnati, OH ****1, Cell: 513-***-****, ****.*****@*****.***

linkedin.com/in/mackstrum

EDUCATION

Bachelor’s Degree, Information Systems Security

ITT Technical Institute, June 2010, GPA 3.45

Associate degree, Computer Systems Networking, and Telecommunications

ITT Technical Institute, June 2003, GPA 3.45

SKILLS & QUALIFICATIONS

Ticketing Systems: Service-NOW

Microsoft Office365

Windows 10

Remote Tools: TEAMS, RDP, SCCM

Network Security: Active Directory

VPN connections and local

Mapping Network Drives

FAA Hardware Installation

Installing and setup: MS Office, Printers

Reimaging tools: Clear Sky, Ghost

PC Backup: One Drive, Cloud

Team-oriented, self-motivated individual

PROFESSIONAL EXPERIENCE

US PLAYING CARD/ CARTAMUNDI

Desktop Technician Analys III, (05/2023 – 05/2024)

Desktop / Laptop Troubleshooting skills (OS, Application, Hardware)

Office365 technologies (such as Exchange, and SharePoint...)

Support and assist with workstations move, asset relocation

Network connectivity, Wireless set-up

Physical repair of desktops, laptops, printers, wireless devices

Active directory, reset, unlock password accounts, Windows 10 imaging,

Knowledge of SCCM, RDP

Data backup to one-drive

GTN (Contracted to 5/3rd)

Customer Service, (01/2023 – 03/2023)

Desktop/ Laptop Troubleshooting

Reset password

ServiceNow (Ticketing System)

COGNIZANT (Contracted to TOYOTA MOTOR NA)

Senior Systems Executive IT Support, (09/2020 – 01/2023)

Desktop / Laptop Troubleshooting skills (OS, Application, Hardware)

Office365 technologies (such as Exchange, and SharePoint...)

Support and assist with workstations move, asset relocation

Network connectivity troubleshooting

Physical repair of desktops, laptops, printers, wireless devices, handheld radios

Active directory use

Reset, recover, unlock password accounts, Windows 10 imaging, Bit locker, Windows Defender

Knowledge of SCCM, Dameware, LogMeIn, and RDP

Data backup and transfer from PC to PC using IP Address

Providing Level 2 IT support to end users

Knowledge Base to find a resolution

K-Tech/ HCL (Contracted to PG)

Desktop Support Specialist, (03/ 2019 – 08/2020)

Back-up user data digitally supported by the company or manually transfer data requested by the user

Install, configure, modify, and repair computer hardware and, software

Office365 technologies (such as Exchange, and SharePoint...)

Re-image, and upgrade the user's new PC / old PC to WIN 10

Reset, recover, unlock password accounts

Knowledge, skills, and abilities to successfully perform the duties, of Service-NOW

Set-up and test meeting room, video conference call:

Displays: laptop, desktop monitor, television screen Microphones, Speakers: built-in computer speaker, external speaker, VoIP (voice over IP) conferencing phone, Internet Connection: Wi-Fi, ethernet

ABBTech (Contracted to Internal Revenue Service)

Desktop Support Specialist, (01/2018 – 12/2018)

Support and assist with workstations move, asset relocation

Test, clean, and replace the keyboard or MIRC readers

Install, configure, modify, and repair computer hardware and software

Support workstation transmittals, operating system patches, vendor template updates, application software, and security update

Fresh desk to track calls, issues, and user or client information

CBTS (Contracted to Meridian Bioscience)

Tech Support Analyst, (09/2017 – 11/2017)

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to queries either in person or over the phone

Install, modify, and repair computer hardware and software

Remote: RDP, Skype

Reset, recover, and unlock password accounts

Get the requested product purchase approval

Matrix Resources (Contract to CompuCom)

Tech Support Analyst I, (01/2017 – 06/2017)

Logs and responds to incidents, events, and requests via phone, email, or in person, providing Level 2 IT support to end users

Prepares new computers and printers, installs new software, and applies updates to existing software

Migrates user accounts and data to new computers

Performs diagnostic tests

Backup and restoration activities for systems and content, e.g. desktop backups to the network, or hard drive recovery

Remote: 123 Rescue, Opera, Jabber, Log Me In, Webex Meeting

Reset recover passwords for soft and hard tokens, McAfee security, and Bit Locker

E.W. Scripps

Digital Support Technician, (05/2013 – 12/2016)

Assist customers, with technical issue resolution via email, phone, the internet, and chat

Actively seek solutions to customer needs (Digital Support Wiki Structure)

Analyze ticket logs to spot common trends and underlying problems

Responsible for developing detailed knowledge about specific products

Evaluate system potential by testing the compatibility of new programs with existing programs

Contact this candidate