Customer Service Representative

Pathik Nisher

Cell: 832-***-****

************@*****.***

Objective: Seeking a position utilizing my strong analytical, organizational, and leadership skills set to serve as an asset to your company.

Education:

University of Houston May 2016

Bachelors of Science – Computer Engineering Technology GPA: 3.0

Experience:

Audubon Companies April 2023 – April 2024

Customer Service Representative

- Provided onboarding to various inbound and outbound clientele.

- Positively engaged with customers while maintaining a professional appearance

- Interacted with troubleshooting and rerouted various issues

- Maintained quality assurance and met customer satisfaction goals. Assuricare March 2021 – January 2023

Customer Service Representative

- Handled multiple inbound and outbound calls while providing excellent customer service

- Demonstrated and notified both new and existing users about the latest product features

- Recorded, supported, and troubleshot all activities in a ServiceNow ticketing system

- Processed and assisted with payment-related issues and inquiries Medisouth Inc. July 2019 – September 2020

Technical Support Representative

- Utilized the Zendesk Ticket System to record and track various activities

- Managed and solved multiple inbound and outbound calls daily, weekly, and monthly

- identify and escalate priority issues, concerns, and feature requests to various resources

- Performed product installation and customer training via phone, remote, and on-site Siemens March 2016 – April 2017

Customer Service Rep.

- Resolved incoming complaints while handling calls in a professional manner

- Managed a team of 12 reps and led weekly decisions to meet goals as individuals and as a team

- Volunteered in office training classes to increase understanding of caller concerns and shorten call response time

- Excellent understanding of Microsoft Office Products and Salesforce Certifications:

- Customer Relationship Management

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